Frequently Asked Questions
Q: In what ways
can I make a payment on my account?
You may pay your account
via the web, mail, or by check or cash at the Cashier’s Office
window. We do not accept payments over the phone. If you mail in
a check, please make sure your student ID number is included on
the front of the check. Through the web, you can pay with a
credit/debit card or by electronic check. Please note, there is
a 2.75% convenience fee when using your debit/credit card. When
using the electronic check option, you will need to provide the
account number and routing number associated with the account
you will be paying from. You will have the option to save your
account details on your WINGS for future payments. Don’t worry;
you are the only person that can see the saved accounts.
Q: How is my
If you have settled on
the number of credits that you will be taking, you will find the
amount in the schedule of tuition fees maintained by the
Cashier's Office. The
fee schedule for each semester is found under Tuition Costs and
Q: My account
shows I have a balance, but there is not a bill. Why?
A statement is generated
once per month. If you have recent charges on your account that
are not on a previous statement, they will be included on the
next statement. Note, the first billing statement of each
semester is generated around the tenth day of class. These
statements can be found on your WINGS account.
Q: I received a
scholarship, what should I do with it?
If the scholarship is
paid to the order of both you and the university, endorse the
back of the check. Make sure your student ID number is written
somewhere on the front of the check, and then please bring/mail
all supporting documents along with the check to the Cashier’s
Office. The scholarship will be on your account when it is
accepted and disbursed by financial aid. If the scholarship is
funding an incoming semester that has not yet begun, it will be
disbursed around the first day of classes with all other
Q: I have money
on my One account I would like to use to pay my bill. How do I
You can use your One
Account to pay for your bill electronically through either the
Credit/Debit card or Electronic Check option. To get the routing
and account number to make an E-Check payment, you will need to
open a statement in your HigherOne account. You may also
withdraw cash from an ATM from your account and bring it to the
Cashier’s window. There is an ATM for One Account holders in the
Q: What are segregated fees and why do I pay for these fees if I
do not use what they fund?
The term “Segregated
University Fee(s)” describes charges in addition to
instructional fees that are assessed to all students for
services, programs, and facilities that support the primary
mission of the university. Segregated fee funding is designed to
provide funds for recreational, cultural, and leisure activities
and groups that are not funded through other state
appropriations. Segregated fees are not designed to be user
fees, but are intended to contribute to the richness of the
university community. Because segregated fees are not intended
to be user fees, they function more like a tax. Students do have
some control over where these fees are distributed. Segregated
fees are allocated to groups using the Student Association
committee structure. The Apportionment Committee develops the
segregated fee budget and the Student Senate finalizes the
approval. If you have additional questions regarding segregated
fees please call University Centers at 608-785-8888. You can
view detailed information at www.uwlax.edu/cashiers/segdiff.htm
Q: How much do I
owe for tuition and fees?
If you have settled on the number of credits that you will be
taking, you will find the amount in the Fee Schedule maintained
by the Cashier's Office. Once the semester has started, you can
also view your current semester fees through WINGS. For more
information please visit Tuition and billing,
Q: I'm from Minnesota and I was charged non-resident fees. Why?
It is the student’s responsibility to apply for the Reciprocity
Agreement. Reciprocity is not automatic. The State of Minnesota
grants reciprocity on the basis of the application provided by
the student. Students must apply online at
www.ohe.state.mn.us. You may fill out
the application online and submit it, or there is an option to
print off the application and send it in.
Those who do not apply or are not approved will be required to
pay non-resident rates.
Q: How do I receive my financial aid?
Most financial aid is directly applied against your charges on
your student account. Once financial aid is applied, it will
appear on your tuition bill. If you are expecting your financial
aid to overpay your tuition and fees, these funds will be
disbursed to you based on the preference you chose when you
activated your Tower One Card.
For more information on refund
preferences and your card, visit
Q: My parents
have a PLUS loan. How should we pay tuition and fees?
PLUS loan proceeds are sent either electronically or by paper check
to the university. This will depend on the option chosen when
the loan application was completed. PLUS loans that are sent
electronically will be applied directly to the student bill and
any overpayment will be refunded directly to the student. PLUS
loans sent via paper check will be mailed to the parents’ home
address. Parents should then send a personal check to the
University before the assigned due date.
Q: If I drop
credits, what happens to my financial aid?
Any reduction in the amount of your tuition/fees for the semester
is apt to affect your financial aid package. You should contact
the Financial Aid Office as soon as you discover that your
tuition/fees will be changed.
Q: A 3rd Party
sponsor is paying my tuition. How do I get a refund?
In general, the sponsor will be billed after the first two weeks of
classes have ended. You will receive a refund for any excess
tuition/fees amount on your account. The refund process will
begin only after the check from your sponsor has been received
in the Cashier's Office and applied to the student's account.
Refunds are disbursed to you based on the preference you chose
when you activated your Tower One Card. For more information on
your refund preferences and your card visit
Credit/Debit Card has a large enough available balance to pay my
tuition. Why is my payment being declined?
Many Credit/Debit cards have a transaction or daily limit on
them to help prevent fraud. Try entering a smaller payment
amount. All "One Account" holders have a $2500 daily limit.