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Job Interviewing Guidelines for Experienced Professionals
An interview is an exchange of information. It is important to
remember to leave the interview with as much information as possible in order to
make an informed decision when the job offer is made.
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BASIC GUIDELINES
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- Be prepared! Review information on the organization and the position well
in advance of the interview. Be prepared to talk about your assets and how
they relate to the organization and position.
- Be comfortable discussing everything on your resume, some interviewers
will use it as their only guide for the interview.
- Practice! Have a friend ask you common interview questions.
- Dress appropriately. A positive first impression gets the interview off to
a good start. If you do not know what is appropriate dress, ask the employer
what is appropriate dress for an interview with their organization. Many
employers now have a business casual work environment; however, most prefer
professional dress for interviews.
- Utilize nonverbal communication to show your interest.
- Be positive. Keep answers to questions positive and upbeat; do not dwell
on negatives.
- Use examples from professional work experience, projects, achievements,
and community involvement. Interviewers often hear the same answers from
several candidates, but the stories your tell are unique to you.
- Listen attentively to the interviewer. If you do not understand a
question, ask to have it restated.
- Let the interviewer control the questions while you control the answers.
Controlling the answers means that you will be deciding what to say and what
examples to give as a result of your interview preparation.
- If you do not know the answer to the question, don't be afraid to admit
it.
- If you think your answer may have been too short, ask the interviewer if
you answered the question or if he or she would like additional details. If
you think your answers are too long and the interviewer does not maintain
eye contact with you, stop and ask if you are answering the question.
- Be honest. Any information you give is subject to verification.
- Being nervous is normal; denying it will make you more anxious. If you are
interested in the position whether it is a promotional opportunity with your
current employer or a new employer, you will be nervous. You will be making
an important decision based on the interview. The interviewer is interested
in getting to know you and as a rule, will try to relieve your anxiety.
- At the conclusion of the interview, if you are still interested, politely
reaffirm your interest in the position.
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RESEARCH THE EMPLOYER
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- Don't expect the employer to educate you about what they do! Identify the
organization's products or services, investigate its history and growth, and
learn what you can about the positions for which you are applying. If you
cannot find any specific information about the organization, then learn
something about the industry or field.
- Request a copy of the job description for the position you are
considering. It will help you identify your strengths as they relate to the
position.
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QUESTIONS YOU SHOULD BE PREPARED TO ANSWER
Many of the questions interviewers ask are included in this section. No two
interviews or interviewers will be alike. Questions generally take three forms,
situational which asks an applicant to respond to a given situation;
observational where an applicant is asked to reflect upon the actions of a third
party or conceptual where an applicant is asked about their personal philosophy
or future goals. However, you should be prepared to answer the following
questions in any interview, including the behavioral interview questions that
follow in the next section.
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- Please give me an overview of your qualifications. This is the most
frequently asked question in interviews. Always be prepared to summarize
your background as it relates to the position for which you are
interviewing. It is a wonderful opportunity to sell yourself and you should
look forward to this question. Tell the interviewer where you plan to start.
You may want to go back to high school if you feel it is relevant, or start
with college. Briefly comment on items highlighted on your resume.
- What are your career goals? This question tests whether you've determined
your career goals, and whether your goals match what the organization has to
offer. Sound clear and definite about your goals and demonstrate your
knowledge of the organization.
- Employers are concerned about loyalty and staff turnover. Emphasize the
fact that you are being very thorough with your job search to assure that
you find the right match.
- Why do you want to work for our organization? This is your opportunity to
demonstrate what you know about the organization from your research. Reasons
might include the reputation of the organization or department in terms of
products or service; the company's rapid growth, or positive information you
have received from employees of the organization.
- Why are you specifically interested in this position? Comment on the
skills and experiences you possess that relate to the position. If it is a
promotional opportunity, discuss why you are interested in the challenge and
how you have prepared yourself for the additional responsibilities.
- What are your strengths? Your strengths may be your leadership experience,
your academic achievement, your career commitment, your relevant experience,
or personal traits such as motivation and dependability. Don't be afraid to
repeat or emphasize items on your resume or items that may have already been
discussed in the interview.
- What are some areas of expertise you feel you still need to develop as a
professional? Comment on areas that you continue to improve upon such as
your computer knowledge or your time management. If you obviously don't meet
one of the qualifications for the position, address that issue and discuss
how you will acquire that knowledge or skill.
- Tell me what you learned from your previous work experiences. Be prepared
to spend the majority of the interview on this topic. Be ready to give more
detail on your responsibilities. Discuss what you learned and observed, and
how you grew professionally. Give examples of what you accomplished. Relay
positive feedback given to you by co-workers and supervisors.
- Please discuss your personality strengths as they relate to this position.
Make a list of 6-8 of your personality traits that you believe are assets.
Write down experiences and examples that demonstrate these traits and be
prepared to relay them in the interview.
- What additional comments do you wish to make regarding your application?
This question usually comes at the end of the interview. If there are
important experiences or skills and abilities that you have not had the
opportunity to discuss, mention them now. Encourage them to contact your
references. Tell them how interested you are in the position.
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BEHAVIOR-BASED/TARGETED INTERVIEWS
Some employers believe that the best predictor of future success is past
success. In behavior-based interviews, you will constantly be asked to give
examples or stories, to provide evidence that you have the skills required for
the position. In fact, the interviewer will not continue until you have provided
a specific example. Success in behavior-based interviews requires preparation
and practice. You must be able to recall many experiences quickly, select the
most appropriate one, and then describe it effectively. Create a list of 15-20
experiences that demonstrate a variety of your skills and abilities. Draw upon
your college experiences, academic and extracurricular; volunteer and work
experiences, and when appropriate, personal experiences. Practice telling about
these experiences. When answering behavior-based questions, be certain to answer the question
completely. One way to do this is to follow the STAR acronym in planning and
presenting your answers.
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| Situation or Task |
Describe the situation that you were in or the task that
you needed to accomplish. You must describe a specific event or situation, not a
generalized description of what you have done in the past. Be sure to give
enough detail for the interviewer to understand. |
| Action you took |
Keep the focus on you. Even if you are discussing a group
project or effort, describe what you did--not the efforts of the team. Don't
tell what you might do, tell what you did. |
| Results you achieved |
What happened? How did the event end? What did you
accomplish? |
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Here is a list of sample behavior-based interview questions that may help you
practice:
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Teamwork/Cooperation
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- Please give me your best example of working cooperatively as a team member to
accomplish an important goal. What was the goal or objective? What was your role
in achieving this objective? To what extent did you interact with others on this
project?
- Describe a project you were responsible for that required interaction with
people over a long period of time.
- Describe a time when you contributed to a team's achievements.
- Give me an example of a time when you motivated others.
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Customer Orientation
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- Give me a specific example of a time when you had to address an angry
customer. What was the problem and what was the outcome? How would you assess
your role in defusing the situation?
- Describe a service that you have provided or experienced that you believe
represents a concern for the customer.
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Creativity/Innovation
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- Describe the most significant or creative presentation/idea that you
developed/implemented.
- Can you give me an example of how you have been creative in completing your
responsibilities?
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Flexibility/Adaptability to Change/Continuous Learning/Development
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- Tell me about a decision you made while under pressure.
- Give me an example of how you react in a pressure situation. How did the
situation come about? How did you react? What made you decide to handle it that
way? What effect, if any, did this have on your other responsibilities?
- Describe a decision you made or a situation that you would have handled
differently if you had to do it over again.
- Tell me about a time when your supervisor/co-workers gave you feedback about
your work/actions. What did you learn about yourself?
- Give me an example of something you have done that was unique to further your
own professional development in college.
- Tell me about a time when you were asked to complete a difficult assignment
even though the odds were against you. What did you learn from that experience?
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Leadership/Initiative
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- Give me an example of a time when you went beyond the call of duty in order
to get the job done.
- Describe a situation in which you were able to use persuasion to successfully
convince someone to approach things your way. What level was the person you had
to persuade?
- Describe a leadership situation that you would handle differently if you had
to do it over again.
- Tell me about a time when you reached out for additional responsibility.
- Tell me about a project/suggestion that you initiated. Explain how you
communicated the project/suggestion.
- Give me an example of what you have done in your present/previous job that
goes beyond what was required?
- Give me an example of when you showed initiative and took the lead.
- Give me an example of something you've done in previous jobs that demonstrate
your willingness to work.
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Supports Diversity and Understands Related Issues
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- Tell me about a time when you had to adapt to a wide variety of people by
accepting/understanding their perspective.
- Give me an example of something you have done to further your
knowledge/understanding of diversity.
- Tell me about a time that you successfully adapted to a culturally different
environment.
- Tell me about a time that you evaluated your own beliefs or opinions around
issues or difference.
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Honesty/Fairness/Integrity/Trust
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- Tell me about a specific time when you had to handle a tough problem which
challenged fairness or ethical issues.
- Give me examples of how you have acted with integrity (walked your talk) in
your job/work relationship.
- Can you tell me about a time when you chose to trust someone? What was the
outcome?
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Planning/Organization/Goal Setting
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- Describe a time when you set high standards for the quality of your work.
- Give me an example of a time when you set a goal and were able to meet or
achieve it.
- Tell me about a time when you had too many things to do and you were required
to prioritize your tasks.
- Are you better at working on many things at a time, or are you better at
working on and getting results from a few specific things? Please give me two
examples that illustrate this.
- Describe one of you best accomplishments, including where the assignment came
from, your plans in carrying it out, how you eventually did carry it out, and
any obstacles you overcame.
- Problem Solving/Judgment/Stress Management
- Describe an instance when you had to think quickly to free yourself from a
difficult situation.
- Describe a time when you were faced with a stressful situation that
demonstrated your coping skills.
- Give an example of a challenging problem that you are proud you solved.
- What is your typical way of dealing with conflict? Give me an example.
- Give me an example of a time when you used your fact-finding skills to solve
a problem.
- Give me a specific example of a time when you used good judgment and logic in
solving a problem.
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Making Effective Decisions
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- Tell me about an experience in which you had a limited amount of time to make
a difficult decision.
- Tell me about a difficult decision you've made in the last year.
- Tell me about a decision that you've made in the past that if you had it to
do over, you would do differently.
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Communicate Effectively
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- Describe a situation in which you were able to use persuasion to successfully
convince someone to see things your way.
- Tell me about a time in which you had to use your written communication
skills in order to get an important point across.
- Tell me about a time when you had to use your presentation skills to
influence someone's opinion.
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TEACHER PERCEIVER INTERVIEW
FOR EDUCATION CANDIDATES
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The Teacher Perceiver Process is
based on a twenty year study of teachers who stimulate students' learning. The
process begins with a person who is concerned about identifying teachers who
will truly be helpful to students. This person is referred to as the Teacher
Perceiver Specialist. All questions are used with each candidate and the
questions are asked in a prescribed manner. The Teacher Perceiver Specialist is
encouraged to tape record the interview that takes approximately 45 minutes.
The Teacher Perceiver Themes
are:
- MISSION - Deep underlying belief that students can
grow and attain self actualization. Goal to make a significant contribution
to other people.
- EMPATHY - Understanding of the state of mind of
another person. Put ourselves into the other person's place.
- RAPPORT DRIVE - Mutually favorable relationship with
each student. Likes students and sees it as a necessary condition of
learning.
- INDIVIDUALIZED PERCEPTION - Thinks about the
interests and needs of each student.
- LISTENING - Spontaneously listens to others with
responsiveness and acceptance.
- INVESTMENT - Capacity to receive satisfaction from
the growth of students.
- INPUT DRIVE - Continually searching for ideas,
materials, and experiences to use in helping students.
- ACTIVATION - Capable of stimulating students to
think, to respond, to feel--to learn.
- INNOVATION - Willing to try new ideas and techniques.
- GESTALT - Drive towards completeness - is uneasy
until work is finished - tends toward personal perfectionism. Even though
form and structure are important, the individual student is considered
first.
- OBJECTIVITY - Gets facts and understanding first -
responds to the total situation.
- FOCUS - Has models and goals - moving in a planned
direction. Selects activities in terms of goals.
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Sample Teacher Perceiver interview questions:
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- What do you want to accomplish as a teacher?
- How do you go about finding out about students' attitudes and
feelings about your class?
- A fellow teacher offers you the following advice: "When you are
teaching be sure to command the respect of your students immediately and all
will go well." How do you feel about this?
- How do you go about deciding what it is that should be taught in
your class?
- A parent comes to you and complains that what you are teaching his
child is irrelevant to the child's needs. How would you respond?
- What do you think provides you the greatest pleasure in teaching?
- How do you go about finding what students are good at?
- Do you try a lot of way-out teaching strategies, or do you try to
perfect the approaches that work best for you? Explain your position.
- Do you like to teach with an overall plan in mind for the year, or
do you rather just teach some interesting things and let the process
determine the results? Explain your position.
- A student is doing poorly in class. The student tells you that you
are the poorest teacher the student has ever met. What do you do?
- If there were absolutely no restrictions placed upon you, what would
you most want to do in life?
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POSSIBLE QUESTIONS TO ASK
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At some point in the interview, usually at the end, the interviewer will ask if
you have any questions. You should plan your questions in advance of the
interview and perhaps write them down on index cards or a note pad to take with
you. Prepare more questions than you will be able to ask, assuming that some of
them will be answered during the interview.
Do not ask about salary in an initial interview. Wait for an employment offer to
ask about salary and benefits. The following is a list of questions
you may want to consider asking:
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- What would be the scope of my job responsibilities?
- What major challenges and opportunities are facing this organization?
- What do you believe are the major challenges of this job?
- How are employees evaluated?
- What forms of communication exist within the organization?
- How would you describe the organizational structure?
- Could you give me some additional information about your training
programs/support of continuing education?
- What skills do you think are important for your employees?
- If I do my job well, where should I be after years with this organization?
- How do you feel about community involvement?
- Why have you chosen to pursue a career with this organization?
- When do you expect to make a hiring decision?
It is possible that the interviewer will answer all of your questions through
the course of the interview. If that happens, inform the interviewer that you
had questions coming into the interview; however, he or she has done a wonderful
job of providing information and at this time your questions have been answered.
At the conclusion of the interview, thank the interviewer and, if you still
wish to be considered, sincerely reaffirm your interest in the position.
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