INFORMATION TECHNOLOGY SERVICES

STRATEGIC PLAN

(DRAFT 07a)

 

 

 

 

 

 

A. Purpose of Information Technology Services. h 2

B. Vision of Information Technology Services. h 2

C. Information Technology Services Strategic Plan Development. h 3

D. Goals and Current Strategies for Information Technology Services  h 3

E. Implementation.. h 3


 

INFORMATION TECHNOLOGY SERVICES STRATEGIC PLAN

 

A. Purpose of Information Technology Services

 

The purpose of Information Technology Services (ITS) is to provide campus-wide technology services for the University community.  ITS provides services in support of the mission of the University of Wisconsin System and the select mission of the University of Wisconsin-La Crosse.  The visions, goals and objectives in this plan support the basic concepts within the strategic plan of the University of Wisconsin-La Crosse.  The service resulting from the implementation of this plan will continue to move the University of Wisconsin-La Crosse along its path of excellence. 

 

B. Vision of Information Technology Services

 

The vision of the Information Technology Services (ITS) is to provide technology that will support and complement UW-L’s high level of excellence in instruction, learning, research, administrative activities, and community involvement.  The ITS vision will be implemented through four highly integrated components: 1. Connectivity and Infrastructure, 2. Teaching and Learning, 3. Research, and 4. Administration. 

 

1.  Connectivity and Infrastructure - Provide and promote secure online access for all students, faculty, staff, and campus visitors to electronic campus based resources and access through the internet to electronic resources worldwide independent of time and place constraints.

 

2.  Teaching and Learning –ITS will support the use of instructional technology across the campus with Educational Technologies taking the lead in promoting the application and development of instructional technology and facilitating its integration with the curriculum, faculty teaching styles and students learning styles to enhance instruction and learning.  Additionally, support and encourage the use of effective instructional design, principles and practices.  Appropriate and effective use of modern instructional technology in teaching and learning processes will continue to enhance the high quality education for which UW-L is known. Connection with the Learning Technology Development Council (LTDC) and the Educational Media Technology Council through UW-System will strengthen our campus efforts through collaboration and grant funded opportunities.

 

3.  Research - Support effective use of technology in the research conducted campus-wide by faculty, students, and staff.  Supporting advanced technology, to the extent possible by ITS, enhances the UW-L’s research potential.

 

 

 

 

4.  Administration - Provide the campus community with secure technology services to support current and evolving administrative business practices.  Administrative systems, regardless of local or remote location, will be connected to provide seamless integration of business processes and data flows with an emphasis on single point data entry.  The informational needs of students, staff, administrators, and governmental organizations will be met regardless of time, place or individual accessibility needs.  Students, faculty, and administration will have access to the tools and information needed to make data-based decisions.  ITS will provide Video Over IP and streamed multi-media technologies to the campus administrative and academic offices in support of the campus mission, and in particular to the university’s Growth and Access initiative. Educational technologies will use distance education technologies to reduce travel costs, and increase communications and efficiencies in recruiting and hiring processes. These technologies and services will also be provided for UW-L Foundation and Alumni initiatives in support of the university mission and goals. Educational Technologies will provide multi-media productions, projects, elements and support to campus administrative users, and to promote the university’s academic successes.

 

High quality ITS services will be planned for and delivered campus-wide.  The depth, breadth and quality of the services provided will be dependent on the levels of ITS funding, staffing and policy evolution.  By the nature of their discipline, some departments may use technology that is closer to the leading-edge than is supported campus-wide.  ITS will support the more advanced technology user at the highest level feasible.  Expanded resources in ITS will make it possible to more fully support more advanced technology.  The focus of ITS is campus-wide and on current technology.  ITS will work closely with all units to develop standards and provide technology services which are consistent with the evolving technology needs across the campus.  

 

The one thing that is constant surrounding information technology is change.  To bring this vision to fruition, ITS will require flexibility and continue to be in a constant state of change.  New technologies, new demands, and new ideas will require the continual evolution of ITS.

 


 

 

C. Information Technology Services Strategic Plan Development

 

This plan is based on a set of principles and practices that provide a foundation for its effective development and implementation.  It provides a process that facilitates campus-wide input to develop and revise the plan.  These principles, practices, and process will be followed as the plan evolves and is implemented.

 

I.  Principles and Practices

 

The ITS strategic plan will be developed, revised, and implemented on the basis of the following principles and practices:

 

1. ITS is a service unit with the underlying goal of functioning as a utility for the university community to provide excellent technology services ubiquitously to the university community and its partners when it is technologically and financially feasible.

 

2. ITS will support policies, procedures and practices that emphasize the provision of IT support and services as a campus-wide utility where appropriate and where technologically and financially feasible.

 

3. ITS will maintain a high level of expertise and knowledge so that it will be able to recommend, implement, integrate and manage evolving technologies.

 

4. ITS will solicit campus-wide input to determine technology requirements and will provide services that reflect campus-wide needs, priorities and budget limitations.

 

5. Students, staff and community members may have special needs.  It is the intent of ITS to plan for and address those needs. 

 

6. ITS will provide services as cost-effectively as possible.

 

7. ITS may charge for services and equipment provided for specialized events held on  the campus in accordance with UW-L’s charge back policy. 

 

8. ITS will charge for services provided to individuals and organizations that are external to the university community. 

 

9. ITS planning and development will take into account the UW System Common Systems and not duplicate common system services and integrate the common system services into the array of technology available to students, faculty and other staff.

 

 

  

II. Process for Plan Development and Revision

 

The planning process will start with the Chief Information Officer (CIO) and the ITS unit.  A detailed draft of the plan will be developed and reviewed by the Provost and Vice Chancellor, the Vice Chancellor for Business and Financial Services, governance committees and individuals. After detailed review the CIO will examine and address suggested revisions in the plan.  The plan will then be presented to the Chancellor for review and approval. 

 

At the end of the initial approval process, following acceptance by the Chancellor, the plan will be used as a foundation for ITS budget initiatives.  This will make possible the development of an integrated ITS budget, blending priorities with funding sources such as the student training Decision Item Narrative (DIN), curricular redesign, lab modernization, grants, general program revenue (GPR) funds, non-GPR funds, etc.

 

Each year ITS will develop action plans with the requisite budgets for ongoing plan implementation. The annual action plans and budgets will be reviewed by the appropriate administrative and governance committees.  Periodically the ITS strategic plan will be reviewed and updated after consultation with the campus community.

   

 

D. Goals and Current Strategies for Information Technology Services

 

Goals and current strategies of the plan are grouped under each vision statement.  Many of the goals and strategies are related to more than one vision statement and thus summarized appropriate as such in each section.

 

Following each goal is a list of current strategies and initiatives.  During the annual review of the plan, the appropriateness of each goal is re-assessed, and strategies removed, changed, or added as appropriate.   Goals are more long-term while the strategies are more likely to change from review to review.  It should be noted that the goals and the strategies and initiatives are not presented in priority order. 

 

1.  Connectivity and Infrastructure - Provide and promote secure online access for all students, faculty, staff, and campus visitors to electronic campus based resources and access through the internet to electronic resources worldwide independent of time and place constraints.

 

Goal 1.A. Reliable, secure, high-speed network access, including wireless access, to electronic resources will be readily available to University students and staff including individuals with assistive technology needs. 

 

Current strategies and initiatives:

 

         i.            Wireless access development

a.       Convert wireless access points to lightweight access points (APs)

b.      Continue expansion of wireless network including:  1. adding access points, 2. replacing older, heavily used APs with new model and 3. redeploying recovered APs that are not too old to areas with no or poor wireless coverage,

c.       Add full wireless coverage to residence hall student rooms

       ii.            Network development

a.       Investigate strategies for increased internet bandwidth and less latency

b.      Replace older switches

c.       Address network issues related to PeopleSoft implementation

d.      Planning for network infrastructure of new campus buildings

e.       Investigate the costs and benefits for UW-L of converting the telephone system to voice over internet protocol (VoIP)

f.        Provide infrastructure and support for Video Over IP and multi-media streaming technologies

      iii.            Security

a.       Replace Information Systems (IS) and Enterprise Systems (ES) firewalls with virtual firewall

b.      Implement intrusion detection logging

c.       Address wireless guest access security needs

d.      Improve physical security of wiring closets

e.       Introduce network access control for academic and administrative buildings (implementation of Ciscos Clean Access across the campus)

f.        Address the Credential Assessment Framework with level of assurance one (LOA1) items

     iv.            Review the current funding model for resources to support the basic connectivity infrastructure and alter the model as needed to address the long term network development needs and issues of equitable cost sharing.

       v.            Continue to study the technical issues related to identity management and position the campus for the implementation of an environment that will support single sign on and an individually customizable portal. 

 

Goal 1.B. Establish and maintain appropriate infrastructure and equipment for  General Computer Access (GCA) laboratories, GCA classrooms, and other technology enhanced classrooms and facilities that ensure adequate connectivity, access, hardware, software, and staffing to local and world-wide resources in support of the mission of the University and its partners. 

 

Current strategies and initiatives:

 

         i.            GCA facility improvements

a.       Evaluate, test, and deploy Virtual Desktop in GCA facilities for a single, hardware-independent image

b.      Implement standards for hardware and software in computer labs that are open to students in general and function like GCA computer labs but are not GCA labs.

c.       Continue to monitor the use of GCA labs and move to adjust the size and number of labs and available work stations based on actual usage rates and estimated future demands. 

       ii.            Facility support, repair and changes

a.       Identify currently needed upgrades and repairs to all supported technology facilities

b.      Work with administration to develop an annual budget for room upgrade and continuance

c.       Support moratorium on technology classroom and facility expansion to improve and repair existing facilities to acceptable levels

d.      Study, develop and implement policies and procedures that will emphasize the reduction in the use of printing.

      iii.            Supported technologies and software

a.       Facilitate faculty and other instructional staff review of standard software deployed in supported facilities.

b.      Investigate and select appropriate wireless technologies for use by faculty with mobile computers in technology enhanced classrooms.

c.       Investigate and select appropriate technologies to support student response systems for the campus.

d.      Provide opportunities and environments for faculty to try new and innovative teaching technologies before further deployment campus wide.

iv.         Design and Development of classroom environments

                  a.   Provide design principles for classrooms, environments, and collaborative spaces.

                  b.   Provide review, assessments, and consultation for classroom modernization projects and new building and facility construction.

 

Goal 1.C.  Provide a reliable, secure, and capable server infrastructure and administration for university-wide communication tools, file storage, file back-up, web sites, centralized applications, and other similar needs. 

 

Current strategies and initiatives:

 

         i.            Infrastructure development

a.       Assess, plan, and implement data center room improvements for necessary power and cooling enhancements

b.      Implement and maintain the environment for hosting Oracle/PeopleSoft Campus Solutions

c.       Increase use of server virtualization

d.      Implement high availability and load balancing utilities to improve access to key university systems.

       ii.            Security

a.       Evaluate current back-up and file retention policies and procedures

b.      Develop disaster recovery plans in accordance with university-wide continuance of operations planning activities.

c.       Implement needed changes to meet back-up and disaster recovery plans.

      iii.            Service enhancements

a.       Enhance capacity planning activities and increase storage space for email and personal files

b.      Continue to research and planning the migrate of the email platform to Exchange 2007

c.       Investigate the costs, benefits, and policy issues related to out sourcing student email.

 

Goal 1.D. Provide helpdesk access to the University’s students and staff in support of their use of computers, software and networked computing environments that are consistent with the approved university standards.

 

Current strategies and initiatives:

 

         i.            Service Enhancements

a.       Evaluate options and implement plan for after-hours emergency system-down support.

b.      Develop needed support materials and plans for introducing Office 2007 and Microsoft Vista to the university community.

c.       Continue to develop, plan and justification for adding a permanent faculty/staff technology training position to the ITS Support Center.

       ii.            Internal improvements

a.       Upgrade support request/ticketing system

      iii.            Campus-wide organization of ITS support services

a.       Investigate the economic efficiencies that could be realized through the use of a centralized model for the provision of IT support services across the campus

b.      Develop hardware and software standards and policies for use campus wide as a foundation for the development of aggregated large scale hardware purchases and more uniform hardware and software deployment and support.

 

Goal 1.E. Maintain and enhance the University web presence through web development, support resources, needed tools, and training. 

 

Current strategies and initiatives:

 

i.         Campus web site direction

a.       Continue to work with the campus community and Website Oversight Committee to define and redefine short- and long-term campus web development plans and infrastructure

b.      Continue to train and support campus web developers in departments on the migration of web sites to the new UWL web template structure

c.       Develop plans for a Content Management System (CMS) for campus

d.      Evaluate and migrate to a Flash Server software to accommodate campus web based video

e.       Work closely with the Campus Web Committee (CWC) in providing campus policy and guidance for our university web presence.

f.        Evaluate and select a digital image repository for the campus.

g.       Continue to support and expand the campus web development team with additional students.

h.       Develop plans for a campus intranet website.

ii.       Position restructuring

a.       Redefine current graphic art and photography positions into a web/multi-media development positions supported on 102 funding in Educational Technologies.

 

Goal 1.F. Plan, review, explore and leverage opportunities for IT disaster recovery and continuation of operations.

 

i. Plan and develop disaster recovery plans in accordance with university-wide disaster planning activities

a.   Continuation of Operations Plan (COOP)

ii. Explore and leverage opportunities for establishing a co-location for institutional data and off-site data archiving

a.   Murphy Library

b.   Health Science Center (HSC) NOC room

c.   UW – Milwaukee

d.   Out of region data archiving

 

2.  Teaching and Learning –ITS will support the use of instructional technology across the campus with Educational Technologies taking the lead in promoting the application and development of instructional technology and facilitating its integration with the curriculum, faculty teaching styles and students learning styles to enhance instruction and learning.  Additionally, support and encourage the use of effective instructional design, principles and practices.  Appropriate and effective use of modern instructional technology in teaching and learning processes will continue to enhance the high quality education for which UW-L is known. Connection with the Learning Technology Development Council (LTDC) and the Educational Media Technology Council through UW-System will strengthen our campus efforts through collaboration and grant funded opportunities.

 

In many cases, the development of strong connectivity and infrastructure directly improves the quality of technology in instruction.  Those goals, strategies, and initiatives overlap with some of the goals listed in this area.  For the sake of brevity, only the goals are listed with reference to previously itemized current strategies is made.

 

Goal 2.A.  Provide GCA labs and technology classrooms that are conducive to an academic environment.  Provide the campus with technology enhanced classrooms and facilities that promote learning, research, and collaboration.  They must include adequate access, hardware, software and staffing to enhance the instructional and research mission of the University and its regional partners.

 

See current strategies and initiatives goal 1.B.

 

Additional current strategies and initiatives:

 

         i.            Learning environment design and implementation

a.       Develop and implement guiding principles and learning space design recommendations for the new academic building project

b.      Create and design classroom technology environments for new campus buildings and remodeling projects

c.       Develop innovative spaces in which faculty can pilot new technologies and research their effectiveness in enhancing student learning and teaching

 

Goal 2.B. Support the design and development of instructional materials along with the necessary equipment and facilities for the enhancement of teaching and learning through the use of instructional technologies. Facilitate the development of the Instructional Technology Learning Center (ITLC) to enhance the effective integration of technology used in teaching and learning.

 

Current strategies and initiatives:

 

         i.            Faculty development

a.       Work closely with faculty to effectively integrate technology into the teaching and learning process through instructional design strategies, workshops, and seminars.

b.      Increase instructional designer in Educational Technologies on 102 funding to assist with technology integration, online course development, and learning object development.

c.       Increase the amount of general technical training offered to faculty to allow them opportunities to get familiar with new versions, programs, and applications.  (Relates to strategies under goal 1.D.)

d.   Continue to foster collaborations with the UW System Institute for Innovation in Undergraduate Research & Learning (IIURL) and  Educational Technologies

e    Provide U.S Copyright guidance to faculty in correctly utilizing materials for classroom or public performance.

f.    Provide digital photography, imaging, scanning, and large format printing

      for academic projects.

g.   Support instruction and instructional environments with professional services in the areas of network administration, server administration and database management.

 

Goal 2.C. Support student and faculty use of asynchronous online learning technologies such as web sites or course management tools like Desire2Learn.

 

Current strategies and initiatives:

 

         i.            General online learning

a.       Collaborate with new campus on-line learning initiatives with the Director of Online Education and the Campus On-Line Advisory Committee

b.      Provide instructional design services to maintain and improve the

      quality of our on-line courses and programs.

c.   Continue to foster collaborations with Educational Technologies and with

      initiatives developed with the Director of On-Line Learning

       ii.            Current course management tools

a.       Develop new support and training materials for a major new release of Deisre2Learn scheduled in the summer of 2008.

 

Goal 2.D. Provide the campus with distance education (DE) connectivity technologies and support services to ensure local, regional, national and international access to synchronous and asynchronous video technologies for instruction and other uses.

 

Current strategies and initiatives:

         i.            Synchronous capabilities

a.       Find strategic uses of videoconferencing capabilities to enhance student learning, and to provide cost saving options for administrative uses.

       ii.            Asynchronous capabilities

a.       Work with faculty and other instructional staff to plan and develop online accessible learning objects that incorporate multi media and video to enhance asynchronous distance education (Also see the strategies and initiatives for Goal 2.F).

 

Goal 2.E.  Provide student training, support, and assistance for electronic technologies, infrastructure, and resources to complement the students’ academic experiences.

 

Current strategies and initiatives:

 

         i.            Student support

a.       Work with the Office of International Education to train their staff to better assist with computers brought to campus from abroad in the connection to our network.

b.      Develop educational materials and resources on computing security issues directed at students including viruses, spyware, copyright, and general computer maintenance.

c.       Support Masters of Software Engineering (MSE) Capstone project initiatives to the extent possible to ensure consistent, compatible development for on-campus projects

d.      Provide internship and mentoring opportunities for students working in technology, web development, and multi-media creation.

e.       Provide media support to students in the creation of student projects in the classroom and for initiatives such as Undergraduate/Graduate Research.

f.        Provide students with passport photos for student abroad opportunities.

       ii.            E-Portfolios and academic web sites

a.       Develop plan for the replacement of existing student academic web server due to increasing use and growth of program

b.      Develop a migration strategy for portfolios currently created with FrontPage extension technology to the new Microsoft SharePoint technologies. 

 

Goal 2.F.  Provide selected digital media technologies to students and faculty and assist in the creation of digital media projects.

 

Current strategies and initiatives:                                               

 

i.          General

a.       Deploy a campus digital asset software system for academic and research needs.

ii.       Video production

a.       Define a migration path for high definition television (HDTV) and high definition video (HDV) production, presentation, and projection and deploy it.

b.      Develop strategy for archive and storage of campus multi-media video programs and assets

c.       Work closely with faculty in creating multi-media and video programs

      and elements in support of teaching and learning.

 

3.  Research - Support effective use of technology in the research conducted campus-wide by faculty, students, and staff.  Supporting advanced technology, to the extent possible by ITS, enhances the UW-L’s research potential.

 

In many cases, the development of strong connectivity and infrastructure directly improves the quality of technology in research.  Those goals, strategies, and initiatives overlap with some of the goals listed in this area.  For the sake of brevity, only the goals are listed with reference to previously itemized current strategies is made.

 

Goal 3.A. Promote the effective use of campus computers, online storage, online file sharing, file back-up, internet access, software and multimedia technology to support research conducted by faculty, students and staff.

 

See current strategies and initiatives related to:

·        Goal 1.A

·        Goal 1.C

·        Goal 1.D

·        Goal 2.F

 

 

Goal 3.B. Provide technology support and consultative services for research grants that involve heavy use of computer or instructional technologies.

 

i.  Where appropriate and possible serve as hardware and software consultants for faculty as they acquire technology tools for conducting their research.

ii.  Where appropriate and possible support the hardware and network connectivity, e.g., the support provided the Advanced Computational Laboratory.  

        

4.  Administration - Provide the campus community with secure technology services to support current and evolving administrative business practices.  Administrative systems, regardless of local or remote location, will be connected to provide seamless integration of business processes and data flows with an emphasis on single point data entry.  The informational needs of students, staff, administrators, and governmental organizations will be met regardless of time, place or individual accessibility needs.  Students, faculty, and administration will have access to the tools and information needed to make data-based decisions.  ITS will provide Video Over IP and streamed multi-media technologies to the campus administrative and academic offices in support of the campus mission, and in particular to the university’s Growth and Access initiative. Educational technologies will use distance education technologies to reduce travel costs, and increase communications and efficiencies in recruiting and hiring processes. These technologies and services will also be provided for UW-L Foundation and Alumni initiatives in support of the university mission and goals. Educational Technologies will provide multi-media productions, projects, elements and support to campus administrative users, and to promote the university’s academic successes.

 

In many cases, the development of strong connectivity and infrastructure directly improves the quality of technology in administration.  Those goals, strategies, and initiatives overlap with some of the goals listed in this area.  For the sake of brevity, only the goals are listed with reference to previously itemized current strategies is made.

 

Goal 4.A. Work with the UW-L administrative offices and UW-System common systems to develop and implement a set of administrative applications to support and enhance best business practices.  Where appropriate use administrative applications that allow UW-L to take advantage of the UW System licenses and economies of scale.  Integrate all administrative applications to the extent that they appear to the user as one enterprise system. 

 

Current strategies and initiatives:

 

         i.            Student information systems

a.       Implement PeopleSoft Campus Solutions v9.0 and replace existing student information legacy system

b.      Support existing legacy applications and mandatory changes only for as long as necessary 

       ii.            Database systems

a.       Complete the migrate from Oracle 9i to 10g

      iii.            Support for administrative systems

a.       Develop a support and training strategy for PeopleSoft Campus Solutions for functional, administrative, and academic offices as well as student self-service.

 

Goal 4.B. Provide and maintain tools needed to efficiently and effectively access administrative and student data that are stored either on campus or at UW System  to support the decision-making processes of students and staff.

 

Current strategies and initiatives:

 

i.          Data warehouse

a.       Provision UWL warehouse for compliance reporting requirements

b.      Research, select, and implement data warehouse options to be used with PeopleSoft Campus Solutions

 

Goal 4.C Seek to be actively engaged with campus administration and provide technology leadership & strategies for campus wide initiatives and activities that support the missions of the University.   

 

Current strategies and initiatives:

 

         i.            Promotional activities

a.       Promote the Growth, Quality, and Access plan.

b.      Provide media production and event staging support for the UW-L, including Foundation and Alumni activities

c.       Provide digital imaging, scanning, printing for campus promotional

      and recruitment needs.

 

 

E. Implementation

 

Each year budget initiatives defining projects for the year will be developed for ITS based on the strategic directions stated in this strategic plan.  At the end of each year the goals and objectives of this plan will be reviewed in light of accomplishments.  With this information the goals and objectives of the plan will be revised prior to the creation and presentation of next year’s budget.  The detailed items in this plan are not placed in priority order.  ITS would discuss and recommend budget priorities and then pass them through the University planning and budgeting process.  Over time priorities must be flexible so that the ITS can position its resources so as to be responsive to the most pressing needs of the campus given the existing financial conditions of the University of Wisconsin System and the University of Wisconsin-La Crosse.