University of Wisconsin-La Crosse |

Multicultural Student Services

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  • Retention efforts

    What is Retention?

    Student persistence and retention are both terms commonly used in higher education, that are often used interchangeably to describe the active status of a student continually moving from semester to semester until graduation. 

    Here in the Office of Multicultural Student Services, we place a high priority on helping students persist to graduation and completion of their education, through various retention programs. 

    There are numerous ways we engage our students to maintain focus on their commitment to college:

    The Early Academic Initiative

    The first year of college sets the foundation for success, and is a critical factor in the retention of our students. Our office promotes a position of active and informative communication through our Prism and Strive and Thrive Newsletters, as well as emails containing imperative information such as academic deadlines, employment opportunities, scholarships, and special events.

    Our staff also connects with as many students as possible, to establish solid relationships, and aide them in both academic and personal advisement, as well as financial guidance throughout their time at UW-La Crosse. Students receive periodic information regarding academic deadlines, scholarship and employment opportunities, and special programs sponsored by OMSS and collaborating offices.

    • Many students also work with our staff members on a regular basis to receive academic, financial, and personal advising.
    • Staff members contact their students and share the services of the office and other campus resources.
    • The rapport built during this first year has been for most a positive experience that develops over the student’s years at UWL.

    Peer Tutoring Program

    The OMSS free Peer Tutoring program was designed and developed to meet the needs of students who are not achieving success through large group tutoring at the Murphy Library Learning Center. It also serves as a means of employment for some of our older students. This service is by in-person request only, after a student has connected with their instructor. OMSS tutoring is done on an individual and small group basis. Forms to request a tutor can be filled out online and our coordinator Richard Sims will contact the student once a match has been made.

    If you are interested in becoming a peer tutor, read below to see if you meet the qualifications:

    • Receive a minimum grade of A/B in the course in which you would like to tutor.
    • Have specific knowledge of the content area.
    • Currently be in Good Academic Standing.
    • Reliable, Patient, Responsible, and Positive.
    • Be a second semester freshmen, or upper classmen.

    ** The Peer Tutoring program is always looking for qualified tutors

    For Students Who Want to Become Tutors:

    For Students Requesting Tutors:

    For more information on obtaining a peer tutor or becoming a peer tutor, please visit our office at 1101 Centennial Hall or call 608.785.8225.

    UW-La Crosse EAGLE Alert

    The UWL Early Alert program was designed to boost student retention and graduation rates through faculty-student communication about academic progress. Any student on campus can receive feedback; it could be positive or negative, and even serve as a means for a way to have an instructor recommend a student for leadership positions or scholarships.

    For the purpose of our office, we focus on any student that has self-identified as multicultural, is a new freshmen, a new transfer student, or currently receiving a Grade Point Average (GPA) below a 2.5. The reasons we focus on anyone with lower than a 2.5 GPA is that most UW-La Crosse majors require a 2.5 or higher to fulfill their graduation requirements. When a student received an Alert from a professor, good or bad, our office can also connect with the student to congratulate them on a job well done, or invite them in for a meeting to talk about the issue they might be having.

    The Eagle Alert system has the potential to be an extremely effective system if everyone involved is committed to its success. Students who are struggling, but are too intimidated to speak to their professors about their performance, will be able to receive some online feedback about where they are specifically in need of assistance, and hopefully reach out back to the professor to start an informed conversation to better understand the coursework. However, if a student is still uncomfortable speaking to a professor, they will be invited to come in and speak with one of us in our office, or they could even go to their faculty advisor for additional advice. Overall, the main goal of this program is to ensure a student is on track to graduate and has been given the resources and established relationships to succeed.

    Early alerts can help a student raise a grade before the last day to drop, as well as allow them to make informed decisions on if they should or should not drop a class. It can open doors to better relationships between students and faculty, and could even ensure our students are on track to graduate in four years.


    The Office of Multicultural Student Services has had a process going on in the office for over 20 years called GPR, or Grade Progress Report. How it worked was, if a student self-identified as multicultural (Black, Hispanic, Asian, Native American, South East Asian, etc…), was a new freshman, new transfer student, or getting below a 2.5 grade point average (most majors require a 2.5 of higher to fulfill major requirements for graduation) - they would have a letter sent to their professors asking for feedback about the student's performance. Once it was received, it was then shared with the student via an in person meeting or a phone call.

    In the meetings, someone from the office would address any issues the student was having via an advising like session, encouraging the student to meet with their professors and expose them to services they might not know about (peer tutoring in our office, Murphy learning center, public speaking center, student support services, etc…). Other times there might be financial barrier as to why a student is struggling, and we could recommend they see someone in financial aid or the financial retention specialist in our office for assistance.

    Nothing has changed in this process, except that when it became too much to handle via the survey method, OMSS reached out to Institutional Technology to develop an online system that gives faculty the ability to offer feedback without the mass amounts of emailing. Once it was decided this was something that could be done by IT, the decision was made by senior staff to make it a campus wide initiative where all students could get feedback from a faculty member via email. As a result, the Eagle Alert program was then added to the Higher Learning Committee's review of our accreditation, under what we call the Firm Footing Initiative (more information can be found on the home page:

    Questions about Eagle Alert can be directed to our office, or to Angela Birrittella at

    Financial retention

    Financing a college degree can be challenging and our office is here to assist our students and their families with any questions or concerns they might have. OMSS has a dedicated financial retention specialist that is well versed in the financial aspects of higher education. However, it is the responsibility of the entire office to aide students in their search for financial aid.

    There are a few scholarships and grant programs available in our office, for information please contact Richard Sims, 608.785.8225.

    Advanced Opportunity Program (AOP) grant for graduate students

    Awards under this program are made to graduate students of African American, Hispanic, Native American or designated Southeast Asian heritage as well as to economically disadvantaged students. Students must complete an AOP application and show financial need as established through filing the Free Application for Federal Student Aid ( FAFSA).

    Lawton Undergraduate Minority Retention grants

    The Lawton Undergraduate Minority Retention Grant is available to sophomores, juniors, and seniors (30 credits or more), who have a minimum cumulative 2.0 grade point average, are United States citizens, and are Wisconsin residents. Full-time students are eligible for grants up to $4,000, for up to four years or 8 semesters (preferably consecutive) based on financial need. Students must complete 24 credits during the academic year to continue to be qualified for the Lawton Undergraduate Minority Retention Grant.   

    You can apply for a Lawton Grant if you are African-American, Latino/a, American Indian, or a Southeast Asian American student of Vietnamese, Cambodian, Laotian, or Hmong heritage. (For full consideration, a financial aid application should be filed by UWL's priority date of March 15 proceeding the next fall term.)

    Additional scholarships and grants

    1. UW-La Crosse Foundation:
    2. UW-La Crosse Financial Aid: /finaid/
    3. American Indian Grants

    Outside resources

    Brain Track: Scholarships by career

    Peterson Education Center

    Student Guide to Understanding Financial Aid, US Dept. of Education

    Federal Student Aid

    Smart Guide to Financial Aid