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Records and Registration

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  • FAQ

    Registration/Schedule Changes (Drop/Add)

    When do I register for classes?

    You can find your enrollment date and time in your WINGS Student Center. Just log in to your WINGS account, and locate the "Enrollment Dates" section on the right side of the page. (You may need to click "Details" to switch to the current term.)

    How do I register for classes?

    There is detailed information on how to register online on the WINGS Student Center Help page, including a written manual and video tutorials. In addition, our page offers supplementary tips to make registration easier.

    How are enrollment dates/times determined?

    Your enrollment date is determined by the number of credits you have earned so far (in-progress courses are not included in this total). Graduate students and undergraduate students with the most credits register first, and so on. Credits earned from previous schools can be included in the determination, but only if you have sent us an official transcript from that school with the grades.

    Can I change my enrollment date/time?

    No - enrollment appointments are assigned based only on the set number of credits you have earned so far. Also, if your enrollment appointment conflicts with one of your classes, it is not considered an excused absence if you miss class to register. However, you are able to enroll and/or make changes to your schedule any time after your enrollment appointment through the first five days of classes (except for a few weeks in June for freshmen registration). So if you have trouble registering your first day, you still have plenty of time to make changes later.

    Do veteran students get priority registration?

    Honorably discharged veterans are eligible for priority registration. Please bring a copy of your DD-214, Notice of Basic Eligibility or Active Duty Identification Card to 116 Graff Main Hall. 

    At UW-La Crosse, priority registration allows students to register at the the beginning of their class level (i.e. sophomore, junior).

    Who is my advisor?

    You can find your assigned advisor's name on your WINGS Student Center page under "Program Advisor" (right-hand side). New freshmen and new transfer students are not assigned an advisor until after the semester starts. If no advisor is assigned yet, contact your college dean's office or the Academic Advising Center, 1140 Centennial, for help.

    I have a hold on my WINGS account and can't register. How do I take care of that?

    First, click "Details" under the "Holds" section in your Student Center to find more information about the hold. How you take care of the hold depends on the campus office that initiated it. For example, if you have a financial hold from the Cashier's office (121 Graff Main Hall), you will need to contact them; if you have an advising hold, you will need to meet with your academic advisor; etc.

    I tried to register for a course but the system wouldn't let me. Why can't I get into the course?

    There are a variety of reasons you might not be able to get into a course. When you tried to register, you should have gotten an error message explaining the specific reason why you couldn't get into the class. Some of the reasons include: the class is full and no seats are available; you do not meet one or more of the prerequisites for the course; there is a time conflict with another course you are already registered for; and the credits for the course would put you over the maximum number allowed for a semester. If you need help understanding the error message, contact Records and Registration, 117 Graff Main Hall.

    Is it possible to get into a class that is full?

    WINGS will not allow you to register for courses that are full (or require special permission from the instructor, department chair, and/or dean). However, you may be able to get an override into the class from the instructor, if the instructor so chooses. Or you can add your name to the course's wait list, if it has one.

    How do I get an override?

    Course overrides (blue forms) are available from the instructor or the department of the class you would like to override into. You need to get all the required signatures on the paper form (minimum is both instructor and department signatures) and return it to Records and Registration in 117 Graff Main Hall.

    However, in most cases, electronic overrides can be used instead of paper, through the first five days of instruction. Electronic overrides are done with the instructor, in the department, or in the college dean's office, depending on the restriction being overridden.

    For instance, some classes are limited to students with certain majors. This restriction can only be overridden by the dean's office of the college offering the course. Other classes require students to have a certain GPA or class standing (i.e., junior standing). This restriction can only be overridden by the dean of your assigned college. Overriding the maximum number credits you are allowed to take in one semester is also done by the dean of your college. Electronic overrides into closed classes can be done by the instructor.

    Only time conflicts and registering to audit need to be done on paper at all times. Also, after the first five days of instruction, all overrides must be done on paper.

    Exceptions apply for Summer term and Winter Intersession - see your instructor and/or department chair.

    How do I get on a wait list for a closed class?

    Students may add themselves to a wait list for a closed class. The yellow triangle status of the class indicates that the class has the wait list option (not all classes have wait lists). There is detailed information on how to add yourself to a wait list under the registration section on the WINGS Student Center Help page.

    I want to take more than 18 credits. How do I do this?

    In order to exceed the maximum credit load of 18 credits (an "overload"), you will need approval from your college's dean. Overloads are not approved for first-semester freshmen or for any student with a cumulative GPA less than 3.25.

    Full Credit Load (Overload) Policy

    How do I drop a class?

    Students may drop courses via their WINGS Student Center through the fifth day for a full semester course in Fall and Spring (through the second day for the Summer term). After the fifth day, students must have a drop/add form signed by the course instructor and then brought to 117 Graff Main Hall. The last day to drop a full semester class is one week after mid-term (deadline is shorter for Summer and Winter Intersession).

    For exact drop dates, log into your WINGS Student Center and click on the small calendar icon next to the specific class in your schedule. Courses that are not full term, including Summer and Winter courses, have pro-rated drop dates.

    I tried to drop my class on WINGS but it didn’t work. Why?

    You can only drop a class without permission through the first five days of instruction for a full semester course and the first two days for a half semester course. After that, you need to get your instructor’s or advisor’s signature in order to drop. Drop/Add forms can be picked up in the Records and Registration Office, 117 Graff Main Hall. 

    You can't drop a Winter Intersession course through WINGS once it has started. For Summer courses, you can't drop them on your own after the first three days of the term (not the class), even if they haven't started yet. If the course hasn't started yet, contact Records and Registration. If it is more than two days into the course for Summer or Winter, contact your instructor for permission to drop.

    For more information on the add/drop policy, see the drop/add/change of schedule form.

    What is a "W"?

    The "W" stands for "Withdraw." If you withdraw from a class (drop it) after the add/drop/change of schedule deadline (for Fall and Spring, that's the fifth day of the semester), you will receive a "W" next to the class on your transcript, indicating you withdrew from the class after the change of schedule period.

    Generally, "W"s do not negatively affect your transcript. "W"s do not affect your GPA, and the university does not limit how many you can have. However, graduate schools evaluating your transcript for an application may have concerns if it looks like you withdrew from an excessive amount of classes. What is seen as excessive is determined by the individual school. If you are wondering how "W"s might affect certain graduate school applications or other future plans, contact your academic advisor.

    I dropped a class - can I get a tuition refund?

    Depending on when you dropped the class, you might be able to get a tuition refund. Please note that the drop/add deadlines are not the same as the tuition refund deadlines. Visit the Cashier's office page for more information about tuition refunds.

    Can I retake a class?

    You may repeat a course if you earned a "D" or "F" in the course. You may not repeat a course for which you have earned a "C" or higher. Undergraduates may repeat as many times as they want. Graduate students follow stricter rules.

    Full Undergraduate Course Repeat Policy

    Full Graduate Course Repeat Policy

    How will retaking a class affect my GPA?

    The most recent grade, not the best grade, is what gets calculated into the GPA. Your previous grade is not deleted from your academic record, but it will not be calculated in your cumulative GPA.

    Full Undergraduate Course Repeat Policy


    Can I get a duplicate of my official diploma?

    Yes. You may order a duplicate diploma by completing the Duplicate Diploma Order Form and sending it in with $15, cash or check. It takes 1-2 weeks to complete the order and mail it out to you.

    How do I get my diploma apostilled or notarized?

    An official copy of the UWL diploma is already considered notarized because it contains both the official school seal and the signatures of the appropriate state officials. However, many nations require the diploma to be apostilled as well. This can be done through the State of Wisconsin apostille process. You send your official diploma (or duplicate of official diploma) to the State of Wisconsin to authenticate/apostille. The State charges a fee for this service.

    How do I change my name in UWL records?

    Official name changes must be done in the Records and Registration Office, 117 Graff Main Hall, with a Name Change Form. You must to provide documentation with the form such as a copy of a driver’s license, court decree, or marriage certificate. We only need a copy of one of these items. Return the completed form and documentation by email, mail, fax, or in person.

    You have the option of changing your university email, and subsequently, your NetID at the same time. There is a box to check at the bottom of the form if you would like to update your email. This only applies to students with a current working UWL email address. You will be notified by email when the change to your ID has occurred. 

    How do I get a copy of my official transcript?

    You can order a copy of your official transcript from the Records and Registration office online, in person or by mail. Current students may order online though their WINGS Student Center by going to the "Enrollment Resources" section on the right hand side. Click on "Official Transcript." On the next page, choose the option to “order or track a transcript.”

    For other transcript questions, please contact the Records Office at 608.785.8580.

    How do I get a copy of my unofficial transcript?

    A copy of your unofficial transcript is in your WINGS Student Center. Open the drop-down box in the "Academics" section of your Student Center, click "Transcript: View Unofficial," select "Unofficial Enrollment (Both)," and click "View Report." Your transcript will appear as a PDF file in a new tab or window. If your transcript does not open, check to see if the pop-up blocker is enabled in your browser. Disable the pop-up blocker and try again.

    Note: Former students enrolled prior to the summer of 2009 cannot obtain unofficial transcripts without ordering an official copy first. Official copies cost $10 but can be ordered online, by mail, or in person. If you want an unofficial copy to accompany the official one, please request that in the special instructions on the paper form. If ordering electronically, request the transcript come by mail and then upload an attachment containing your request for an unofficial copy to accompany the official one.

    I’m trying to order transcripts through my WINGS Student Center, but I keep getting a message to fill in more information. I have filled in everything, but it won’t work. What should I do?

    If you are getting this error and everything is in red, you may be attempting to use a broken link in WINGS. If you searched for “official transcript” or “transcript” from the WINGS Student Center, that brings up an old form. You need to go directly to the working link which is on the first page of your WINGS Student Center. On the right hand side of your Student Center, find the "Enrollment Resources" section. Click on "Official Transcript." On the next page, choose the option to “order or track a transcript.”

    Can I get my transcript via email?

    Not directly. Our office cannot email transcripts directly to you, either unofficial or official. However, there is a way to have official transcripts sent to you electronically through the National Student Clearninghouse secure server. Please see the directions for ordering online on our transcript page. Official transcripts are $10, and electronic official transcripts are only official for 30 days.

    I am having problems getting my official transcripts electronically through the Clearinghouse.

    When ordering an electronic copy through the National Student Clearinghouse, you will receive two emails. One will have the link to the PDF transcript; the other will have the password information you need to log into it. If you are having trouble opening the PDF transcript link in the emails sent to you, contact the Clearinghouse help line at 703.742.4200 or review some of the solutions below.

    Some issues might be:

    • No emails were received containing the link and password. This may be because the recipient email was entered with a typo. Go online to and "track" your order using the order number to check what email was entered. If a typo was entered, contact Records and Registration at 608-785-8580.
    • Official electronic transcripts are only good for 30 days, so the link may have expired. Even if you saved it to your desktop, the link still expires.
    • You were enrolled at UWL prior to 1991. Transcripts from prior to 1991 are not available electronically. However, you can still order them through the Clearinghouse. Just be sure to choose the "Mail" or "Fax/Mail" option for delivery.
    • Your computer or browser is preventing the download because of the security set-up or another program on your computer that is incompatible with the PDF program. The Clearinghouse has a website to help troubleshoot browser and computer issues.
    • You tried to save a copy to your computer. Saved copies of the electronic PDF are no longer official.

    Transfer Credit/Grades

    Some of my transfer credits don't seem to be transferring in correctly. How can I fix this?

    See the assistant to the dean in your college:

    • College of Science and Health: 205 Graff Main Hall
    • College of Liberal Studies/School of Arts and Communication: 260 Morris Hall
    • College of Business Administration: 138 Wimberly Hall
    • School of Education: 260 Morris Hall

    What is an "Incomplete"?

    An incomplete grade ("I") is a temporary grading symbol (not a final course grade) which may be reported for a student enrolled in a class past the last date that one may withdraw and then, because of illness or other unusual and substantiated cause beyond the student's control, has been unable to take the final examination or complete a limited amount of remaining work. With the instructor's permission, the student agrees to finish the work or test after the class finishes. If the student has not completed the course requirements after a year, the grade will changed to an "F" or the grade the instructor would have given the student otherwise.

    Full UWL Incomplete Grade Policy

    How do I take care of an "Incomplete"?

    When an incomplete grade is requested, the instructor and student together complete an "Incomplete Grade Request." The instructor will prepare and present to the student a written statement that describes the work that must be completed to remove the incomplete. If the student agrees to the work, the request is filed with Records and Registration. Removal of an incomplete requires that the student satisfy the conditions set forth in the request.

    Full UWL Incomplete Grade Policy

    Student Records

    Where can I find my student ID number?

    All new students are assigned an ID number and are notified of the number in writing as part of the admission/acceptance communication. It is very important to remember this number so that offices can locate the correct information for you when necessary. In addition, this is a confidential, nine-digit number, which means it cannot be given out to anyone except the student. If you have lost or forgotten your student ID number, an easy way to find it is to pull up a copy of your unofficial transcript in your WINGS Student Center. 

    Please note: Your student ID number is not the same as the number on your student ID card. Your student ID number is also not the same as your Social Security Number. State law prohibits universities from using Social Security numbers as ID numbers.

    Why can't my parent or guardian access my WINGS account?

    The Family Education Rights & Privacy Act (FERPA) provides that, with certain explicit exceptions, all students have the right to determine who will see their educational records (confidentiality) and students have the right to see their education records (accessibility). The law states that anything that is not directory information must be kept confidential. UW-La Crosse has established a university-wide policy to implement this law and define what is directory information. Most information besides your name, contact information, and enrollment status, is not directory information and is therefore protected.

    If you would like to give your parent or guardian access to your protected information, you can do it one of two ways.

    1. The first way is to create a Guest account on your WINGS Student Center. Go to the "Self-Service" in the Main Menu and select "Manage Guest Users." Click "Add a Guest User." Accept or decline the terms and conditions. If you accepted, entered the name and email address of your guest. Choose which categories of information you want that person to be able to see. If you do not check it, your guest will not be able to see that information. This permission exists until revoked; it does not expire. This permission is also not the same permission as allowing someone to make payments on your bill. That permission must be done by clicking "Grant Access to View/Pay Bill" and going to the CashNet site.
    2. The second way is to share your NetID and password with your parents or guardian. But remember that this gives them access to everything you can access, including grades and billing.

    The Cashier's Office and Financial Aid have paper release forms for the information in their offices. However, the Records and Registration does not. This means means that in our office, we cannot discuss or give our your educational information to your parents or guardian without your written permission, which must be given every time.

    Full UWL FERPA Policy

    How do I get an enrollment/degree verification?

    You can find your enrollment verification in your WINGS Student Center. Once you are logged in to WINGS, you will find "Enrollment Resources" on the right side of the page. Click "Enrollment Verification" and follow the prompts. If you get an error when you try to do this, you might be trying to verify a semester that hasn't started yet. Enrollment does not begin until the first day of class, which means you must wait for the term to begin in order verify enrollment. If you know that is not the reason, contact the Records and Registration office for help.

    More information on enrollment/degree verifications

    How do I add or change my major or minor?

    You can make changes to your program of study by completing a "Change of Program" (green form). These forms are available in the college dean's offices (below) or the Academic Advising Center, 1140 Centennial Hall. Once completed, take the form to the college dean's office that houses your primary major if you are adding major or changing a minor. If you are changing your primary major, take the form to the college dean's office that houses the major you want to switch to, which may or may not be the same as your current college.

    • College of Science and Health: 205 Graff Main Hall
    • College of Liberal Studies/School of Arts and Communication: 260 Morris Hall
    • College of Business Administration: 138 Wimberly Hall
    • School of Education: 260 Morris Hall


    How/When do I apply for graduation?

    Undergraduates: File your intent to graduate before you register for your final semester. December and Winter Intersession grads should file by May 1st. May or Summer grads should file by December 1st. On your WINGS Student Center page, open the drop-down box and click "Apply for Graduation." You will need to click "Apply for Graduation" again under your program and then follow the prompts.

    Note: You are responsible for ensuring all requirements for your degree have been met. While extensive efforts are made to maintain the accuracy of your Advisement Report (AR), your college dean's office must confirm whether or not your degree is complete. Since your college dean's office authorizes the awarding of your degree, we recommend confirming with them that you'll meet all the degree requirements by making an appointment for a credit check prior to registering for your final year. 

    Graduate: File your intent to graduate before your final term. Your expected term of graduation is the term in which you will successfully complete your thesis, comprehensive exams, or terminal project. On your WINGS Student Center page, open the drop-down box and click "Apply for Graduation." You will need to click "Apply for Graduation" again under your program and then follow the prompts. Students who are enrolled in GRC 798 or GRC 799 should apply if they know they will be finishing their graduation requirements in the current semester or the next. Students who have already completed all required GRC 798 or 799 enrollments in a prior semester must contact the Records and Registration Office, 117 Graff Main Hall, to apply for graduation. 

    Associate: If you wish to apply for an Associate Degree, you need to fill out your intent to graduate in the Records and Registration Office, 117 Graff Main Hall. The graduation fee for associate degrees is $10 and will need to be paid when the form is completed with check or cash.

    You should receive a confirmation of success after you have applied to graduate. If you have concerns that it did not go through or you can't remember if you applied, you may contact our office to verify at 608.785.8576.

    Why am I seeing a graduation fee on my bill?

    All undergraduate students with 95 credits and graduate students with 20 credits are automatically billed a one-time graduation fee. This fee covers the cost of graduation and Commencement, and is assessed whether or not a student chooses to attend the ceremony. An additional cap and gown fee is paid at the UWL Bookstore when you pick up your cap and gown.

    What do I need to do for Commencement? 

    The UW-La Crosse Commencement staff has a wealth of Commencement related information and resources that will help guide you through the process from ordering caps and gowns to details about the actual day.