The Ultimate Business Communication Boot Camp
Individual sessions are $99 each or for the series for $275 (30% savings). Register online.
- Be an Outstanding Communicator
- Be Recognized for Your Customer
Service…Are you Busting or Building your Brand?
- Be Heard: Deliver Awesome Presentations
and Speeches
- Simple Strategies for Success
The Ultimate Business Communication Boot Camp will provide you with a strong foundation in essential communication skills and competencies. This dynamic and interactive training combines the latest adult learning techniques, real-world examples, and practice sessions to help them develop the confidence and communication know-how they need to establish themselves in the business world.
Why is that important? Because when you communicate with confidence and credibility, you get promotions, relate well with coworkers and colleagues, and eliminate misunderstandings and mistakes. If you would like to enhance your workplace relationships, speak more confidently in public, and boost your reputation as a trusted, respected professional, do not miss this outstanding program.
Session 1: Be an Outstanding Communicator
Great communication are essential if you want to work more effectively with others, create better relationships with key people, and build your leadership potential. Whether you work with a handful of people or supervise hundreds, the practical skills you’ll learn at this workshop guarantee that you project poise and power in every situation.
The number one contributor to success is your ability to communicate. You will be poised for success when you learn:
- Simple guidelines for interacting with difficult coworkers or customers
- How to apply artful persuasion techniques to win people to your way of thinking
- The dynamics of confrontation: Learn the language of winners
- Proven networking techniques to deliver an unforgettable first impression
- How to convey strength, courage, and confidence when meeting people face to face
- Give an enthusiastic presentation while appearing relaxed and comfortable
- Turn nervousness into energy
Session 2: Be Recognized for Your Customer Service…Are you Busting or Building your Brand?
Many organizations throw around the tagline “to exceed customers' expectations." But what does that really mean? It's the little things that make a huge impact on the way your customers perceive your organization. Learn how to delight your customers and set your brand apart.
This seminar will give you the competitive advantage you and your organization need to survive in a tough and increasingly uncertain business climate. It will establish your brand far above your competitors.
In this hands-on workshop you will learn how to:
- Deliver better, faster service, and increase customer satisfaction
- Learn how to gain repeat business by knowing what customers expect
- Increase your credibility with customers—and your value to your organization
- Manage stressful situations more effectively
- Recognize the signals of customer irritation—and how to respond appropriately and assist in quickly finding a workable solution to your customer’s problem
- Managing customer expectations by personality style
- Respond effectively to specific customer behaviors and perceptions
How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This fun and dynamic customer service training seminar gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.
Session 3: Be Heard: Deliver Awesome Presentations and Speeches
If you are like most businesspeople, fear and anxiety overcome you when you’re asked to speak in front of others. If you’ve struggled with public speaking in the past, this hard-hitting one-day training will teach you how to control the pre-presentation butterflies, the tongue twisters, and the nervousness that can occur when speaking publicly.
- Learn vital skills and solid strategies to speak confidently in public.
- Turn those butterflies and shaky nerves into energy you can use successfully
- Use your voice, posture and gestures to establish sincerity, credibility, and confidence
- Develop instant rapport with your audience
- Manage the question-and-answer period like a pro
- Grab and keep someone’s attention
- Use stories to paint a picture that will stick in everyone’s mind
- Decide which audiovisual medium works best for every kind of presentation
- Give an enthusiastic presentation while appearing relaxed and comfortable
Session 4: Simple Strategies for Success
Simple Strategies for Success is an amazing workshop that will open your mind to a whole new way of thinking about how you think through any challenge or problem you face. Better decisions begin with strong strategic thinking skills. In this workshop, you will learn how to:
- Reinforce principles you know and challenge yourself with new ideas
- Avoid the vision-killers
- Challenge conventional thinking
- Weigh risks against the potential rewards
- Align strategic decisions with critical goals
- Diagram and articulate your goals and objectives into realistic action steps
You will learn how to break down any business or personal situation from a strategic perspective, identify hurdles, opportunities, hot issues, and constraints. Then, you’ll learn to formulate effective strategies for addressing the dilemma you’re up against...creating an effective strategic plan and execution strategy to ensure positive results.