Peter J. Haried

Associate Professor
Information Systems
237 Wing Technology Center
University of Wisconsin-La Crosse
La Crosse, WI 54601

Email: pharied@uwlax.edu


PRIMARY TEACHING/RESEARCH INTERESTS

  • Systems Analysis & Design
  • Project Management
  • Outsource Management
  • Health Care Information Systems
  • Internet Trust & Loyalty
  • Online Gambling

EDUCATION

University of Wisconsin-Milwaukee
Sheldon B. Lubar School of Business
Doctor of Philosophy in Management Science
  2008
  • Major: Management Information Systems
  • Minor: Marketing
 
University of Wisconsin – La Crosse     2003
  • Master Business Administration 
 
University of Wisconsin – Whitewater   2001
  • Majors: Management of Computer Systems and Finance
  • Summa Cum Laude
 

DOCTORAL DISSERTATION

Evaluating Relational Antecedents And Components of IT Offshoring Success: When Is Success And Failure One And The Same?

Abstract

When can an information technology (IT) offshoring relationship be considered a success and failure at the same time?  The literature is rich with offshoring relationships that have been described as being successful or as a failure.  However, success or failure is often in the eye of the beholder.  When evaluating offshoring success this dissertation proposes that both the relationship process and outcome criteria be considered, where offshoring outcomes can be evaluated as a “successful failure” (process success + outcome failure), or as a “failed success” (process failure + outcome success), in addition to pure successes and failures.  Our findings suggest that many offshoring initiatives fail on at least one measure of success based on the stakeholder evaluations.  Grounded in buyer-seller relationship research, transactional cost theory, and social exchange theory this dissertation investigates the manner by which offshoring clients and vendors evaluate and conduct IT offshoring.   Despite over a decade of research into IT outsourcing and now the emerging offshoring environment, we still lack a consistent model and metrics to explain and measure success or failure (Dibbern, Goles, Hirschheim and Jayatilaka, 2004; Lee, Miranda and Kim, 2004).  Further, researchers have argued that the main differentiator between success and failure may be the client-vendor relationship (Feeny, Lacity and Willcocks, 2005; Lee and Kim, 2005).   Thus, in order to evaluate IT offshoring success careful consideration of the client-vendor relationship and the dyadic perspectives created through the offshoring agreement are required. 

A case study across eight IT offshoring projects, consisting of 56 interviews from five client firms and six vendor firms was conducted.  Our findings suggest that stakeholders to varying degrees consider IT offshoring success to consist of both outcome (economic, quality, satisfaction, and timeliness) and process (trust, commitment, benefit and risk sharing, and conflict) components.  Management may be advised to provide emphasis on the outcome and process success components salient to the specific managerial and operational stakeholders involved.  Client success evaluations were found to exhibit the greatest range.  Vendor evaluations of success tended to be dominated by “pure success” and “failed success” evaluations.  These findings suggest that vendor stakeholders were less likely to evaluate a project as a failure from an outcome perspective, even when the client evaluated the same project’s outcomes as a failure.  Discussions revealed that client stakeholders placed greater concern on the outcome components whereas vendors focused on process components.  Our findings suggest that the key relationship dimensions essential for success appeared to be focused on the information exchange, legal bonds (for the vendor), mutual obligations (for the vendor) and client/vendor adaptations.  Findings regarding intercultural competence, operational linkages and cooperative norms were less conclusive on their IT offshoring success impact.  These findings suggest management may need to focus on the key relationship factors to shift IT offshoring evaluations into the “pure success” classification. 

Committee Members:

  • Dr. Keshavamurthy Ramamurthy (Chair)
  • Dr. Hemant Jain
  • Dr. Richard Priem
  • Dr. Derek Nazareth
  • Dr. Dave Haseman

Healthcare Education

  • Electronic Records Management - AHIMA, July 2012
  • RHIA Domain 3—Information Technology and Systems- AHIMA, July 2012
  • Health IT - Preparing for Implementation through Workflow Analysis - AHIMA, July 2012

PUBLICATIONS

  • Haried, P., and Ramamurthy, K. (2013). Book Chapter "Lessons Learned from Global Information Technology Offshoring: Client and Vendor Perspectives" in Global Sourcing of Services.
  • Haried, P., and Dai, H. (2013).  Applying Ethical Frameworks to EHR Adoption, Journal of Information Science and Technology, Accepted (December 2012) and Forthcoming.
  • Haried, P. and Claybaugh, C. (2012). Professional Social Network Participation: A Longitudinal Examination, International Journal of Virtual Communities and Social Networking, 4(4), 19-32. 
  • Haried, P. and Huang, C. L. (2012). Managing International Information Technology Project Relationships:  An Agency Theory Perspective, International Journal of Information Technology Project Management, Accepted (July 2012) and Forthcoming.
  • Haried, P. and Claybaugh, C. (2012). Professional Social Network Participation of Business School Graduates: Effects of University, Degree Type, and Gender, International Journal of Information Systems & Social Change, Accepted (April 2012) and Forthcoming.
  • Haried, P. and Claybaugh, C. (2012). Understanding Business Strategy and Information Systems Offshoring Alignment: A Conceptual Framework, Journal of Business and Behavioral Sciences, 24(2), 55-64.
  • Haried, P. (2012).  Managing Client and Vendor Stakeholders in Information Systems Project Offshoring, book chapter in Perspectives and Techniques for Improving Information Technology Project Management, Accepted and Forthcoming.
  • Haried, P., and Dai, H. (2011).  The Evolution of Information Systems Offshoring Research: A Past, Present and Future Meta Analysis Review, Journal of International Technology and Information Management, 20(1&2), 83-102.
  • Dai, H., Haried, P., and Salam, A. F. (2011).  Antecedents of Online Service Quality, Commitment and Loyalty, Journal of Computer Information Systems, 52(2), 1-11.
  • Haried, P. (2011). Stakeholder Challenges in Information Systems Project Offshoring: Client and Vendor Perspectives, International Journal of Information Technology Project Management, 2(3), 1-16.
  • Haried, P., and Ramamurthy, K.  (2010). Lessons Learned from Offshore IT Outsourcing: A Client and Vendor Perspective, Journal of Information Technology Case Application Research, 12(1), 12-38.
  • Haried, P., Ahsan, M., and Musteen, M. (2010). Understanding the Relationship between Uncertainty and International IT Sourcing Strategy: A Conceptual Framework, Academy of Information and Management Sciences Journal, 13(2), 1-24.
  • Haried, P., and Ramamurthy, K.  (2009). Evaluating the Success in International Sourcing of Information Technology Projects: The Need for a Relational Client-Vendor Approach, Project Management Journal, 40(3), pp. 56-71.
  • Haried, P., and Nazareth, D. (2009).  Examining International Information Technology Sourcing through an Ethical Lens: An Application of Alternative Ethical Frameworks, Business and Professional Ethics Journal, 28(1/4), 65-94.

PRESENTATIONS

  • Haried, P.  (2014).  Customer Loyalty in the Online Gambling Industry: Are Problem Gamblers Loyal Customers?, American Society of Business and Behavioral Sciences.
  • Haried, P. (2013). "Evaluating Information Systems Offshoring: Can Success and Failure Coexist?" American Society of Business and Behavioral Sciences.
  • Haried, P. (2012). Application of Ethical Perspectives to Electronic Health Records Adoption, ISOneWorld, Las Vegas, NV.
  • Haried, P. (2012).  Information Systems Offshoring: A Strategic Alignment Perspective, American Society of Business and Behavioral Sciences, Las Vegas, NV.
  • Haried, P. (2011). Examining Customer Loyalty Through a Service Quality Perspective in Electronic Mediated Environments: A Conceptual Framework, ISOneWorld, Las Vegas, NV.
  • Haried, P. (2011). Past, Present and Future of Information Systems Offshoring: A Meta Analysis and Review, American Society of Business and Behavioral Sciences, Las Vegas, NV.
  • Haried, P. (2010). Stakeholder Disconnect in International Information Systems Sourcing:  A Client and Vendor Perspective, American Society of Business and Behavioral Sciences, Las Vegas, NV.
  • Haried, P. (2009).  Trust in the Online Gambling Industry: We Don't Trust You, But Please Take Our Money, American Society of Business and Behavioral Sciences, Las Vegas, NV.
  • Haried, P.  (2006).  It’s All About Who You Know: Informal Network Importance for IS Alignment, 12th Americas Conference on Information Systems (AMCIS), Acapulco, Mexico.
  • Haried, P.  (2005).  Application of Ethical Frameworks to IT Offshoring, 11th Americas Conference on Information Systems (AMCIS), Omaha, NE.
  • Haried, P.  (2005).  Are Web Services Right for Us? Understanding Web Services Costs and Risks, 11th Americas Conference on Information Systems (AMCIS), Omaha, NE.
  • Haried, P.  (2004).  Understanding Utility Computing Acceptance,  10th Americas Conference on Information Systems (AMCIS), New York, NY

Conference Proceedings

  • Haried, P.  (2014).  Customer Loyalty in the Online Gambling Industry: Are Problem Gamblers Loyal Customers?, American Society of Business and Behavioral Sciences. -- Best Paper Award Winner
  • Dai, H. and Haried, P. (2013). Factors Affecting Consumer Addiction to Virtual Communities, ISOneWorld.
  • Haried, P. (2013). Evaluating Information Systems Offshoring: Can Success and Failure Coexist?, American Society of Business and Behavioral Sciences.
  • Haried, P. and Dai, H. (2012). Application of Ethical Perspectives to Electronic Health Records Adoption, ISOneWorld.
  • Haried, P. and Claybaugh, C. (2012).  Information Systems Offshoring: A Strategic Alignment Perspective, American Society of Business and Behavioral Sciences. -- Best Paper Award Winner
  • Haried, P. and Dai. H. (2011). Examining Customer Loyalty Through a Service Quality Perspective in Electronic Mediated Environments: A Conceptual Framework, ISOneWorld.
  • Haried, P. and Dai. H. (2011). Past, Present and Future of Information Systems Offshoring: A Meta Analysis and Review, American Society of Business and Behavioral Sciences. -- Best Paper Award Winner
  • Haried, P. (2010). Stakeholder Disconnect in International Information Systems Sourcing:  A Client and Vendor Perspective, American Society of Business and Behavioral Sciences.
  • Haried, P., Ahsan, M., and Musteen, M. (2009). Understanding the Relationship between IT Offshoring and Uncertainty: A Conceptual Framework, Academy of International Business.
  • Haried, P. (2009). Trust in the Online Gambling Industry: We Don't Trust You, But Please Take Our Money, American Society of Business and Behavioral Sciences.
  • Haried, P. and Walia, N. (2007). Exploitation vs. Exploration: An IT Dilemma, 13th Americas Conference on Information Systems AMCIS.
  • Haried, P., and Ramamurthy, K.  (2006).  It’s All About Who You Know: Informal Network Importance for IS Alignment, 12th Americas Conference on Information Systems AMCIS.
  • Haried, P., and and Zahedi, M.  (2006).  Understanding Online Consumer Trust Using Thin Slices of Web Sites, 12th Americas Conference on Information Systems AMCIS.
  • Haried, P., and Nazareth, D. (2005).  Application of Ethical Frameworks to IT Offshoring, Proceedings of 11th Americas Conference on Information Systems AMCIS.
  • Haried, P. (2005).  Are Web Services Right for Us? Understanding Web Services Costs and Risks, Proceedings of 11th Americas Conference on Information Systems AMCIS.
  • Haried, P., Zahedi, M. (2004).  Understanding Computing Acceptance, Proceedings of 10th Americas Conference on Information Systems AMCIS.

DOCTORAL CONSORTIUMS

  • ICIS 2006 - International Conference on Information Systems, Milwaukee, WI December 2006 “Evaluating Relational Taxonomies of IT Offshoring and IT Offshoring Success: When Success and Failure are One and the Same.
  • AMCIS 2006 - Americas Conference on Information Systems, Acapulco, Mexico August 2006 “Evaluating Relational Taxonomies of IT Offshoring and IT Offshoring Success: When Success and Failure are One and the Same”.

TEACHING EXPERIENCES

Associate Professor
University of Wisconsin - La Crosse
Fall 2013 - Present
 
  • IS-220 Information Systems for Business Management
  • IS-401 Information Systems Analysis and Design
  • IS-411 Information Systems Design and Implementation
  • BUS-755 Managing in a Changing Technological Environment (MBA Program)
     
Associate Professor
University of Wisconsin - Extension
Summer 2013 - Present
 
  • HIMT-370 Healthcare Systems Analysis and Design
  • HIMT-420 Healthcare Project Management
     
Assistant Professor
University of Wisconsin - La Crosse
Fall 2008 - Spring 2013
 
  • IS-220 Information Systems for Business Management
  • IS-310 Information Systems in Networked Environments: Technical Foundations and Applications
  • IS-401 Information Systems Analysis and Design
  • IS-411 Information Systems Design and Implementation
  • BUS-731 Decision Framing II (MBA Program)
  • BUS-755 Managing in a Changing Technological Environment (MBA Program)
     
Assistant Professor
State University New York -Oneonta
Fall 2007 - Spring 2008
 
  • INTD 108 Introduction to Database
  • INTD 107 Introduction to Spreadsheets
  • MGMT 241 Fundamentals of Management
  • MGMT 343 Organizational Behavior
     
Adjunct Instructor
University of Wisconsin-Milwaukee
Summer 2007
 
  • BUS 216-707 IT for Competitive Advantage (Graduate: MBA Program)
     
Adjunct Instructor
University of Wisconsin-Milwaukee
Spring 2006, Spring 2007
 
  • BUS 216-530: Introduction to eBusiness
     
Teaching Assistant
University of Wisconsin-Milwaukee
Spring 2005-Spring 2007
 
  • BUS 216-230 Introduction to Management Information Systems
     
Teaching Assistant
University of Wisconsin-Milwaukee
Fall 2005
 
  • BUS 216-435/812 Emerging Information Technologies
     
Supplementary Instructor
University of Wisconsin-Milwaukee
Spring 2006
 
  • BUS 216-230 Introduction to Management Information Systems
     
Instructor
University of Wisconsin-Milwaukee
Spring 2006-Fall 2006
 
  • Statistics Primer for Incoming MBA Students
     
Teaching Assistant - University of Wisconsin-Milwaukee
Spring 2003-Summer 2003
 
  • BUS 216-201:  Introduction to Financial Accounting

AWARDS/HONORS

  • Best Paper Award - American Business and Behavioral Sciences Conference, 2012.
  • Best Paper Award - American Business and Behavioral Sciences Conference, 2011.
  • College of Business - UW- La Crosse Summer Research Grant, 2011.
  • SAP Curriculum Congress, Atlanta, GA, Feb. 2008
  • The Big Ten Information Systems Research Symposium, University of Illinois, Spring 2006
  • Graduate Student Travel Award, Fall 2004
  • Gold Star Teaching Awards every semester I have been a TA (given for the highest student evaluations), Spring 2003 - Spring 2007

Certifications

  • Writing Emphasis Certified (certified to teach writing emphasis courses at UWL) (2009-Present)
  • Graduate Instructor Certified UWL (2010-Present)
  • Online Instructor Training Certified through UWL (2011)

PROFESSIONAL EXPERIENCES

Associate Professor   2013-Present
  • University of Wisconsin - La Crosse
   
Assistant Professor   2008-2013
  • University of Wisconsin - La Crosse
   
Assistant Professor   2007-2008
  • State University New York-Oneonta
 
Adjunct Instructor and Teaching Assistant      2003-2007
  • University of Wisconsin-Milwaukee
 
 Research Assistant        2002
  • University of Wisconsin-La Crosse  
 
Business Consultant        2001
  • Arthur Andersen
 
Business Systems Analyst Intern     2000
  • Cuna Mutual Group   
 
Information Management Leadership Program     1999
  • General Electric Medical Systems  
 
 Network Associate Intern      1998
  • General Electric Medical Systems        
 

PROFESSIONAL ACTIVITIES

  • Program Reviewer for Minnesota State - Mankato, 2013.
  • MBA Assessment Reviewer for UW-System MBA Consortium, 2013.
  • MBA Assessment Reviewer for University of Wisconsin - La Crosse, 2012-2013.
  • Track Chair for the 2013 American Society of Business and Behavioral Sciences Conference
  • Reviewer for Pacific Asia Conference on Information Systems 2012.
  • Reviewer for Midwest Association of Information Systems (MWAIS) Spring 2012.
  • Attended the Association of University Programs in Health Administration (AUPHA) Workshop on Health Care Education.
  • Attended the AACSB Assessment Seminar, Tampa Fl, Oct. 4-6, 2011.
  • Reviewer for Journal of Gambling Issues - Oct. 2011-Present.
  • Program Committee member for the 7th Annual Midwest Association of Information Systems 2012, Green Bay, WI.
  • Reviewer for Americas Conference on Information Systems (AMCIS) 2011, Detroit, MI.
  • Editorial Board Member - Jan. 2010-Present
    • International Journal of Information Technology Project Management (IJITPM)
  • Reviewer for mini track of “Efficacy of Privacy and/or Security Assurance Mechanisms” 14th Americas Conference on Information Systems (AMCIS) 2010, Lima, Peru.
  • Reviewer for Southern AIS - Spring 2010
  • Reviewer for Journal of Association of Information Systems (JAIS) Spring 2009
  • Reviewer for International Conference of Information Systems (ICIS) Spring 2009
  • Reviewer for mini track of “Trust in Information Technology” 14th Americas Conference on Information Systems (AMCIS) 2008, Toronto, Canada.
  • Reviewer for mini track of “IS Challenges for Small and Medium Size Enterprises” 14th Americas Conference on Information Systems (AMCIS) 2008, Toronto, Canada.
  • Reviewer for mini track of “Outsourcing IS Development” 13th Americas Conference on Information Systems (AMCIS) 2007, Keystone, CO.
  • Reviewer for mini track of “Outsourcing IS Development” 12th Americas Conference on Information Systems (AMCIS) 2006, Acapulco, Mexico
  • Reviewer for mini track of “IS Strategy & Implementation” 12th Americas Conference on Information Systems (AMCIS) 2006, Acapulco, Mexico
  • Reviewer for mini track of “Outsourcing IS Development” 11th Americas Conference on Information Systems (AMCIS) 2005, Omaha, NE
  • Reviewer for mini track of “Productivity in Systems Analysis, Design and Development, 11th Americas Conference on Information Systems (AMCIS) 2005, Omaha, NE
  • Reviewer - 37th Annual Hawaii International Conference on System Sciences HICCS 2004

PROFESSIONAL AFFILIATIONS 

  • Association of University Programs in Health Administration (AUPHA) 2011- present
  • American Health Information Management Association 2012-present
  • Academy of Information and Management Sciences: 2010 - present
  • Center for Global Outsourcing: 2007 - 2008
  • Association for Information Systems: 2003 - 2008
  • Association of Information Technology Professionals: 1998-2001

SERVICE WORK

  • University Senate at University of Wisconsin - La Crosse, 2013-Present.
  • CBA Assurance of Learning Task Force (Member), 2011-Present
  • CBA Undergraduate Curriculum Committee (Chair:2010-2011, 2012-2013) 2010 - Present
  • Information Systems Association (Faculty Advisor) - 2008- Present
  • Summer Research Group - Business Communications 2012
  • Windows 7/Office 2010 Committee (Member) - 2011
  • International Business Advisory Committee (Member) - 2009
  • CBA Scholarship Committee (Member) - 2009
  • University Scholarship Committee (Member) - 2009
  • Information Systems Association (Faculty Advisor) - 2008- Present

 SELECTED GRADUATE COURSEWORK

 Doctoral Seminars:

  • Doctoral Seminar Management Information Systems: Theories in e-Commerce Research
  • Doctoral Seminar Management Information Systems: Agile Application Architecture
  • Doctoral Seminar Management Information Systems: Ethics, Privacy, Intellectual Property
  • Doctoral Seminar Management Information Systems: IS Research and Associated Key Organizational Theories
  • Independent work in Management Information Systems: Outsourcing Ethics
  • Doctoral Seminar in Marketing: Marketing Modeling Applied Theory
  • Doctoral Seminar in Marketing: Experimental Consumer Behavior

 Methodology Courses:

  • Business Administration: Business Forecasting Methods
  • Educational Psychology: Structural Equation Modeling
  • Educational Psychology: Multiple Regression and Multivariate Methods
  • Doctoral Seminar: Behavioral Research Methods

 MIS/CS Courses:

  • Data Warehousing, System Analysis and Design, Object Oriented/Visual Paradigms, Java, Data Structure, Infrastructure and Networking, Database Management, Cobol with File Structures, Client/Server,

 Computer Skills

  • Programming Languages: Visual Basic, C++, JAVA, Cobol, ASP.Net, Flash, UML
  • Statistics Software: SAS, SPSS, Minitab
  • OS: Windows XP/ 2000, 7, Linux, Mac, UNIX
  • Databases: Oracle, SQL, Access
  • Microsoft Office, Microsoft Project, Microsoft Sharepoint, Google Docs