Peter J. Haried

Assistant Professor
Information Systems
237 Wing Technology Center
University of Wisconsin-La Crosse
La Crosse, WI 54601

Email: pharied@uwlax.edu

PRIMARY TEACHING/RESEARCH INTEREST

• Systems Analysis & Design
• Project Management
• Outsource Management
• Health Care Information Systems

SPECIFIC RESEARCH INTERESTS

• IS Outsourcing/Offshoring
• Health Care Information Systems
• Internet Trust & Loyalty
• Project Management
• Online Gambling

EDUCATION

DOCTORAL DISSERTATION

Evaluating Relational Antecedents And Components of IT Offshoring Success: When Is Success And Failure One And The Same?

Abstract

When can an information technology (IT) offshoring relationship be considered a success and failure at the same time?  The literature is rich with offshoring relationships that have been described as being successful or as a failure.  However, success or failure is often in the eye of the beholder.  When evaluating offshoring success this dissertation proposes that both the relationship process and outcome criteria be considered, where offshoring outcomes can be evaluated as a “successful failure” (process success + outcome failure), or as a “failed success” (process failure + outcome success), in addition to pure successes and failures.  Our findings suggest that many offshoring initiatives fail on at least one measure of success based on the stakeholder evaluations.  Grounded in buyer-seller relationship research, transactional cost theory, and social exchange theory this dissertation investigates the manner by which offshoring clients and vendors evaluate and conduct IT offshoring.   Despite over a decade of research into IT outsourcing and now the emerging offshoring environment, we still lack a consistent model and metrics to explain and measure success or failure (Dibbern, Goles, Hirschheim and Jayatilaka, 2004; Lee, Miranda and Kim, 2004).  Further, researchers have argued that the main differentiator between success and failure may be the client-vendor relationship (Feeny, Lacity and Willcocks, 2005; Lee and Kim, 2005).   Thus, in order to evaluate IT offshoring success careful consideration of the client-vendor relationship and the dyadic perspectives created through the offshoring agreement are required. 

A case study across eight IT offshoring projects, consisting of 56 interviews from five client firms and six vendor firms was conducted.  Our findings suggest that stakeholders to varying degrees consider IT offshoring success to consist of both outcome (economic, quality, satisfaction, and timeliness) and process (trust, commitment, benefit and risk sharing, and conflict) components.  Management may be advised to provide emphasis on the outcome and process success components salient to the specific managerial and operational stakeholders involved.  Client success evaluations were found to exhibit the greatest range.  Vendor evaluations of success tended to be dominated by “pure success” and “failed success” evaluations.  These findings suggest that vendor stakeholders were less likely to evaluate a project as a failure from an outcome perspective, even when the client evaluated the same project’s outcomes as a failure.  Discussions revealed that client stakeholders placed greater concern on the outcome components whereas vendors focused on process components.  Our findings suggest that the key relationship dimensions essential for success appeared to be focused on the information exchange, legal bonds (for the vendor), mutual obligations (for the vendor) and client/vendor adaptations.  Findings regarding intercultural competence, operational linkages and cooperative norms were less conclusive on their IT offshoring success impact.  These findings suggest management may need to focus on the key relationship factors to shift IT offshoring evaluations into the “pure success” classification. 

Committee Members:

• Dr. Keshavamurthy Ramamurthy (Chair)
• Dr. Hemant Jain
• Dr. Richard Priem
• Dr. Derek Nazareth
• Dr. Dave Haseman

PUBLICATIONS

• Haried, P. and Claybaugh, C. (2012).  “Information Systems Offshoring: A Strategic Alignment Perspective,” American Society of Business and Behavioral Sciences. -- Best Paper Award Winner
• Dai, H., Haried, P., and Salam, A. F. (2012).  Antecedents of Online Service Quality, Commitment and Loyalty, Journal of Computer Information Systems, Accepted (Sept. 2011) and Forthcoming.
• Haried, P., and Dai, H. (2012).  The Evolution of Information Systems Offshoring Research: A Past, Present and Future Meta Analysis Review, Journal of International Technology and Information Management, Accepted (Sept. 2011) and Forthcoming.
• Haried, P. and Dai. H. (2011). "Examining Customer Loyalty Through a Service Quality Perspective in Electronic Mediated Environments: A Conceptual Framework," ISOneWorld.
• Haried, P. and Dai. H. (2011). "Past, Present and Future of Information Systems Offshoring: A Meta Analysis and Review," American Society of Business and Behavioral Sciences. -- Best Paper Award Winner
• Haried, P. (2010). Stakeholder Challenges in Information Systems Project Offshoring: Client and Vendor Perspectives," of International Journal of Information Technology Project Management, - Accepted and Forthcoming
• Haried, P. (2010). "Stakeholder Disconnect in International Information Systems Sourcing:  A Client and Vendor Perspective," American Society of Business and Behavioral Sciences.
• Haried, P., and Ramamurthy, K.  (2010). Lessons Learned from Offshore IT Outsourcing: A Client and Vendor Perspective, Journal of Information Technology Case Application Research, 12(1), 12-38.
• Haried, P., Ahsan, M., and Musteen, M. (2010). Understanding the Relationship between Uncertainty and International IT Sourcing Strategy: A Conceptual Framework, Academy of Information and Management Sciences Journal, 13(2), 1-24.
• Haried, P., and Ramamurthy, K.  (2009). "Evaluating the Success in International Sourcing of Information Technology Projects: The Need for a Relational Client-Vendor Approach," Project Management Journal, (40:3), pp. 56-71.
• Haried, P., and Nazareth, D. (2009).  "Examining International Information Technology Sourcing through an Ethical Lens: An Application of Alternative Ethical Frameworks," Business and Professional Ethics Journal, 28(1/4).
• Haried, P., Ahsan, M., and Musteen, M. (2009).  "Understanding the Relationship between IT Offshoring and Uncertainty: A Conceptual Framework" Proceedings of Academy of International Business, San Diego.
• Haried, P. (2009)."Trust in the Online Gambling Industry: We Don't Trust You, But Please Take Our Money," American Society of Business and Behavioral Sciences.
• Haried, P. and Walia, N. (2007). “Exploitation vs. Exploration: An IT Dilemma” 13th Americas Conference on Information Systems (AMCIS), Keystone, CO.
• Haried, P., and Ramamurthy, K.  (2006).  “It’s All About Who You Know: Informal Network Importance for IS Alignment” 12th Americas Conference on Information Systems (AMCIS), Acapulco, Mexico.
• Haried, P., and and Zahedi, M.  (2006).  “Understanding Online Consumer Trust Using Thin Slices of Web Sites” 12th Americas Conference on Information Systems (AMCIS), Acapulco, Mexico.
• Haried, P., and Nazareth, D. (2005).  “Application of Ethical Frameworks to IT Offshoring” 11th Americas Conference on Information Systems (AMCIS), Omaha, NE.
• Haried, P. (2005).  "Are Web Services Right for Us? Understanding Web Services Costs and Risks" 11th Americas Conference on Information Systems (AMCIS), Omaha, NE.
• Haried, P., Zahedi, M. (2004).  “Understanding Computing Acceptance”, 10th Americas Conference on Information Systems (AMCIS), New York, NY.

PRESENTATIONS

• Haried, P. (2012).  “Information Systems Offshoring: A Strategic Alignment Perspective,” American Society of Business and Behavioral Sciences. -
• Haried, P. (2011). "Examining Customer Loyalty Through a Service Quality Perspective in Electronic Mediated Environments: A Conceptual Framework," ISOneWorld.
• Haried, P. (2011). "Past, Present and Future of Information Systems Offshoring: A Meta Analysis and Review," American Society of Business and Behavioral Sciences.
• Haried, P. (2010). "Stakeholder Disconnect in International Information Systems Sourcing:  A Client and Vendor Perspective," American Society of Business and Behavioral Sciences.
• Haried, P. (2009).  "Trust in the Online Gambling Industry: We Don't Trust You, But Please Take Our Money," American Society of Business and Behavioral Sciences.
• Haried, P.  (2006).  "It’s All About Who You Know: Informal Network Importance for IS Alignment” 12th Americas Conference on Information Systems (AMCIS), Acapulco, Mexico.
• Haried, P.  (2005).  “Application of Ethical Frameworks to IT Offshoring” 11th Americas Conference on Information Systems (AMCIS), Omaha, NE.
• Haried, P.  (2005).  "Are Web Services Right for Us? Understanding Web Services Costs and Risks" 11th Americas Conference on Information Systems (AMCIS), Omaha, NE.
• Haried, P.  (2004).  "Understanding Utility Computing Acceptance",  10th Americas Conference on Information Systems (AMCIS), New York, NY.

DOCTORAL CONSORTIUMS

• ICIS 2006 - International Conference on Information Systems, Milwaukee, WI December 2006 “Evaluating Relational Taxonomies of IT Offshoring and IT Offshoring Success: When Success and Failure are One and the Same.
• AMCIS 2006 - Americas Conference on Information Systems, Acapulco, Mexico August 2006 “Evaluating Relational Taxonomies of IT Offshoring and IT Offshoring Success: When Success and Failure are One and the Same”.

TEACHING EXPERIENCES

AWARDS/HONORS

• Best Paper Award - American Business and Behavioral Sciences Conference, 2012.
• Best Paper Award - American Business and Behavioral Sciences Conference, 2011.
• College of Business - UW- La Crosse Summer Research Grant, 2011.
• SAP Curriculum Congress, Atlanta, GA, Feb. 2008
• The Big Ten Information Systems Research Symposium, University of Illinois, Spring 2006
• Graduate Student Travel Award, Fall 2004
• Gold Star Teaching Awards every semester I have been a TA (given for the highest student evaluations), Spring 2003 - Spring 2007

PROFESSIONAL EXPERIENCES

PROFESSIONAL ACTIVITIES

• Attended the Association of University Programs in Health Administration (AUPHA) Workshop on Health Care Education.
• Attended the AACSB Assessment Seminar, Tampa Fl, Oct. 4-6, 2011.
• Reviewer for Journal of Gambling Issues - Oct. 2011-Present.
• Program Committee member for the 7th Annual Midwest Association of Information Systems 2012, Green Bay, WI.
• Reviewer for Americas Conference on Information Systems (AMCIS) 2011, Detroit, MI.
• Editorial Board Member - Jan. 2010-Present
  • International Journal of Information Technology Project Management (IJITPM)
• Reviewer for mini track of “Efficacy of Privacy and/or Security Assurance Mechanisms” 14th Americas Conference on Information Systems (AMCIS) 2010, Lima, Peru.
• Reviewer for Southern AIS - Spring 2010
• Reviewer for Journal of Association of Information Systems (JAIS) Spring 2009
• Reviewer for International Conference of Information Systems (ICIS) Spring 2009
• Reviewer for mini track of “Trust in Information Technology” 14th Americas Conference on Information Systems (AMCIS) 2008, Toronto, Canada.
• Reviewer for mini track of “IS Challenges for Small and Medium Size Enterprises” 14th Americas Conference on Information Systems (AMCIS) 2008, Toronto, Canada.
• Reviewer for mini track of “Outsourcing IS Development” 13th Americas Conference on Information Systems (AMCIS) 2007, Keystone, CO.
• Reviewer for mini track of “Outsourcing IS Development” 12th Americas Conference on Information Systems (AMCIS) 2006, Acapulco, Mexico
• Reviewer for mini track of “IS Strategy & Implementation” 12th Americas Conference on Information Systems (AMCIS) 2006, Acapulco, Mexico
• Reviewer for mini track of “Outsourcing IS Development” 11th Americas Conference on Information Systems (AMCIS) 2005, Omaha, NE
• Reviewer for mini track of “Productivity in Systems Analysis, Design and Development, 11th Americas Conference on Information Systems (AMCIS) 2005, Omaha, NE
• Reviewer - 37th Annual Hawaii International Conference on System Sciences HICCS 2004

PROFESSIONAL AFFILIATIONS 

• Association of University Programs in Health Administration (AUPHA) 2011- present
• Academy of Information and Management Sciences: 2010 - present
• Center for Global Outsourcing: 2007 - 2008
• Association for Information Systems: 2003 - 2008
• Association of Information Technology Professionals: 1998-2001

SERVICE WORK

• CBA Assurance of Learning Task Force (Member) 2011-Present
• CBA Undergraduate Curriculum Committee (Chair:2010) 2010 - Present
• Information Systems Association (Faculty Advisor) - 2008- Present
• Windows 7/Office 2010 Committee (Member) - 2011
• International Business Advisory Committee (Member) - 2009
• CBA Scholarship Committee (Member) - 2009
• University Scholarship Committee (Member) - 2009
• Information Systems Association (Faculty Advisor) - 2008- Present

 SELECTED GRADUATE COURSEWORK

 Doctoral Seminars:

• Doctoral Seminar Management Information Systems: Theories in e-Commerce Research
• Doctoral Seminar Management Information Systems: Agile Application Architecture
• Doctoral Seminar Management Information Systems: Ethics, Privacy, Intellectual Property
• Doctoral Seminar Management Information Systems: IS Research and Associated Key Organizational Theories
• Independent work in Management Information Systems: Outsourcing Ethics
• Doctoral Seminar in Marketing: Marketing Modeling Applied Theory
• Doctoral Seminar in Marketing: Experimental Consumer Behavior

 Methodology Courses:

• Business Administration: Business Forecasting Methods
• Educational Psychology: Structural Equation Modeling
• Educational Psychology: Multiple Regression and Multivariate Methods
• Doctoral Seminar: Behavioral Research Methods

 MIS/CS Courses:

• Data Warehousing, System Analysis and Design, Object Oriented/Visual Paradigms, Java, Data Structure, Infrastructure and Networking, Database Management, Cobol with File Structures, Client/Server,

 Computer Skills

• Programming Languages: Visual Basic, C++, JAVA, Cobol, ASP.Net, Flash, UML
• Statistics Software: SAS, SPSS, Minitab
• OS: Windows XP/ 2000, 7, Linux, Mac, UNIX
• Databases: Oracle, SQL, Access
• Microsoft Office, Microsoft Project, Microsoft Sharepoint, Google Docs