HARVARD UNIVERSITY,  Cambridge, MA

Ed.D. in Administration, Planning, and Social Policy, 1994.

Dissertation: Employee Turnover and Length of Stay in the Maquiladora Industry of Chihuahua, Chihuahua, Mexico. This research project analyzes the extent to which demographic variables related to family responsibility, and work variables related to pay, on‑the‑job training, and job contents influence length of stay at multinational corporations involved in offshore sourcing production processes.  The work histories of 1,500 individuals employed in six maquiladora plants are examined using a discrete time method of analysis of event history data.

The study was funded by Ford Motor Company, Digital Equipment Corporation, the Harvard Institute of International Development, and the Business and Professional Women's Foundation.

COLUMBIA UNIVERSITY,  New York, NY

Master of International Affairs, 1983.  Concentration:  Economic and political development.

UNIVERSITY OF SANTA CLARA,  Santa Clara, CA

Bachelor of Arts, 1968.  Concentration:  French.

Professor, Department of Management, College of Business Administration, University of Wisconsin-La Crosse (UWL), La Crosse, WI.  1992-present.

Was granted tenure in July 1998, promoted to Associate Professor in July 1996, and to professor in Spring 2001. Teaching/taught at undergraduate and/or MBA levels: Organizational Behavior and Theory, Organizational Behavior, and Principles of Management, International Human Resource Management, Emergent Leadership and Team Development.

Also team-taught: The Global Environment of Business, Comparative Management Systems, and U.S. and Mexico: A Relationship in Transition.

Received the “Women of Color in Higher Education,” award for UWL at 24^th Annual Women’s Studies Conference and 15^th Annual Wisconsin Institute for Peace and Conflict Studies.  Award given for “ outstanding achievements to the university community, and in particular, diversity”. UW-Platteville, October 22, 1999.

Lecturer,  Human Resource Department, School of Business Administration, Northeastern University, Boston, MA.  Part‑time appointment, 1986-1992. 

Taught the following courses at undergraduate and/or MBA levels:  Human Resource Management, Organizational Behavior, Complex Organizations, and Reward Systems.

Teaching Fellow, Graduate School of Education, Harvard University, Cambridge, MA.  1983‑1992. 

Assisted in teaching the following courses at the graduate level:  Field Experience Program, Power and Leadership, Leadership and Learning, Microeconomics, and Integrative Seminar.

Latin American Consultant, Gray, Judson, Howard, Cambridge, MA.  1989.

Researched, set up, and coordinated 280 interviews in seven Latin American countries for a marketing research project petitioned by a Fortune 500 multinational corporation.

Research Assistant, HGSE, Harvard University, Cambridge, MA. 1984‑1986.  Provided technical support in the following research projects:

Brazilian Street Children Project.  A UNICEF/HGSE strategic planning endeavor, designed to develop economic, health, literacy, and character development indicators for use in the evaluation of programs for street children in Brazil.

Student Choice Project.  A quantitative study examining the relationship among key variables perceived to influence student choice between college and non‑college options.

Single Sex Study.  A comparison of the effects of single‑sex versus coeducational secondary schooling, drawn from High School and Beyond,  a large longitudinal data base of American high school students sponsored the National Center for Educational Statistics.

Catholic School Project.  Another quantitative study seeking to identify factors associated with the effectiveness of Catholic secondary schools through a broad exploration of the prevailing academic and social organization found in such educational institutions.

Minority Alumni Survey.  A survey designed to review minority alumni involvement and their relationship to HGSE.

Policy Intern,  Office of Training and Employment Policy, State Department of Economic Security, Boston, MA.  Spring‑Summer 1985. Participated in the development and implementation of a state‑wide survey of services available for at‑risk youth.

Intern, UNESCO, Palais Des Nations, Geneva, Switzerland. Summer 1982.  Selected as student representative from Columbia University for an internship with UNESCO at Plenary Committee meetings of the United Nation's Economic and Social Council (ECOSOC).  Drew up a comprehensive economic and social report for UNESCO's headquarters in Paris.

Program Coordinator,  C.G. Jung Foundation, New York, NY.  Fall 1977‑Summer 1981.  Supervised and coordinated the activities of the Center.  Administered educational programs offered to the general public.  Succeeded in raising revenues by 200% while decreasing expenditures by 33%.

Social Services Coordinator,  Centro De Familia,  San Diego, CA.  Fall 1976‑Summer 1977.  Developed social services for Hispanic Community.  Co‑founded Fronteras,  a binational committee established to alleviate border problems between San Diego, California and Tijuana, Mexico. This committee has since expanded to the Federal level.

Director,  Escuela Americana De Cananea, Cananea, Sonora, Mexico. Summer 1969. As initial director of this English‑speaking grammar school in Mexico, helped form Advisory Council and Board of Directors, obtain financial support, and develop curriculum for grades 1‑3.  School now offers up to junior high certification.

Tri‑lingual Interpreter,  International Olympic Committee, Olympic Games, Mexico City.  Summer‑Fall 1968.

Faculty College 2000 at Richland Center, WI, June 1-4, 2000. This conference, sponsored by the Undergraduate Teaching Improvement Council (UTIC), brings together professors from the various campuses involved in the University of Wisconsin (UW) system.  It aims to provide a conducive environment to discuss issues related to teaching and learning.

Distance Education training, including the following seminars:  (a) Copyright Conference at UWL (December 10, 1999),  (b) Faculty and Support Services Conference of UW Learning Innovations held in Wisconsin Dells (February 15, 2000), and On-Line Training held at the offices of Learning Innovations in Madison, WI (March 10, 2000).

Two-week International Business training, sponsored by the Wang Center at Memphis University through a CIBER grant in July 1999.

European Integration, Summer Business Program, University of Antwerp, May 15-27, 1994, Antwerp, Belgium.

Myers Briggs Typology Inventory (MBTI).  Association of Psychological Types. Certified, September 1990,  Natick, MA.

Supervision and Communication.  Barry Jentz, Management Consultant.  Fall 1988‑Spring 1990,  Cambridge, MA.

Quality Control.  The Deming Institute.  January 1988,  Chihuahua, Mexico.

Transcultural Executive Management.  Eva S. Kras, Cross‑cultural Consultant.  January 1988,  Chihuahua, Mexico.

Reis, Dayr and  Leticia Peña, Re-engineering the Motivation to Work, Journal of Management History (forthcoming).

Reis, Dayr, Leticia Peña, and Thomas Hench (Fall 2000) Linking Customer Satisfaction, Quality and Strategic Planning,  The Customer Driven Quality Journal, (formerly the Quality Observer), Vol. 9, No. 2 (forthcoming).

Hampton, Mary, Carol Oyster, Leticia Peña, Pamela Rodgers, and John Tillman. (November/December 2000)  Gender inequity in faculty pay, Compensation and Benefits Review, Sage Publications.

Peña, Leticia (July 2000) Retaining a Mexican labor force, Journal of Business Ethics, vol.26, no.2, pp. 123-131.

Brokaw, Stephen C., Leticia Peña, Luis A. Moreno Hijuelos, and Abdulaziz M. Elfessi (Spring 1999) The Use of adjective evaluations to identify cross-cultural barriers to marketing negotiation:  A micro-geographic application, Journal of Global Business, vol. 10, no.18, pp. 33-42.

Peña, Leticia and Dayr Reis (April/June 1999)  Emerging Latin America, Revista de Administracao de Empresas (RAE), vol. 39, pp. 33-45.

Graham, Lise, Leticia Peña and Claudia Kocher (February 1999)  Other people’s money:  A visual technology for teaching corporate restructuring cross-functionally, Journal of Management Education, Sage Publications, vol. 23, no.1, pp. 53-64.

Reis, Dayr, Niranjan Pati and Leticia Peña (1999)   Problems of modern technology, The International Journal of Technology Management, vol. 17, no.3, pp. 351-360.

Reis, Dayr and Leticia Peña, (October-December 1998)  A model of scholarly production in business education as a learning process, Revista de Administracao de Empresas (RAE) Light, vol. 5, no. 4, pp. 8-10.

Reis, Dayr, Leticia Peña and Niranjan Pati (January/February 1998)  Collecting and using customer feedback more effectively, The Quality Observer, vol. 7, no.1, pp. 26-29,44.

Da Silva, Paulo, Dayr Reis, Niranjan Pati and Leticia Peña (Fall 1998)  Implementing TQM at army central hospital in Brazil, The Quality Observer, vol. 7, no. 4, pp.34-37.

Peña, Leticia (January-March 1998) Values in international business: Faces of a faceless labor force, Journal of Human Values, vol.4, no.1, pp. 65-76.

Peña, Leticia, John Betton and Dayr Reis (January-March 1998)  Designing competitive international compensation programs, Revista de Administracao de Empresas (RAE), vol.38, no. 1, pp. 18-26.

Peña, Leticia and Dayr Reis. (October-December 1997)  Student stress and quality of education. Revista de Administracao de Empresas (RAE).  Ulrich International Index, vol. 37, no. 4, pp.16-27.

Peña, Leticia and Dayr Reis (October 1997)  Fear, stress, and quality of work.  The Quality Observer, vol. 6, no.10, pp.4-7,40.

Reis, Dayr and Leticia Peña  (May 1997)  Symptoms of a sick process. The Quality Observer, vol.6, no. 5.

Peña, Leticia, Nirajan Pati and Dayr Reis (June 1995)  If TQM comes to business can academia be far behind? The Quality Observer, vol. 4., no. 6,1, pp.16-19 (made the cover).

“Measuring Individual Customer Profitability,” with D. Reis and N. Pati, Fourth Annual World Customer Service Congress, Reston, Virginia, Paper published in Customer Satisfaction Management Frontiers-IV, Johnsm A. Edosomwan, Ed., Quality University Press, Fairfax, VA, Oct. 24-27, 2000.

Connecting with our Individual Sources of Leadership,” Women’s Studies Conference.  History in the Making:  Celebrating 25 years of Women’s Studies, Scholarships and Activism,” University of Wisconsin-System, Madison, WI, October 27-28, 2000.

“Emerging Latin America,” presented with Dayr Reis at the International Business Conference held at St. Norbert’s College, October 8-9, 1999.

“Customer Satisfaction:  The Historical Perspective,” with D. Reis.  Third World Customer Service Congress, Tysons Corner, VA, October 13-15, 1999.

“La Emergente America Latina” Keynote address, Second International Business Conference, Guanajuato, GTO, Mexico, March 4-6, 1999.

“Linking Customer Satisfaction, Quality, and Strategic Planning”, with Dayr Reis, Second World Customer Service Congress, Tysons Corner, VA, October 13-15, 1998. Paper published in Customer Satisfaction Management Frontiers-II, Johnson A. Edosomwan, Ed.,Quality University Press, Fairfax,VA, 1998, pp 2.1-2.7.

Peña, Leticia, “Preparación para la Organización Futurística, Facultad de Contabilidad y Administración, Universidad de Guanajuato, Guanajuato, Mexico, May 19, 1998.

“Learning from the European Union’s Higher Education Programs,” with Barbara L. Rusterholz.  This paper was presented at the European Studies Conference, University of Nebraska, Omaha, NE, Oct. 2-4, 1997.

“Collecting and Using Customer Feedback More Effectively”, with Dayr Reis, paper presented at The First World Customer Service Congress, Washington, D.C., October 29-31, 1997.  Paper published in Customer Satisfaction Management Frontiers-I, Johnson A. Edosomwan, Ed., Continuous Improvement Company, Fairfax, VA, 1997.

“Retaining a Mexican Labor Force”, paper presented at the Fifth Conference of International Human Resources, San Diego, California, June 24-28, 1996.

“Fear and Quality of Work”, with Dayr Reis, paper presented at INFORMS National Meeting, Washington, D.C., May 5-8, 1996.

“NAFTA and Other Trading Blocs”, with Dayr Reis, paper presented at Considering the Americas Conference, Center for Latin America, University of Wisconsin-Milwaukee, May 23, 1995.

“If TQM Comes to Business, Can Academia be far Behind?”  with Niranjan Pati and Dayr Reis, paper presented at the Enhancing the Teaching of Management Conference, Divisions of Management Education, entrepreneurship, and Operations management, Academy of Management, DePaul University, Chicago, April 28-29, 1995.

“The Antecedents to Proposition 187 from a Social Responsibility Perspective”, paper presented at the Seventh Annual Meeting of The International Academy of Business Disciplines, Redondo Beach, California, April 6-9, 1995.

“A Lottery Approach for Faculty Rank and Unexplained Salary Differences”, with Mary Hampton, Carol Oyster, Pamela Rodgers, and J. Tillman, paper presented at the Annual Meeting of the Midwest Economics Association, Chicago, March 24-26, 1994.

“Desarrollo de Recursos Humanos ante la Industria Global” (“The Development of Human Resources in the Global Factory”), presented via video at the International Forum on Administration in Higher Education, sponsored by Harvard University and the Universidad de la Laguna in Torreon, Coahuila, Mexico, September 6-8, 1993.

“Turnover in the Maquiladora Industry of Mexico: A Challenge of Transferring High Tech Processes”, with Brendan Bannister, paper presented at the Second International Conference: Managing the High Tech Firm, Boulder, Colorado, January 1990, paper in Proceedings.

“La Possible Contribucion de Relaciones Industriales Dentro de un Foro Internacional Para el Ano 2000, paper presented at the National Conference of Industrial Relations Students (ANERI), Chihuahua, Mexico, September, 1989, paper in Proceedings.

“The Role of Women in Economic and Social Development: The Maquiladora Women of Mexico”, paper presented at The Business and Professional Women’s Foundation, Waltham, MA, February 1989.

“Plant Analysis of Employee Turnover: Altec Electronica de Chihuahua, S.A. de C.V.”, technical paper presented at Ford Motor Company subsidiary, Chihuahua, Mexico, January 1989.

“Qualitative Assessment of Employee Turnover at Digital Equipment de Chihuahua”, technical paper presented at Digital Equipment de Chihuahua, Chihuahua, Mexico, January 1988.

Faculty farewell address for Chancellor Judith Kuipers, June 13, 2000.

“Two Role Models for Latin American Women:  Norma Rae and Evita Peron”, United Council’s 4^th Annual Women’s Leadership Conference, April 2000.

“A Faculty Perspective on UW-La Crosse,” new faculty and academic staff orientation, August 31, 1998.

“My Role as a Woman in a Multi-Cultural Organization”, for class on Male/Female Relationships with T. Kuffel, October 13, 1994.

“Personalizing Change”, as part of the Organization of Campus Women’s 1994 Symposium Series, April 25, 1994.

“The Global Assembly Line”, for the Women’s Studies Department, March 8, 1994.

“Reflections on Mexico”, for Institute of Latin American Studies (ILAS), December 4, 1993.

“The Paradoxes of Development”, in A. Nyatepe-Coo’s class on Economic Development, November 16, 1993.

“Problems, Strategies, and Values of Development”, for visiting Chinese delegation, November 10, 1993.

Panel participant in “Hitch Hiker’s Guide to the University”, for Upward Bound to inspire potential high school drop outs to consider the rewards of educational options, January 29, 1993.

Peña, Leticia, “Preparación para la Organización Futurística, Facultad de Contabilidad y Administración, Universidad de Guanajuato, Guanajuato, Mexico, May 19, 1998.

Peña, Leticia  (1989, January)  Plant analysis of employee turnover:  Altec Electronica de Chihuahua, S.A. de C.V.  Presentation and technical paper, Ford Motor Company subsidiary,  Chihuahua, Mexico.

Peña, Leticia  (1988, January)  Qualitative assessment of employee turnover  at Digital Equipment  de Chihuahua.  Presentation and technical paper, Digital Equipment de Chihuahua,  Chihuahua, Mexico.

Peña, Leticia  (1987)  Rasgos iniciales relacionados al ausentismo y rotacion de Papelera de Chihuahua .  Technical paper, Papelera de Chihuahua, Chihuahua, Mexico.

Peña, Leticia  (1985)  Coproduction and the new international division of labor:  The case of the maquiladora industry of Mexico. Technical paper. Harvard Graduate School of Education Cambridge, MA.

Peña, Leticia  (1984)  Education and productive work:  A comparative analysis of three projects in India, Tanzania, and Brazil.  Unpublished masters thesis. Columbia University,  New York, NY.

Peña, Leticia  (1982)  The call for a new international economic order.  Plenary Committee meetings, Second Session of the Economic and Social Council (ECOSOC), UNESCO, Paris, France.

WISCONSIN UNIVERSITY-WIDE SYSTEM

Associate member, Center for Latin America, University of Wisconsin-Milwaukee, (Fall 1994-present)

UNIVERSITY OF WISCONSIN-La CROSSE

Coordinator, Latin American Business Studies (LABS) for Mexico Region, Summer 1995 to present

Co-Chair, Travel and International Education Committee  (Fall 1997 - Spring 1999)

Member, Institute of Latin American Studies (ILAS)  (Fall 1992- present)

Member, UWL Leadership Task Force  (Fall 1999 - Spring 2000)

Member, Faculty Development Committee (Fall 1994-Spring 1996)

Member, Salary Equity Task Force appointed by Chancellor (Spring 1993-Spring 1994)

COLLEGE OF BUSINESS ADMINISTRATION (CBA), UWL

Member, MBA Distance Education Consortium, Spring 2000-present)

Member, Administration and Strategic Management/Planning Advisory Group, (Fall 1996-Fall 1997)

Freshman Advisor, Undergraduate Teaching/Improvement of Instruction Committee (UTIC), (1994-present)

Member, Delta Sigma Phi Fraternity, (1997-present)

Member, MBA Graduate Committee (Fall 1993-Spring 1995)

Faculty Advisor, Student Activities Committee (SAC), (Fall 1993-Spring 1995)

DEPARTMENT OF MANAGEMENT, CBA, UWL

Chair, Promotion, Retention, and Tenure Committee, Dept. of Management, (Fall 1999-Spring 2000)

Member, Assessment Committee, (Fall 1999-Spring 2000)

Chair and member, Merit Committee, (Fall 1995- Spring 1999,)

Member, Planning and Curriculum Committee (Fall 1999 and Spring 2000)

Member, Assessment Committee, (Fall 1999-2000)

Member, Search and Screen Committee (Fall 1998-Spring 2000)

Member, Planning and Curriculum Committee (Fall 1998 and Spring 1999)

Member, International Building Committee (Spring 1998)

Member, By-Laws Committee (Fall 1995-Spring 1996)

Member, Curriculum Committee (Fall 1993-1994)

Faculty Supervisor for 25+ internships and independent studies,  (Fall 1993- Spring 2000)

SERVICE TO LA CROSSE COMMUNITY

National orientation

Admissions Committee Member, Harvard University, Fall 1996 – to present.

International orientation

Through Latin American Business Studies  (LABS) project, have involved La Crosse community in student and business exchanges with universities and community in Guanajuato, Jalapa, and Merida, Mexico and the Getulio Vargas Foundation in Sao Paulo, Brazil, Summer 1995-present.

Member of UWL delegation to initiate student and faculty exchanges with universities in China, June 1998.

Member of UWL delegation to offer technical expertise in developing an MBA program at a newly-founded university in Dubna, Russia, July-August 1994.

UWL envoy to the Mondragon Cooperatives in Basque region of Spain to assess potential university linkages, June 1994.