Chen, J. V., Ross, W. H., & Huang, S. F. (2008).  Privacy, Trust, and Justice Considerations for

                        Location-Based Mobile Telecommunication Services.  Info, Vol. 10, No. 4, pp. 30 45. 



The development of triangulation-based or Global Positioning Satellite (GPS) - based location-based services has accompanied the growth of mobile telecommunication. Location-based services provide mobile telephone users with additional functions (e.g., being able to locate a nearby four-star restaurant).  However, the growth of location-based services raises several important issues.  For example, government officials and emergency medical teams may use these technologies to locate roadside accidents under the "E-911 mandate" in the U.S. (that requires all cellular telephones to be equipped with technology that allows physically tracking the phone handset).  However, criminals can also use these technologies to determine the location of their next victim.  Thus, these technological developments raise consumer concerns over privacy, trust, and justice which telecommunication providers should address.  The present paper offers testable propositions and calls for research that can help firms address these issues.







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