Computer Hardware Setup & Repair
The Eagle Help Desk Service group provides campus departments with diagnostic and repair service on select Apple (iMac & MacBook Pro) and Dell (Optiplex/Latitude) computers. New machines are deployed according to this workflow chart. The specific imaging process can be found here.
Services provided include:
- Technical assistance troubleshooting failed computer hardware
- Immediate assistance with warranty service – part order & part replacement
- Recommendations for component upgrades and out of warranty repairs
- Reinstallation of corrupt OS and/or campus standard applications and network clients
- Pick-up and delivery (campus office)
The only repair expense incurred by the department would be for out of warranty parts, upgrade components and/or software licenses/media. The Service Area is located in the Eagle Help Desk, 103 Wing Technology Center, or can be reached by calling 785-8774.
The Eagle Help Desk does not offer backup services. The user is responsible to
ensure that all data is backed up and all application
installation software is available before the computer is
dropped off/picked up for service.
|
Services: |
Institution |
Student |
|---|---|---|
|
Campus Pickup/Delivery of Computer Hardware for Service |
X |
|
|
Warranty Service on Dell computers |
X |
|
|
Facilitate Warranty Service on Apple Hardware with Local Vendor |
X |
|
|
Diagnose/Evaluate Hardware and Software Conflicts |
X |
|
|
Reinstall /Refresh Corrupt OS, & Campus Standard Applications/Clients |
X |
|
|
Install Manufacturer’s Recommended External Computing Peripherals |
X |
|
|
Install Manufacturer’s Recommended PC cards |
X |
|
|
Remote (VNC) Evaluation/Installation of Software |
X |
|
|
Perform Upgrades using Manufacturer Recommended Components |
X |
|
|
Facilitate Warranty Technical Support with Manufacture |
X |
|
|
“Out of Warranty” Hardware Repair on Dell, and with Local Vendor for Apple |
X |
|
|
Facilitate support with ISP configuration |
X |
X |