Assistance with Student Personal Computers
The ITS Support Center can offer limited assistance with student personally owned computers. For most issues, we require an appointment before bringing in your computer. Please call us at 785-8774 for more information.
Before working on a student's computer, the student must sign a liability waiver. We will do everything we can, but we are not responsible for lost data or other problems. No warranty of service is provided or implied.
Services we can provide:
- Installation of campus-supported anti-virus software
- Un-installation of other anti-virus software
- Cisco NAC and Cisco Clean Access Agent support
- Virus and spyware removal (We can provide basic efforts, but extensive problems involving virus and spyware removal may not be resolved. We do not guarantee we can fix every virus and spyware issue possible.)
- Troubleshooting of operating system problems, drive conflicts and similar issues
- System restores on supported Operating Systems
- System Updates on supported Operating Systems
- General review and suggested steps for items not listed above.
We cannot:
- Backup your personal data
- Reformatting and factory restores
- Installation of system disks and operating systems
- Install software other than campus-licensed software such as Symantec Anti-Virus
- Open the computer case and perform or assist with hardware replacement/repair.
- Registry Edits
- Other items not specifically listed above.
- Provide service to computers that have more than one anti-virus software package installed. Having more than one anti-virus solution can create multiple conflicts on a computer.
- Provide service to computers that are unable to boot into their operating system normally.
- Provide service to computers using a non US English language operating system.
We reserve the right to refuse service at anytime.
You must be present while we work on your computer.