FY08 Software & Hardware Support Changes

The Joint ITS Committee has approved the software and hardware support changes for UW-La Crosse following feedback from campus. Support changes will be phased in over the summer with final changes in place for the Fall Semester of 2008.

There are two sets of changes. Changes to GCA Labs/Classrooms detail the hardware and software that will be changed or added in the GCA labs and computer classrooms around campus. Imaged teacher podiums will also be updated accordingly. Most of the hardware changes proposed are contingent upon funding yet to be allocated. For information on which labs and classrooms are covered under the GCA changes, please visit http://www.uwlax.edu/gca.

The other changes for Offices and Administration detail the changes to what the ITS Support Center will support for software and hardware on university owned computers. Please keep in mid that these are only the CHANGES for the upcoming fiscal year. For a complete list of supported software, please visit http://www.uwlax.edu/itssupport/services/software.htm.

GCA Lab & Classroom Changes

	Location(s)	Add	Remove	Begin Phase Out

Hardware***	Wimberly 202	Pentium DC2 3.4	P4 - 2 GHz	P4-2.66 GHz (FY09)
	All GCA	Pentium DC2 3.4	P3 - 1 GHz-Adaptive	iMac G4- 1 GHz (FY09)
	All GCA	HP 9000dn printer	HP 8000 & 8100	Discontinue All Macs (FY09)

Mac OS	ALL			OS X Panther 10.3.x (FY09)

Mac Applications & Net Clients	ALL		Appleworks Internet Explorer Safari 1.x	Office 2004 (FY09)

PC OS	ALL	Windows XP	Windows 2000 Pro

PC Applications & Net Clients	ALL	SPSS 15.x Internet Explorer 7	SPSS 14.x	Office 2003 (FY09) Internet Explorer 6 (FY09)
*** Hardware changes planned are dependent upon funding.

The column labeled "Begin Phase Out" is provided to allow users to prepare for major changes that are slated for upcoming fiscal years. Each year the list is reviewed and subject to change. Only items in the Add and Remove columns are currently approved and planned.

Office/Administration Changes

The following changes to support for office/administrative university-owned computers is approved and planned for FY08. This list represents the CHANGES only. For a complete list of supported software, please visit http://www.uwlax.edu/itssupport/services/software.htm.

	Add	Remove	Begin Phase Out **

	Intel Macs*	P3 < 1 GHz
Hardware	HP 8150 dn printers*	HP 4, 5 & 6 printers
		Xerox 1235N printer

OS	Mac OS 10.5.x*	Mac OS 10.2.x <	Mac OS 10.3.x. Panther (FY09)
	Windows Vista*	Windows 2000 Professional


Applications	SPSS 15.x	SPSS 14.x	SPSS 15 (FY09)
	Office 2007*	Office XP	Acrobat 6.x (FY09)
		Office V.x (Mac)
		AppleWorks (Mac)


Net Clients	Internet Explorer 7	Outlook XP	Internet Explorer 6 (FY09)
	Firefox 2.x	Netscape 7.x
		Safari 1.x

* Limited Support (new applications): ITS Support staff may not yet have access to, training on, or experience with these designated products. Availability to manufacture's support resources may be restricted, limited, or non-existent. Resolving problems likely will take longer and sometimes may go unresolved. It is recommended that only users with computing expertise or those who have a specific need use products identified as "Limited Support".

** Phase Out Limited Support: As hardware, operating systems, applications, and network clients age, access to manufacture's support resources becomes restricted, limited, or non-existent and support knowledge wanes with the frequent turnover of staff. A designation of "Limited Support" may take significantly longer to resolve or may go unresolved. It is recommended that folks begin to evaluate their older/legacy products for upgrades or replacement purchase - to remain within the defined "full support" window.

Questions?

If you have questions regarding the above proposed changes, please email the ITS Support Center at itssupport@uwlax.edu. They will forward your question to the appropriate staff member.