Hardware Setup & Repair
The mission of the Technical Support Service group is to provide the institution with diagnostic and repair service on select Apple, Compaq Evo, Dell Optiplex/Latitude, and Gateway computers.
Campus departments can take advantage of services that are provided by Technical Support Services, a work group in Information Technology Services. Services provided to departments include:
• advice on computers and peripherals
• price quotations on computers, peripherals, and parts
• technical assistance troubleshooting failed computer hardware
• immediate assistance with warranty service – part order & part replacement
• recommendations for component upgrades and out of warranty repairs
• reinstallation of corrupt OS and/or campus standard applications and network clients
• pick-up and delivery (campus office) for a new computer or a computer needing repair or reservice
Technical Support Services provides departments these services and more on select Apple, HP, Dell and Gateway computers (excludes departmental labs). The only repair expense incurred by the department would be for out of warranty parts, upgrade components and/or software licenses/media. Technical Support Services is located in the ITS Support Center, 103 Wing Technology Center, or can be reached by calling 785-8774.
TSS does not offer backup services. The user
is responsible to ensure that all data is backed up and all
application installation software is available before the
computer is dropped off/picked up for service.
|
Services: |
Institution |
Student |
|---|---|---|
|
New Computer Consultation |
X |
X |
|
Quote Assistance for New Computer Purchase |
X |
|
|
Campus Pickup/Delivery of Computer Hardware for Service |
X |
|
|
Warranty Service on Dell and Gateway Hardware |
X |
|
|
Facilitate Warranty Service on Apple Hardware with Local Vendor |
X |
|
|
Diagnose/Evaluate Hardware and Software Conflicts |
X |
|
|
Reinstall /Refresh Corrupt OS, & Campus Standard Applications/Clients |
X |
|
|
Install Manufacturer’s Recommended External Computing Peripherals |
X |
|
|
Install Manufacturer’s Recommended PC cards |
X |
|
|
Remote (VNC) Evaluation/Installation of Software |
X |
|
|
Perform Upgrades using Manufacturer Recommended Components |
X |
|
|
Facilitate Warranty Technical Support with Manufacture |
X |
|
|
Facilitate “Out of Warranty” Hardware Repair with Local Vendor |
X |
|
|
Facilitate support with ISP configuration |
X |
X |
Need Advice Buying a Computer?
Whether you’re looking to purchase a computer for the campus office or a personal computer for the home office, Information Technology Services has the web links and the expertise to guide you with your purchase. Dell, HP, and Apple all have web links to educational pricing for your personal purchase. Quickest access to personal pricing is to start at http://www.uwlax.edu/itssupport/rechardware.htm .