LibQUAL+ Survey Results

Introduction

Murphy Library conducted a survey in both 2004 and 2008 to measure perceptions of library service quality and collections. Named LibQUAL+, this survey was developed and extensively tested by the Association of Research Libraries (ARL); the survey instrument has been used by hundreds of libraries since 2000. 

Note: The following files are PDFs and require Adobe Reader

UW-L Results

• LibQUAL+ Executive Summary: 2004 | 2008 (pdf)
  Highlights of major findings.
  

• Survey Results Portfolio for Murphy Library: 2004 | 2008  (pdf)
  The official LibQUAL+ results report for Murphy Library
  

• LibQUAL+ Results Review & Glossary: 2004 | 2008  (pdf)
  A guide of terms and survey questions to be used when reviewing the survey results.
  

• Sample Specifications & Response Rate: Murphy Library: 2004 | 2008  (pdf)

• LibQUAL+ Comparison Data: 2004 & 2008 (pdf)

UW-L Reports

• 2008 LibQUAL+ Presentation to Faculty Senate Library Committee:  PowerPoint | Handout (pdf)

• 2008 LibQUAL+ Report to NCA (pdf)

• LibQUAL+: Measuring Service Quality Perceptions - Provost Council Report: 2004 | 2008 (pdf)
  

• LibQUAL+: Measuring Service Quality Perceptions - Graduate Council Report: 2004 and supporting document
  

UW System Results

• Survey Results for UW System: 2004 (pdf)
  The official LibQUAL+ results report for UW System

• Council of University of Wisconsin Libraries Report: 2008 (pdf)
   

Murphy Library
University of Wisconsin-La Crosse
1725 State St., La Crosse, WI 54601, USA
(608) 785-8505