Confidentiality extends to information sought or received, and materials consulted, borrowed or acquired and includes computer use records, reference interviews, interlibrary loan records and all other personally identifiable uses of library materials, facilities or services.
Additionally, some student staff have access to the personal files on library staff computers and the file server. This information is also confidential.
When approached for such information, student staff will adhere to the following procedures:
If any person requests personal information about a patron, refer them to a supervisor. A response of "I cannot provide you with that information. I will get my supervisor" is sufficient.
If a law enforcement official presents a subpoena, contact a supervisor.
If you are presented with a search warrant (which requires an immediate response), contact your supervisor or the Library Director immediately.
If the visit happens in the evening or on the weekend, explain to the person/s that any information released must come from the Administrative Office and to please call or come back during normal working hours. If the person insists or is disruptive, call your supervisor or the Library Director at home.
Because a gag order may be in effect, do not discuss this visit with anyone but your supervisor and the Library Director.
Anita Evans, Library Director