What NOT To Do:

•  Do not touch or attempt to help a person without introducing yourself first.

•  Do not grab a person's arm to assist him/her for guidance.  This will set them off balance and could increase their risk of falling.

•  Do not pet a person's seeing-eye dog.  They are working and should not be interrupted.

•  Do not use general terms, such as "Look out" or "Go that way".  Be specific in describing what he/she should watch out for and when giving directions.

What TO Do:

•  Offer assistance if someone asks a question, particularly if it pertains to reading written information.

• Identify yourself before making physical contact.  Introduce yourself, your role, and others around you.

•  Offer your arm for balance if the person needs guidance.

•  If a person has a guide dog, walk on the opposite side.

•  When walking with a person, describe potential obstacles, such as large cracks in the walkway, stairs, or doors.