University of Wisconsin Supervisory Management Certificate Program
University of Wisconsin-La Crosse and University of Wisconsin-Extension. The program is designed for managers with supervisory responsibilities. The concepts and skills taught are also relevant to all who work with people in a team environment. Whether you own your own business, or work in an office, at an agency, in a health care facility, or manufacturing plant, you will find the seminars applicable in your environment.
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Supervisory Management Core Seminars
These seminars provide an overview of management basics. They address the challenges you face as you make the transition into management and they lay a foundation for the other seminars. Those working toward earning the Supervisory Management certificate must complete Supervisory Management One, Two, and Three along with three elective seminars. View program brochure for details.
Supervisory Management 1
First-line managers need good leadership skills. Topics include (1) the transition to management; (2) analyzing leadership styles; (3) motivating employee performance; and (4) discipline and work rules. Supervisory Management One is an excellent introduction for new managers facing the challenges of leading a work group. Choose the session that best fits your busy schedule.
Available Sessions
UW-La Crosse campus
Tuesday and Wednesday ● September 29 and 30, 2009 ● 8:30 a.m. to 4:00 p.m. ● $425*
Wednesday and Thursday ● January 27 and 28, 2010 ● 8:30 a.m. to 4:00 p.m. ● $425*
*Discounts available. View program brochure for details.
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Supervisory Management 2
Supervisory Management Two concentrates on four critical management concerns: (1) orienting people to your work unit; (2) understanding your communication behaviors; (3) managing time; and (4) using delegation as a development tool. We build on the leadership skills learned from Supervisory Management One. Choose the session that best fits your busy schedule.
Available Sessions
UW-La Crosse campus
Wednesday and Thursday ● October 28 and 29, 2009 ● 8:30 a.m. to 4:00 p.m. ● $425*
Wednesday and Thursday ● March 3 and 4, 2010 ● 8:30 a.m. to 4:00 p.m. ● $425*
*Discounts available. View program brochure for details.
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Supervisory Management 3
Communicating clear, specific expectations to your people is critical to operational effectiveness. Giving feedback during day-to-day coaching sessions as well as during formal performance reviews is an essential skill. We discuss why there is resistance to performance assessment, how to establish job expectations and how to conduct coaching sessions. Choose the session that best fits your busy schedule.
Available Sessions
UW-La Crosse campus
Wednesday and Thursday ● December 9 and 10, 2009 ● 8:30 a.m. to 4:00 p.m. ● $425*
Wednesday and Thursday ● April 28 and 19, 2010 ● 8:30 a.m. to 4:00 p.m. ● $425*
*Discounts available. View program brochure for details.
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Supervisory Management Elective Seminars
We offer a variety of specialized seminars, each addressing a specific management concern. You may take any of these seminars prior to, during the same time frame, or after completed the required core seminars.
Professional Communications
The key to managing employees is effective communication. Effective managers are good listeners, able to build and maintain productive relationships, work well in teams, and effectively present ideas. Unfortunately, most managers are not effective communicators—the number one reason for employee turnover is working for a manager who is a poor communicator. Poor communication costs organizations in a variety of ways from decreased productivity, to lower employee morale, to increased absenteeism, and decreased customer satisfaction. Simply put, if you are not a good communicator, you probably should not be a supervisor-manager. Fortunately, good communicators are made, not born. In this course you will learn the keys to effectively communicate at work and within personal relationships.
Available Sessions
UW-La Crosse campus
Wednesday and Thursday ● September 23 and 24, 2009 ● 8:30 a.m. to 4:00 p.m. ● UW-La Crosse campus ● $425*
*Discounts available. View program brochure for details.
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How to Influence-Positive Political Skills on the Job
Chances are that if you are not actively working at influencing those around you in a positive way you may be generating a negative perception – even if unintentionally. Knowing how to stay visible, while skillfully and positively navigating the landscape of organizational politics is essential to your success. Those who know and practice the fundamentals of influencing without direct authority will always be in a better position to excel. You do not always need formal position power to make a significant impact on those key people with whom you work. It is not always the brightest or most talented who rise to the top. Rather, it is those who know how to inspire, influence, and impact others in a positive way.
Available Sessions
UW-La Crosse campus
Tuesday and Wednesday ● October 6 and 7, 2009 ● 8:30 a.m. to 4:00 p.m. ● UW-La Crosse campus ● $425*
*Discounts available. View program brochure for details.
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People-Driven Efficiency
This practical
and tactical course begins by providing participants with an
introduction to process improvement, such as lean design and Six
Sigma. The discussion will then shift toward identifying how
organizations utilize process improvement to increase employee
and customer satisfaction, decrease cost, and increase profit.
The course will also focus on identifying how the people within
an organization play a vital role in the success of any process
improvement including how managing people-driven efficiencies
requires tact and skill.
Any process involving people always has emotion and subjectivity, which call for something much more than a book, calculator, and flip charts. Process problems can not be solved without effective employees. Employees must feel that they are valuable and that their contribution is appreciated. An organization cannot effectively improve processes without the buy-in, input, and involvement of those closest to the process. The question is what can be done to increase the likelihood that process improvement efforts are achieved and sustained?
Available Sessions
UW-La Crosse campus
Wednesday and Thursday ● November 4 and 5, 2009 ● 8:30 a.m. to 4:00 p.m. ● UW-La Crosse campus ● $425*
*Discounts available. View program brochure for details.
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Fundamentals of Project Management
During this
interactive project management training workshop, participants
learn about the benefits of project management, the project
management life cycle, and the nine project management knowledge
areas. The workshop provides participants with practical
hands-on experience and real world examples that they can apply
immediately in their projects. We focus on the following
learning objectives and competencies:
§
Explore the
project manager's role and responsibilities
§
Establish a
common language and understanding of basic project management
terms and concepts.
|
§
Explore the
project management life cycle to be able to understand the work
of the project manager in relation to the project phase.
§
Explore the
nine Knowledge Areas of Project Management and the processes in
each.
This workshop
establishes a basic knowledge and understanding of the following
project management tools and techniques and how and when to use
them:
§
Project charter
§
Project scope
statement
§
Work breakdown
structure
§
Responsibility
assignment matrix
§
Network
diagrams and critical path calculations
§
Scheduling
§
Earned value
techniques
§
Lessons learned
repositories
§
Risk
identification, quantification, and mitigation tracking
Available Sessions
UW-La Crosse campus
Wednesday and Thursday ● November 18 and 19, 2009 ● 8:30 a.m. to 4:00 p.m. ● UW-La Crosse campus ● $425*
*Discounts available. View program brochure for details.
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Maximizing Performance
If you are
responsible for improving the performance of your work group,
you will benefit by discussing performance issues with your
peers from throughout the region.
Small business owners and production supervisors will
find this seminar very practical and the suggestions are readily
implemented. People
from health care, human services, banking, communication,
engineering, utilities, construction, wholesale, retail, and
manufacturing business settings have benefited from attending
past sessions.
Available Sessions
UW-La Crosse campus
Wednesday and Thursday ● February 17 and 18, 2010 ● 8:30 a.m. to 4:00 p.m. ● UW-La Crosse campus ● $425*
*Discounts available. View program brochure for details.
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Making the Most of Conflict
Conflict is inevitable and it can be part of everyday life. We have two basic choices when conflict arises: 1) shy away and try to avoid it, or 2) move into it and work to resolve it. Many people may not realize that by habitually avoiding the fear and emotional tensions that make conflict seem difficult, they are usually increasing the amount and intensity of future conflicts they will have to deal with. Put another way: “If you have to eat a frog, get it when it’s a tadpole.” This takes courage and skill. We can learn a lot about ourselves and others if we can develop the critical skills and self-regulation that can turn potential conflict into discovery, self-confidence, and increased personal power. Your skill and ability to communicate clearly and effectively while addressing conflicts smoothly will be a distinct factor in your future success. These skills are often what separate star performers from the rest of the organization.
Available Sessions
UW-La Crosse campus
Wednesday and Thursday ● March 24 and 25, 2010 ● 8:30 a.m. to 4:00 p.m. ● UW-La Crosse campus ● $425*
*Discounts available. View program brochure for details.
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Managing the Future
For the first time in American history,
four distinct generations are in the workforce at the same time.
Additionally, the American workforce is the most diverse ever
and is diversifying at a dizzying rate. Managing employees has
never been more complicated and effective communication has
never been more important than it is today. Unfortunately, many
managers may find it difficult to work with Generation Y
workers, claiming these employees have no patience, believe
everything is owed to them, are not loyal, and expect to be told
how to do everything! Effectively managing these employees is
extremely important. Management researchers believe that
Generation Y is the most highly educated generation of workers
in our history and their exposure to technology, diversity, and
international travel make them the key to
The most successful managers are those who understand the unique motivations of the workforce generations. These managers are finding ways to create work environments that are productive, fun, engaging and build of the strengths of each generation. Management experts argue that if managers evolve as their employees evolve, the end result will be a more dynamic and competitive organization where knowledge is shared, action is taken quickly, and new avenues are opened. In this course you will learn about the unique qualities and motivations of the four generations that make up today’s workforce and how to communicate effectively in an ever-diversifying workplace.
Available Sessions
UW-La Crosse campus
Tuesday and Wednesday ● May 25 and 26, 2010 ● 8:30 a.m. to 4:00 p.m. ● UW-La Crosse campus ● $425*
*Discounts available. View program brochure for details.
[.PDF] Download Program Brochure | Register Now