Frequently Asked Questions
The following is a list of common questions asked by students. If you don't find the answer to your question here, don't hesitate to call us at (608) 785-8558. However, please remember that all information in a student's health record is entirely confidential and is not released to anyone without the student's written consent.
Q. What should I do for healthcare when the Student Health Center is closed?
A. There are two medical facilities located close to campus,
Mayo Clinic Health System Franciscan Healthcare and Gundersen-Lutheran,
that provide urgent walk-in care and twenty-four hour emergency
care. Student fees do NOT cover these services. Note: Payment for services
at these facilities is your responsibility.
Franciscan Healthcare (608) 785-0940
700 West Ave S La Crosse, WI 54601
Gundersen-Lutheran (608) 782-7300
1910 South Ave La Crosse, WI 54601
Q. Do you have real doctors?
A. Yes--the Student Health Center is a fully staffed medical clinic with outpatient physical therapy. Under the direction of a Doctor of Osteopathic Medicine (DO), we are staffed with Board-Certified Medical Doctors (MD’s), Certified Family Nurse Practitioners (FNP's), Registered Nurses (RN’s), Medical Assistants (MA’s), Medical Laboratory Technicians (MLT’s), Board-Certified Physical Therapists (PT’s) and Physical Therapist Assistants (PTA’s). Being an educational institution, we do offer a number of clinical experiences for students and therefore students may be involved in the evaluation and care of our patients.
Q. What is your policy on providing medical excuses?
A. The staff at the Student Health Center encourages students to make direct contact with faculty members in the event of absence from class due to illness or injury. A copy of the SHC policy on providing medical excuses is available here.
Q. Who can use the Student Health Center?
A. All UW-L and WTC students are eligible to use the Student Health Center. The fee is automatically included in the tuition statement for students who are registered for 1 or more UW-L credits or 6 or more WTC credits during the spring, summer, or fall sessions. Students who are not enrolled for the minimum credits may also use the Health Center if they pay the Student Health Fee. Students are required to show their UW-L or WTC photo ID card each time they visit the Health Center.
Q. What services are available at the Student Health Center?
A. Check out our health services page.
Q. How do I pay for services?
A. The Student Health Center will charge all payments to your student account.
Q. If I have paid the health service fee, do I still need health insurance?
A. Students are highly encouraged to obtain supplemental hospital-accident insurance to cover expenses such as hospitalization, emergency services, specialist care, X-rays, pharmacy, and ambulance transport. These costs are not covered by the Student Health Fee.
Q. Where can I buy Student Health Insurance?
A. For students not covered under family policies, a supplemental insurance plan is available through the University. Informational brochures and applications are mailed to students at their home address in early August. Extra brochures and applications are available at the Student Health Center.
Q. Will my parents get any information about me from the Student Health Center?
A. All information in a student's health record is entirely confidential and is not released to anyone without the student's written consent. Students may schedule an appointment with the Health Information Manager to review their medical records.
Q. Who has access to my health records?
A. Your health record can be accessed only by you and members of the Student Health Center staff.
Q. Can I get allergy shots at the Student Health Center?
A. Yes--allergy injections can be arranged at the Health Center when the allergens and written orders are supplied by the student's personal physician or allergist. Students are required to make an appointment with a Student Health Center physician/medical provider before starting allergy injections. All orders must be updated yearly. There is a $5.00 administrative fee for each allergy injection visit.
Q. Does the Student Health Center sell condoms?
A. Yes--the cost is $2 per 1 dozen.
Q. Does the Student Health Center test for and treat sexually transmitted diseases?
A. Yes--examination, treatment and education of STD's is provided at the Student Health Center.
Q. May I get my birth control pills at the Student Health Center even if someone else prescribed them?
A. Yes--you must provide a written prescription from your primary care provider.
Q. Does the Student Health Center provide HIV testing?
A. Yes--confidential testing is available at a minimum cost.
Q. I was accepted in a Study Abroad program. Can I get some of my immunizations at the Student Health Center?
A. Yes--visit our travel abroad page for more information.
Q. My partner/spouse is not a student and does not have health insurance. Can he/she be treated at the Student Health Center?
A. No--only currently enrolled students are eligible to use the Student Health Center.