Academics/student life

I’m struggling with food, clothing, child care, technology essential to my courses, and/or other necessities. Where can I turn? expanding section

UWL has an emergency resources website where you will find information on a wide range of campus and community resources.

Last modified: 03/26/2020

What should I do if I am sick and cannot participate in classes? expanding section New
If you have been diagnosed with COVID-19 or other illness that is affecting your ability to participate in classes, we encourage you to email your instructors about your situation. Students can also contact the Student Life Office at to have an Absence Notification sent to their faculty. 
The Student Health Center would also be happy to assist. Please call 608.785.8558 for a phone triage.

Last modified: 04/01/2020

I'm living in Wisconsin, should I be staying home? expanding section New

The Wisconsin Department of Health Services issued a “Safer at Home” Governor’s Order that will be in effect Wednesday, March 25-Friday, April 24. The order aims to help prevent the further spread of COVID-19 in Wisconsin. It requires state residents to stay at home and engage in social distancing ... Under the order people are permitted to leave their home for specific things such as going to the grocery store or to the doctor.  

The order includes direction on shared or outdoor spaces: To the extent individuals are using shared or outdoor spaces other than their home or residence, they must at all times as reasonably possible maintain social distancing of at least six (6) feet from any other person consistent with Social Distancing Requirements. Read the full order for additional details and exceptions. 

Last modified: 04/01/2020

How are classes changing? expanding section

All classes will be held in online and other long-distance formats for the remainder of the semester.

All classes will be cancelled the week after spring break, March 23-27. 

Last modified: 03/19/2020

Will I be reimbursed for unused housing and dining services? expanding section

All UW System institutions will refund prorated charges for housing and dining for the remainder of the spring semester for students who have vacated their respective campuses. Here is a link to the full announcement.

Last modified: 03/20/2020

Will my internship or student teaching continue? expanding section

Your internship site will determine the scope and delivery method of your work and your instructor may also be able to provide alternate activities if needed. Please follow their guidance. Primary office: Academic Advising Center & Career Services for most internships; SOE for student teachers

Last modified: 03/17/2020

How will I transition to taking classes online? expanding section

UWL has developed resources to help students transition to learning online. Keep in mind that about 75% of UWL students have taken a course online. In addition to campus resources to assist you, you have fellow students who can help.

Last modified: 03/17/2020

What are the expectations for student workers and graduate assistants? expanding section
GAs are UWL employees and are expected to complete their work hours remotely as arranged with a supervisor. Student workers who cannot work remotely (due to lack of access to technology and/or types of duties) should discuss with their supervisors and HR. Supervisors are encouraged to be as flexible as possible.  

Last modified: 03/17/2020

Will an extra week be added to the end of the semester? expanding section

An extra week will not be added to the end of the semester.

Last modified: 03/17/2020

What will happen related to faculty office hours? expanding section
Can I access the computer labs on campus? expanding section

Since UWL is allowing only essential personnel to access campus buildings, none of the computer labs in the Wing Technology Center will be open to students or employees. 

However, ITS has been working with Adobe, who will provide affected students and employees temporary at-home access to Adobe Creative Cloud. This will help users work remotely. Students living off campus are encouraged to rely on their WiFi connectivity or cellular mobile device to access campus application resources. 

To get temporary access to Adobe Creative Cloud, visit this link and use your university email address to sign in.

In addition to the current WiFi on campus grounds, ITS has been able to expand WiFi connectivity to the west side of the parking areas [C-2 and C-3] of Roger Harring Stadium at Veterans Memorial Field Sports Complex, and on the east side near parking C-11.

Please contact the Eagle Help Desk if you have further technology questions.



Last modified: 03/24/2020

Will the Campus Food Pantry be open? expanding section

The Campus Food Pantry is currently inaccessible, as the Student Union is closed. Visit the pantry's website for updates and more information.

Last modified: 03/20/2020

What about research? expanding section

If you are currently engaged in a research project, reach out to your mentor to make a plan about how to continue that work while the campus is closed. This may require a substantial change in terms of scope or technique. That is especially for lab-based projects, since as of 5 p.m. on Thursday, March 19, campus lab spaces will be closed to all but essential personnel. (That means no students, and almost no faculty will have access.) The College of Science and Health, Undergraduate Research and Creativity, and Graduate Studies Offices all recognize the negative impact that this has on our researchers. However, the University has closed campus to protect public health. Work with your mentor to determine the best way forward with your project.

Last modified: 03/19/2020

What about research grants? expanding section

Our offices are working to advocate for an extension of grant spending deadlines until after researchers are able to return to campus. We do not recommend purchasing anything with grant money at the current time since faculty mentors are not allowed on campus to receive those shipments. 
The submission deadline for spring Undergraduate Research and Creativity Grant applications has been extended to March 31, 2020.

Last modified: 03/19/2020

Where can I access Wifi on campus? expanding section

In addition to the current WiFi on campus grounds, ITS has been able to configure expanded WiFi connectivity to the west side of the parking areas [C-2 and C-3] of Roger Harring Stadium at Veterans Memorial Field Sports Complex, and on the east side near parking C-11. Please refer to the maps below for a general guide of the expanded WiFi coverage. Students, faculty and staff needing access can work via their cars, following appropriate social distancing recommendations. ITS hopes these access accommodations will ease the strain as we navigate the COVID-19 situation. If you have additional questions, contact the Eagle Help Desk.

Wireless Access MapWireless Access Picture

Last modified: 03/24/2020

Campus events

What is happening with campus events? expanding section

We recognize that social distancing is an effective tool for staying healthy and slowing the spread of COVID-19.

Campus event organizers are cancelling events on campus as people leave campus to telecommute and move to online learning for the remainder of the semester. See cancelled events here: 

Please note: If you are cancelling your event and have already entered it into the master calendar, we advise you to keep the event in the calendar with a notice of the cancellation instead of deleting it entirely. This will ensure that others are aware of the cancellation. 

Primary office: University Centers, COVE.


Last modified: 03/17/2020

Will commencement be cancelled? expanding section

We have made the difficult decision to postpone our May 16 commencement. However, we feel it is vitally important to celebrate our graduates and their many accomplishments, and we are working to schedule an in-person ceremony at a later date. Here is a link to the full announcement.

Last modified: 03/20/2020

Are campus visits through the UWL Admissions office still happening? expanding section
All in-person Admissions visits will be cancelled through Friday, April 17. Visits scheduled after April 17 may be modified or rescheduled. Admissions Staff will contact impacted visitors to schedule an appropriate alternative visit.

Primary office: Admissions 608.785.8939.

Last modified: 03/31/2020

What will happen with placement testing for incoming students and other testing at the UWL Campus Testing Center? expanding section

All testing in the UW La Crosse Testing Center has been suspended effective Wednesday, March 18, 2020.

UW Placement Testing on the UWL campus has been suspended until further notice.

We are working with test providers to notify examinees and provide rescheduling information.

This includes the following test providers: Educational Testing Service (ETS), Pearson VUE, Kryterion, ISO Quality Testing (IQT), Performance Assessment Network (PAN), National Testing Network, Scantron, PSI, ProV, CLEP, MAT, DSST, and proctored distance exams for other universities and colleges.

Contact Charles Gilbert at the UWL Test Center if you have questions: 608.785.8074,



Last modified: 03/23/2020

What about the Research and Creativity Symposium? expanding section

The Research and Creativity Symposium will be held as an online poster session. Check the ReCS webpage for updates. Participation in the online ReCS will fulfill the presentation requirement of the Grad Studies RSEL grant funding.

Last modified: 03/19/2020

Residence Life/housing

Will the Wisconsin governor’s order for Wisconsinites to stay home impact our move-out plans? expanding section

Although we have been given an exemption from the governor and students can continue to move out, we HIGHLY discourage this and hope you will wait until the order has been lifted.  Our official move-out process has concluded and we are operating with very little staff.  We thank you for your understanding.


Last modified: 03/27/2020

Can I continue to live on the UWL campus the remainder of the semester? expanding section

If you need to continue to live on the UWL campus for the rest of the semester the Residence Life Office will consider your request on a case by case basis. 

If you are in a situation where you need to remain living on campus, you will need to submit a request.  To submit a COVID-19 Housing Request login to the housing portal, click on “COVID-19 Housing Request”, fill out and submit the online form.  Please include as much information as possible in the request.  We hope to process these requests quickly and provide a response to your request within 24 hours.  Unless you receive approval to stay on campus, you should plan to move out. 

Last modified: 03/17/2020

Will I still have card access to my residence hall? expanding section

ID access to the residence halls has been disabled. 

Reuter Hall residents approved to stay on campus will have access to Reuter Hall.

Last modified: 03/27/2020

Will I receive a refund for room and board? expanding section

A prorated refund of the housing fees for students who have left campus will be processed during the week of April 13th.  This credit will be applied to the balance on your student account.  Any extra amount will be sent to the bank account that you have listed for direct deposit.  If you don’t have a direct deposit account on file with the university, your refund will be processed and a paper check will be sent to your home address in WINGS



Last modified: 03/27/2020

What about mail I had sent to my campus address? expanding section

USPS first class mail

All USPS and first class mail will be forwarded to students’ home address in WINGS. 

UPS and FedEx mail

Students can call the 1-800 # to see if they have their package. Please have your tracking number available. UPS and FedEx may be able to redirect the package to a home mailing address.

1 (800) 463-3339 FedEx

1 (800) 742-5877 UPS

Last modified: 03/30/2020

Is my RA around? expanding section

We will have Residence Life Staff doing daily rounds in all of the residence halls. The Resident Assistant for your floor community will not be on campus or available. Contact University Police at 608-789-9999 if you need emergency assistance.

Last modified: 03/20/2020

Will the residence halls still be cleaned? expanding section

Our primary focus will be to maintain a high-level standard of cleanliness, safety and security for all residence halls. 

Last modified: 03/12/2020

How are classes changing? expanding section

All classes will be held in online and other long-distance formats for the remainder of the semester.

All classes will be cancelled the week after spring break, March 23-27. 

Last modified: 03/19/2020

How do I check out of the residence halls? expanding section

Once you arrive to campus you can follow these instructions for completing your check out. These same instructions will also be posted on your residence hall room door. 

Last modified: 03/24/2020

What about campus housing for the summer? expanding section New

The summer housing application opening has been postponed until Monday, May 1.  Please check back on this date for more information about summer housing services. 

Last modified: 04/01/2020

Response planning

What happens if there is a suspected or confirmed case of the virus at UWL? expanding section

The Infectious Disease Response Planning team has developed a protocol for a number of scenarios should the health concerns escalate in the region. We will take immediate steps in accordance with CDC guidelines to respond to any health and safety risk to the campus community. Primary office: Student Health Center

Last modified: 03/12/2020

What is UWL doing to prepare for possible cases of the virus on campus? expanding section

UWL formed an Infectious Disease Response Planning team that is regularly meeting to discuss how best to keep the campus community safe. For example, UWL has procedures in place to disinfect throughout campus for seasonal infectious diseases such as the flu. These efforts will continue and UWL has also taken additional steps to disinfect areas thoroughly and quickly. UWL’s Recreational Eagle Center and Student Health Center have purchased state-of-the-art cleaning and disinfecting equipment and all custodial staff are part of the response plan. Primary office: Infectious Disease Response team leads Dr. Deyo, Chief Hill

Last modified: 03/12/2020

Where can I find more information about how UWL is responding to the virus? expanding section

We encourage students, employees and the broader community to visit UWL’s COVID-19 response planning website. This website will include all email updates sent to campus.

Last modified: 03/12/2020

Why did UW-La Crosse cancel classes? expanding section

UW-La Crosse cancelled classes in hopes of keeping our campus and community safe and slowing the spread of the virus. 

Last modified: 03/17/2020

What are campus building hours? expanding section

At 5 p.m. Thursday, March 19, all building access will be suspended for all employees except those identified as essential. Should you need access, you will be asked to work with your dean or vice chancellor.

For the status of campus services and building hours visit:


Last modified: 03/21/2020

What should I do if I get a fever, cough, or am having trouble breathing, or need medical care? expanding section
  • Call your health care provider. Call ahead before you go to your doctor’s office or to an emergency room. Tell them your symptoms and that you traveled to an area of the world experiencing a COVID-19 outbreak.
  • Do not use public transportation, ride-sharing, or taxis.
  • If you have a face mask, wear it if you need to be around other people.
  • Cover your mouth and nose with a tissue when you cough and sneeze.

If you need emergency medical attention at any time during the 14 days after your return, call 911 and let them know that you traveled to an area of the world experiencing a COVID-19 outbreak.

Last modified: 03/14/2020

What services/buildings/facilities will be open on campus? expanding section

We are maintaining a list of campus services. Check back frequently for updates.

Last modified: 03/17/2020


Who is reporting to work? expanding section

Starting 5 p.m. Thursday, March 19, the university will shift to allowing only essential personnel to report to campus. We are now requiring all  other employees to work from home.  If you are still making the transition to telecommuting, we have established a deadline of 5 p.m. Thursday, March 19. If you require improved internet or cell access for telecommuting, please work with your dean or vice chancellor.

At 5 p.m. Thursday, March 19, all building access will be suspended for all employees except those identified as essential. Should you need access, you will be asked to work with your dean or vice chancellor.

Last modified: 03/18/2020

Where can I learn more about employee-related plans? expanding section
Is there an updated leave policy? expanding section

President Cross announced a System-wide policy that will provide pay continuity for employees that are unable to telecommute. A code will appear in HRS soon so that these employees can report this leave.

View the UW System COVID-19 Leave policy

This policy applies to the following UW System employees: Faculty, Academic Staff, University Staff, Limited Appointees, Employees-In-Training, and Graduate Assistants (Teaching Assistants, Research Assistants, and Program Assistants) and Temporary Employees. Student Hourly staff and UW-Madison employees are not included in this policy. This leave should be coordinated and approved by the employee's supervisor.

Important Considerations

  • Essential staff are required to be on campus as directed by their supervisor.
  • The policy is intended for only employees that cannot telecommute. All employees are expected to work remotely and adhere to the expectations and arrangements that you have made with your respective supervisor.
  • This leave will cease upon the conclusion of this emergency declaration by President Cross.
  • This leave cannot be banked or used for any benefit continuation, etc.

Considerations for Instructional Academic Staff (IAS)

  • All instructional staff are deemed able to perform their instructional duties remotely (including advising and committee service, if applicable) unless they are approved not to perform those duties by their dean. If they cannot perform their instructional duties, they are expected to secure coverage for their courses as they normally would.
  • Division heads and deans are deemed able to perform their duties remotely unless they are approved not to perform part or all their duties by their supervisor.
  • Other staff may be deemed able to perform their duties by their dean or division head and must perform their duties remotely unless they are approved not to perform part or all their duties remotely.

Last modified: 03/17/2020

Where can I find answers to questions about health benefits related to COVID-19? expanding section
Where do I find legal, financial advising and well-being support? expanding section

Coronavirus health details

Has COVID-19 reached La Crosse County? expanding section New

Yes, cases of COVID-19 have been confirmed in La Crosse County. The situation is rapidly evolving, and new cases are being reported every day. Please monitor your county's health department website for the latest information. 

Last modified: 04/01/2020

What should I do if I believe I have COVID-19? expanding section

If you are showing symptoms of COVID-19 – fever, cough, difficulty breathing – or have contacted a person known to have COVID-19, you should call a local health care professional and explain your situation. The health care professional can work with your state’s public health department and the CDC to determine if you should be tested. The Student Health Center is not testing for COVID-19. Instead, we are referring patients to local hospitals.

Mayo test site -- please call in advance, 608-785-0940

What: Drive-up COVID-19 coronavirus testing sites, prescreened patients only

Where: Mayo Clinic, La Crosse campus, corner of Market and 10th streets

When: 9 a.m. to 6 p.m., Monday through Friday

Who: Any patient who has called their provider and been directed to visit a drive-up testing site

Gundersen test site -- please call in advance, 608-775-4454 or 800-858-1050

What: Drive-up COVID-19 coronavirus testing sites, pre-screened patients only

Where: Gundersen Onalaska Clinic, lower-level entrance at back of building, 3111 Gundersen Drive, Onalaska

When: 8 a.m. to 4:30 a.m. Monday through Friday

Who: Any patient who has called their provider and been directed to visit a drive-up testing site

Last modified: 03/17/2020

How can I protect myself from COVID-19? expanding section New

Visit the Centers for Disease Control and Prevention website to find the latest information related to how the disease spreads and what you can do to protect yourself.


Last modified: 04/01/2020

Do I need to self-quarantine? expanding section New
We recommend all non-essential employees and students in Wisconsin stay at home during the statewide "safer at home" order.
In addition, we recommend a 14 day home quarantine for anyone who has traveled outside of their local community.
If you have symptoms including cough, fever, or difficulty breathing please call your local health care provider. If you are a student you may contact the Student Health Center at 608.785.8558



Last modified: 04/01/2020

How do I quarantine myself? expanding section

If you have determined that you must self-quarantine, please follow these instructions for the next 14 days:

  • Stay home. This means do not go to school, work, public areas or large gatherings such as parties, weddings, meetings and sporting events. If you need medical care, call your health care provider. Call ahead before you go to your doctor’s office or to an emergency room. Tell them your symptoms and that you traveled to an area of the world that has a COVID-19 outbreak.
  • Do not use public transportation, ride-sharing or taxis.
  • Do not go out to restaurants or have guests over to your house.
  • Postpone any travel. If travel is absolutely necessary, you must contact your local health department first for instructions. Please know, if you choose to travel and become ill while you are away, you may not be able to return home using public transport (for example, air travel) until you are well and released from possible isolation by the local public health department.
  • Wash your hands often and practice good hygiene.
  • As long as you feel healthy, you may leave the home (in a private vehicle) for a limited time to take care of routine and necessary activities, such as grocery shopping or visiting the pharmacy. Try to avoid busy times of the day.
  • Postpone all non-essential medical appointments (for example, dental cleaning, eye exam, routine check-up) until you are out of quarantine. If you have an essential appointment during the quarantine, please call your provider ahead of time and tell them that you traveled to an area of the world experiencing a COVID-19 outbreak. Your local health department may also be able to help you.
  • If you need medical care, call your health care provider. Call ahead before you go to your doctor’s office or to an emergency room. Tell them your symptoms and that you traveled to an area of the world experiencing a COVID-19 outbreak.
  • Consider minimizing contact with people and animals in your home (stay in your own room and, if possible, use your own bathroom). Avoid sharing personal household items such as dishes, towels and bedding.

Last modified: 03/17/2020

How do I monitor myself for symptoms of COVID-19? expanding section

For the 14 days after your travels, you should monitor yourself for symptoms.

  • If possible, take your temperature twice a day with a thermometer. A fever is typically a temperature of 100.4°F or greater. If you do not have a thermometer, symptoms of fever may including feeling unusually hot for no reason, having chills or having the sweats.
  • Watch for fever, cough, or trouble breathing.

Last modified: 03/14/2020


Our institution is only allowing essential travel, who determines what is essential? expanding section

This will vary by campus, please refer to your institution’s guidelines.

Last modified: 03/13/2020

How is essential travel defined? expanding section

For purposes of the interim guidance, essential travel is defined as supporting activities that are absolutely necessary, cannot be rescheduled, and must be done in person. Each institution has appointed institutional leadership that can approve essential and necessary travel.

Last modified: 03/13/2020

I recently cancelled my trip to Washington due to increased number of Coronavirus cases; what happens to my ticket and can I still be reimbursed? expanding section

Your ticket will remain on file for future use with Fox, and you can still be reimbursed for the purchase of the ticket.

Last modified: 03/13/2020

Is the exchange fee reimbursable when I decide to travel later? expanding section

Yes, as with all travel, you should discuss travel plans with your supervisor since travel is dependent upon department/institutional funding and approval.

Last modified: 03/13/2020

I called Fox World travel and was told my ticket was not refundable, is that true? expanding section

Yes, all University tickets are non refundable (our policy does not allow the purchase of refundable tickets). Some airlines are cancelling routes (routes to China were the among the first to be cancelled) and if an airline decides to cancel a route, and not rebook you, they often will refund the ticket (that was non refundable) since the airline is no longer able to meet the obligation of the service that was purchased.

Last modified: 03/13/2020

My conference hasn’t been cancelled but many speakers/vendors that I was planning on seeing are no longer attending due to Coronavirus concerns. I no longer think it’s worth my time to attend. If I cancel, can I still be reimbursed? expanding section

Yes, you can be reimbursed. Some airlines are providing waivers due to the Coronavirus, so once you are ready to reuse, work with a Fox agent to determine if there might be any waivers in place.

Last modified: 03/13/2020

I want to schedule future travel for fall of 2020 but our institution is restricting travel due to the Coronavirus impact. Should I book now to get a lower fare or wait until the last minute and pay a higher price? expanding section

We recommend waiting. This is a very rapidly changing situation and each institution will likely be updating guidance as we better understand the longer-term impacts and how to best use the institutions unused airline tickets on file.

Last modified: 03/13/2020

Are all unused tickets resulting from Coronavirus concerns being tracked? expanding section

Yes, Fox World Travel is helping us manage our unused tickets (tickets on file for future use) and we will continue to monitor balances over the upcoming weeks. This is a benefit to the UW System’s managed travel program.

Last modified: 03/13/2020

Is there a fee to cancel my airline ticket with Fox? expanding section

It depends. If you booked online and cancel online, there is no additional fee. If you booked online and call an agent to cancel, there is a $10 fee. There is no fee if you booked with an agent and call an agent to cancel.

Last modified: 03/13/2020

Is there an additional fee to rebook my airline ticket with Fox? expanding section

Yes, normal Fox agency ticketing fees apply.

Last modified: 03/13/2020

Can I be reimbursed for trip insurance? expanding section

No, except for the travel health insurance purchased through the UWS contract with Cultural Insurance Services International (CISI), which includes some travel insurance. Most trip insurance, including insurance purchased through CISI, does not cover epidemic/pandemic situations or "cancel for any reason.”

Last modified: 03/13/2020

Change fees for flights are up to $400. Does the traveler/department/program/university bear the expense for all employee expenses? expanding section

Yes, however Fox is working with our preferred airline carriers to waive fees when possible and is also tracking all of the current change fee waivers that are issued by airlines (and changing daily).

Last modified: 03/13/2020

Can the change fees and airline tickets for my family be reimbursed by the University since I was planning a work trip and the University has restricted travel? expanding section

Unfortunately no, per IRS guidelines and our Accountable Plan, only University/business related travel can be paid (or reimbursed) with University funds

Last modified: 03/13/2020

Are there emergency funds available to students to help pay for trips that are cancelled? expanding section

Your campus’ Dean of Student office would be the best point of contact to determine if institutional funds are available.

Last modified: 03/13/2020

Should I go on my spring break trip? expanding section

We strongly recommend that students and employees reconsider any plans to travel outside the region, particularly to areas where the virus has been confirmed. If you must travel, we encourage you to review the CDC’s latest information and alerts regarding your destination.

Last modified: 03/12/2020

I am an employee who just returned home from a location outside the 250-mile radius of La Crosse? What should I do? expanding section

We are requesting that employees who fly or travel outside a 250-mile radius of La Crosse report to their supervisor before returning to campus.   

In light of the severe risks associated with travel, these employees may be asked to self-quarantine according to the latest guidelines from the Centers for Disease Control and Prevention. Employees may also be asked to self-quarantine if they have come in contact with a spouse, family member or any other person who has traveled out of state. 

Last modified: 03/14/2020

I am a student who just returned from overseas travel or from a distant location within the U.S. – what should I do? expanding section

We are sensitive to the fact that a good number of students have been in locations exposed to the virus. We strongly recommend that, upon their return home, students comply with public health directives to prevent potentially exposing others to the virus, which may include self-quarantine for 14 days (please see for more information). 

Last modified: 03/14/2020

What about research travel grants? expanding section

Our offices will work with individual grant recipients to work through the details of each situation. 

Last modified: 03/19/2020