University of Wisconsin-La Crosse | uwlax.edu

Information Technology Services

Expand page menu
Skip to page menu

Faculty and staff technology guide

Antivirus software

ITS encourages safe, virus free, computing.  Without an antivirus software your computer can become severely infected. These infections can install programs, steal information, slow down, and limit your access to the internet and other aspects of your computer. ITS recommends that all computers have an anitvirus installed before using the campus network.  Please note, no antivirus software is fool-proof, even with antivirus software it is still possible for your computer to become infected.

Antivirus

  • Faculty and staff have access to download Symantec Endpoint Protection on campus computers (available for Macs and PCs)
    • New computers are deployed to faculty and staff with Symantec Endpoint Protection already installed and configured
    • Symantec Endpoint Protection can only be installed on campus computers from the campus network
  • UWL does not provide antivirus software for students or non-campus.  However, there are options available:

    • Microsoft Security Essentials (Windows, pre-loaded on Windows 8)
    • Avast! Free (Windows)
    • Avira Free Antivirus (Windows)
    • AVG Free (Mac and Windows)
    • ClamXav (Mac, also available on the Mac App Store)
    • Antivirus software can also be purchased from retail stores
    • Note: It is not safe to install two antivirus programs on your computer at the same time. This can interfere with all functions of your computer

Virus, spyware, and malware detection and removal tools

Classroom help

Computer classrooms and labs

Distance learning and computer classrooms can be reserved by Faculty and Staff through separate classroom reservation procedures:

Detailed information about the computer classrooms and labs available at UWL can be found below:

Murphy Library: Reference Area Lab

Murphy Library reference area lab is located just inside the library on the first floor and contains:

  • 44 Dell Optiplex 990s with Intel Core i5 processors running at 3.30 GHz, 8GB of memory, a DVDRW drive and USB connections running Windows 7 Enterprise x64
  • 2 Apple iMacs
  • 2 Canon LIDE-200 Series scanners connected to PC's
  • 2 black and white printers

 Murphy Library Lab Floorplan

Wimberly Hall: Classroom 216

Room 216 is located on the second floor, south side, in Wimberly Hall and features the following:

  • 38 Dell Optiplex 990 with Intel Core i5 processors running at 3.30 GHz, 8GB of memory, a DVDRW drive and USB connections running Windows 7 Enterprise x64
  • 1 Dell Optiplex 990 (Teacher Podium) with an Intel Core i5 processor running at 3.10 GHz, 8GB of memory, a DVDRW drive and USB connections running Windows 7 Enterprise x64
  • 1 Black and White Printer


As well as the following instructional technology:

  • Installed PC
  • Document Camera
  • Single Projection
  • VHS/DVD Player
  • Audio
  • Wireless Microphone
  • Laptop Connections: VGA & HDMI
  • Extron Control System
Wimberly Hall 216 Floorplan

 

Wimberly Hall: Classroom 217

Room 217 is located on the second floor, south side, in Wimberly Hall and features the following:

  • 32 Dell Optiplex 990 with Intel Core i5 processors running at 3.30 GHz, 8GB of memory, a DVDRW drive and USB connections running Windows 7 Enterprise x64
  • 1 Dell Optiplex 990 (Teacher Podium) with an Intel Core i5 processor running at 3.10 GHz, 8GB of memory, a DVDRW drive and USB connections running Windows 7 Enterprise x64
  • 1 Black and White Printer


As well as the following instructional technology:

  • Installed PC
  • Document Camera
  • Single Projection
  • VHS/DVD Player
  • Audio
  • Wireless Microphone
  • Laptop Connections: VGA & HDMI
  • Extron Control System
Wimberly Hall 217 Floorplan

 

Wing Technology Center: Classroom 006

Room 006 is located in the basement, east side, in Wing Technology Center and features the following:

  • 39 Dell Optiplex 780s with Intel Core 2 Duo processors running at 3.16GHz, 4GB of memory, a DVD+/-RW Drive and USB connections running Windows 7 Enterprise x64
  • 1 Black and White Printer


As well as the following instructional technology:

  • Installed PC
  • Document Camera
  • Dual Projection
  • VHS/DVD Player
  • Audio
  • Wireless Microphone
  • Laptop Connections: VGA & HDMI
  • Extron Control System with Touch Screen Interface
WING Tech Center 006 Floorplan

 

Wing Technology Center: Classroom 007

Room 007 is located in the basement, east side, in Wing Technology Center and features the following:

  • 48 Dell Optiplex 990 with Intel Core i5 processors running at 3.10 GHz, 8GB of memory, a DVDRW drive and USB connections running Windows 7 Enterprise x64
  • 1 Dell Optiplex 990 (Teacher Podium) with an Intel Core i5 processor running at 3.10 GHz, 8GB of memory, a DVDRW drive and USB connections running Windows 7 Enterprise x64
  • 1 Black and White Printer


As well as the following instructional technology:

  • Installed PC
  • Document Camera
  • Dual Projection
  • VHS/DVD Player
  • Audio
  • Wireless Microphone
  • Laptop Connections: VGA & HDMI
  • Extron Control System with Touch Screen Interface
WING Tech Center 007 Floorplan

 

Wing Technology Center: Classroom 015

Room 15 is located centrally in the basement of Wing Technology Center and features the following:

  • 46 Dell Optiplex 780s with Core 2 Duo processors running at 3.16GHz, 4 GB of memory, a DVD+/-RW Drive and USB connections running Windows 7 Enterprise x64
  • 1 Black and White Printer


As well as the following instructional technology:

  • Installed PC
  • Document Camera
  • Dual Projection with Additional Flat Panel Monitor
  • VHS/DVD Player
  • Audio
  • Wireless Microphone
  • Laptop Connection: VGA & DVI
  • Extron Control System with Touch Panel Interface
WING Tech Center 015 Floorplan

 

Wing Technology Center: Classroom 017

Room 017 is located centrally in the basement, in Wing Technology Center and features the following:

  • 38 Dell Optiplex 990 with Intel Core i5 processors running at 3.30 GHz, 8GB of memory, a DVDRW drive and USB connections running Windows 7 Enterprise x64
  • 1 Dell Optiplex 990 (Teacher Podium) with an Intel Core i5 processor running at 3.10 GHz, 8GB of memory, a DVDRW drive and USB connections running Windows 7 Enterprise x64
  • 1 Black and White Printer


 As well as the following instructional technology:

  • Installed PC
  • Document Camera
  • Single Projection
  • VHS/DVD Player
  • Audio
  • Wireless Microphone
  • Laptop Connections: VGA & HDMI
  • Extron Control System
WING Tech Center 017 Floorplan

 

NOTE: A NetID account is required to log in to computers in ITS Labs and Classrooms.

Desire2Learn (D2L)

D2L is an online course management system for professors and students to use. Please note that you will only have access to your D2L if you are enrolled in a course and  the instructor of that course has activated the course in D2L (note that some instructors may not activate their courses). Once you are enrolled in a D2L course you can login to your account using your NetID here.

Email using EagleApps

EagleApps is the UWL system used for email, calendaring, document sharing, and more. EagleApps is powered by Google Apps for Education.

EagleApps services:

Helpful resources:

Want to know more? Learn Google Apps.

Email retention guidelines

Refer to the University of Wisconsin System Records Schedule, found here.

eWaste

ITS handles surplus of all UWL owned eWaste. This includes items such as:

  • Computers
  • Keyboards & mice
  • Monitors - ($30 fee per CRT monitors is assessed)
  • Printers 
  • CD/DVD players
  • TV's
  • Essentially any item that contains a circuit board and is not a heating or cooling device

Note: Non-eWaste (desks, cabinets, chairs, etc) should be submitted through the Campus Stores Non-eWaste surplus transaction form.

eWaste requests can be submitted by following below steps:

  1. Log into the ITS Self Service Site with your NetID and password.
  2. Choose the Request Type Technical Services > eWaste.
  3. Pay close attention to the instructions in the green instruction box then enter the eWaste into the Request Detail.
  4. Enter contact information.
  5. Select the Location and Room of the eWaste.
  6. Click the Save.
  7. The Eagle Help Desk automatically receives the request and will follow-up via the provided contact information 

Exam scoring

Exam Scoring (Multiple-Choice Scantron Tests) is done by the Eagle Help Desk in ITS. Drop-off and pickup of exams is done at 103 Wing. If a student is picking up exams, they should supply their student ID for identity verification. Exam turn-around is typically one business work day. All exams dropped off for scanning must have a supplied completed scanning request form, and an unblemished answer key.

Exam turn-around can be up to 48 hours, and potentially later, especially at high peak times during mid-terms and finals, or during holidays and semester breaks. ITS will do its very best to accommodate the most efficient, effective, and accurate scanning and data uploads to meet faculty and staff needs. 

 Scantron Exam Scoring Request Form 2016-17

Faculty portfolios using Digital Measures

Logo Digital Measures

Digital Measures is an electronic portfolio system for UWL faculty and instructional academic staff. It allows users to add professional information regarding their teaching, scholarship, and service while at UWL. Reports are generated from this information that are then used for retention, promotion, and tenure. Login to Digital Measures

Faculty website

Faculty/Staff websites

If you would like to have an educational or university related web presence on the UWL web site there are a few options available.

Google Sites

Google offers an easy to learn website creation environment that can integrate a number of google apps into a web site you design. The website URL will include a reference in the address to the UWL domain and would be similar to the following example where the "userID" is your university login. https://sites.google.com/a/uwlax.edu/NetID/. We have provided templates and instructions on how to create and access a new website using Google Sites.  Please see Eagle Help Desk FAQ 221

UWL Hosted Sites

ITS has created a web hosting environment for those that wish to design and host website pages created with Microsoft Expression Web 4, Adobe Dreamweaver or other web page design tools.  A basic understanding of web design tools may be required to work within this environment.  We have provided web page templates that can be used as a starting point for your web pages.  The path to websites created for the hosted web server would be websites.uwlax.edu/"Netid".

Help from the Eagle Help Desk

We are dedicated to serve you and your technology needs. Please stop by 103 Wing Technology Center (between Main Hall and Morris Hall) or contact us via one of the below options.

Eagle Help Desk hours

Fall and Spring Semester

Monday-Thursday 7:30am to 6:30pm
Friday 7:30am to 4:30pm

Winter Intersession (J-Term), Summer, and between sessions

Monday-Friday 7:30am to 4:30pm

Holidays and Weekends

Closed

Individual file storage

ITS provides a number of ways for faculty, staff, and students to store files and data.  

 

Network storage

  • U drive - Storage space available to all faculty, staff, and students from UWL computers.  Faculty and staff have 15 Gigabytes of available storage.  Students are allocated 200 Megabytes.  The U drive is available after logging into any UWL office, lab, or classroom computer. 
  • N drive - Departmental file storage space available to faculty and staff.  It is available when logging into office computers.
  • O drive - Also referred to as the OLF Cabinet, this is file storage that can be requested from ITS and made available to groups of faculty, staff, or students.  For more information contact the Eagle Help Desk.
  • All network storage is backed up by ITS nightly.
  • All network storage is available off campus through Virtual Desktops and through VPN.

EagleApps

  • Google Drive, available through EagleApps, provides up to 30 Gigabytes of file storage to faculty, staff, and students.
  • Allows faculty, staff, and students to share data freely with each other and the world.
  • Tracks changes and provides version control to documents, spreadsheets, etc.
  • Available anywhere at drive.uwlax.edu.

NetID

What is a NetID?

UWL NetID is a username to log into most UWL technology services.  This can include:

  • Campus Wireless Network & Network Authentication
  • Desire2Learn (D2L)
  • ITS Computer Labs and Pay-for-Print
  • Qualtrics
  • WINGS
  • Classroom Technology Podiums
  • Library Services (Online Databases like Ebscohost and ProQuest)
  • And more...

A NetID is not the same as email address. Although username is the same for both systems, they can store passwords (and password expiration) separately. Visit the password reset utility for password-related issues.

Changing a password

Please note: While EagleApps (email) and NetID accounts are different, both passwords can be changed at once by using the password reset utility.

When changing a password, please be sure to follow the Strong Password guidelines listed on that site. 

Password reset and management

While EagleApps (email) and NetID accounts are different, both passwords can be changed at once by using the tools on the password management web page.

When changing a password, please be sure to follow the Strong Password guidelines listed on that site.

Purchasing hardware and/or software - department

Order here: Campus Technology Purchasing page

Hardware

Before placing a purchase request review UWL's computer lifecycle management process(PDF). All campus technology hardware purchases should be made through the Campus Technology Purchasing page. By using this site you ensure your hardware is supported by ITS.

VoIP Phones and Headsets

Departments are responsible for purchasing new VoIP phones and accessories. Get information about purchasing VoIP phones, conference phones, and headsets. All campus VoIP Phone and Headset purchases should be made through the Campus Technology Purchasing page.

Software

All UWL owned computers are entitled to the following software (available for Macs andPCs)

  • Microsoft Windows 7 Enterprise x64 (Installed by ITS)
  • Microsoft Web Expression 4
  • Microsoft Office 2013 (or 2011 for Mac)
  • Microsoft Office Project 2013
  • Microsoft Office Visio 2013
  • IBM SPSS (statistical analysis) UW-La Crosse Statistical Consulting Center

Departments can purchase other software developed by Adobe, Autodesk, IBM SPSS, Microsoft, Nuance and more at reduced prices from the Wisconsin Integrated Software Catalog (WISC) at www.wisc.edu/wisc.

Questions about WISC and the reduced cost licensing program? Please contact the DoIT help desk at the University of Wisconsin-Madison at 608.264.4357

Purchasing hardware and/or software - personal

Hardware

If making personal purchases from Dell, refer to Member ID:  US126349796

If making a personal purchase from Apple,  please visit www.apple.com/education. There is not an ID# required.  Apple will verify employment.

Software

Personal Sales

For UWL owned computers, see UWL Departments. Otherwise; visit Wisconsin Integrated Software Catalog (WISC) at www.wisc.edu/wisc then choose Faculty/Staff (Personal Sales). Pay attention to the guidelines given on the site regarding eligibility and proper use.

Work at home

For UWL owned computers, see UWL Departments. Otherwise; visit Wisconsin Integrated Software Catalog (WISC) at www.wisc.edu/wisc then choose Faculty/Staff (WAH). Pay attention to the guidelines given on the site regarding eligibility and proper use

Questions about WISC and the reduced cost licensing program? Please contact the DoIT help desk at the University of Wisconsin-Madison at 608.264.4357.

Remote access

ITS provides access to the UWL network through a Virtual Private Network, or VPN.  Through VPN faculty, staff, and students can access resources that are not publicly available over the internet (i.e. only available from on campus).

  • Over the internet - Faculty, staff, and students can log in at vpn.uwlax.edu with their NetID username and password to access campus resources, like network storage.
  • From UWL computers - All campus laptops are deployed with a VPN client (Cisco AnyConnect) that faculty and staff members can use.  Logging into the VPN client allows access to campus resources, like network storage.

SEI

PURPOSE & USE: Student evaluations of instruction generally serve two purposes:  1) to help improve instruction and 2) for personnel decisions (i.e., merit, retention, tenure, post-tenure review, and promotion). 

MEASURE: UWL uses a campus-wide SEI instrument composed of six common items that the students rate with a Likert-type scale of 1 = Strongly Disagree to 5 = Strongly Agree.

  1. I was looking forward to taking this course. 

This item measures a student’s interest in taking the course and is reported separately from an aggregate of the other items.
  2. The instructor was helpful to students.

  3. The instructor was well prepared.
  4. The instructor communicated the subject matter clearly.
  5. I learned a great deal from this instructor.
  6. Overall, this instructor was excellent.



These 5 items are aggregated to produce a single item “composite” or “core” score that is reported.

 

ELECTRONIC SEIsFall 2016 - all SEIs will need to be collected electronically. Electronic administration will be the only method to obtain "official" student ratings of courses/instructors used for personnel decisions. The decision is due to budget constraints associated with staffing and equipment in IT. This decision was made in conjunction with the Faculty Senate Executive Committee (SEC).]  Summer 2016 - any department who used electronic SEIs in Spring 2016 and chooses to evaluate courses this summer may do so electronically.

RESPONSE RATES:  In Spring 2016, the response rate was an excellent 77%. The software allows students to use their smart phones, and, therefore, in-class administration can be obtained for the vast majority of students/courses. In class administration of SEIs raises response rates and is highly encouraged. 

SEI POLICY:  The current SEI policy approved by Faculty Senate is being updated summer 2016 (SEC in conjunction with IT and the Provost) to reflect current practice and will be vetted by Senate in early Fall. Only minor modifications and clarifications are expected.  The policy will reflect online administration of SEIs but not a specific vendor in order to be relevant as long as possible and will be linked here.  No changes to the role of SEIs in promotion, retention, tenure, and IAS review are planned.

PAPER TO ELECTRONIC COMPARISONS: National research (and UWL pilot data) both suggest that when the same students respond to both formats online and paper formats OR different students respond to both formats, no meaningful differences are found.  

SMARTEVAL DOCUMENTATION: Complete documentation is under development.  Current documentation has been developed by the talents of Sheri Craig, Mary Grattan, and Krista Shulka (ADAs from Psych, Econ, and Theatre).

 SmartEval Basics  (Log in/Email Notification Link/Change Your Password/Abbreviations/See Questions Sets/Assign Questions to Classes/Delete a Class/Add a Class/Find a Class Number/Assign a Cross-listed Class/Exceptions Cross-listed Class) 
 Reports from SmartEval  - individual and department summary data used to report to instructors and in TAIs (For TAIs: IAS and Faculty summary data are reported separately)

QUESTIONS? Policy questions should be directed to the Provost's Office provost@uwlax.edu. Technological questions should be directed to IT helpdesk@uwlax.edu.

 

ePortfolio

The ePortfolio component of D2L allows students and staff to create ePortfolio presentations. These presentations may be submitted to a D2L course dropbox, shared with others on campus, and shared with others outside the university. The ePortfolio presentation is linked to each student, however a course may assign an ePortfolio component and have the entire presentation submitted to a dropbox. The dropbox gives faculty a snap shot of the ePortfolio presentation.  

What is an ePortfolio?

An ePortfolio is an electronic collection of artifacts that shows learning over time. Within an ePortfolio you will find artifacts or evidence that may include writing samples, photos, videos, observations, lessons, artwork and more. You will also find reflections or narratives, which are a key component telling why the artifact was chosen and what was learned from the process.

There are three types of ePortfolios: Competency, Learning, and Showcase. Each ePortfolio is based on extrinsic and intrinsic motivation. On our campus we find many ePortfolios are a combination of the three, using what we call a hybrid ePortfolio. Before deciding the type of ePortfolio to make, determine the purpose, the audience, and the evidence you need. It is important to have clear expectations and allow time for the ePortfolio to develop.

The Competency ePortfolio demonstrates achievement of set criteria, is a systematic collection of student work, and evaluates student progress toward a goal. This type of ePortfolio is also called assessment or summative. The School of Education at UWL uses the Competency ePortfolio to show student understanding of the 10 Wisconsin Teaching Standards.

The Learning ePortfolio is generally a work in progress, focuses on the ePortfolio as a process, and includes self-assessment and reflection. The emphasis is on reflection. The Learning ePortfolio is also called a reflection, developmental, formative, or working ePortfolio.

The Showcase ePortfolio demonstrates exemplary work and skill, illustrates experience and achievements, and focuses on the ePortfolio as a product. The Showcase ePortfolio is also called a capstone, professional presentation, career, or employment ePortfolio. Several majors at UWL create Showcase ePortfolios, for example Political Science and Women, Gender, and Sexuality Studies.

The Hybrid ePortfolio is a combination of all three. This type is the most popular type and is used by Community Health Education as well as several other majors.

How to begin

The ePortfolio component of D2L allows students and staff to create ePortfolio presentations. These presentations may be submitted to a D2L course dropbox, shared with others on campus, and shared with others outside the university. The ePortfolio presentation is linked to each student, however a course may assign an ePortfolio component and have the entire presentation submitted to a dropbox. The dropbox gives faculty a snap shot of the ePortfolio presentation. To start your ePortfolio presentation, connect to D2L and on your home screen you will notice a link to ePortfolio on the top of the screen. Click on ePortfolio to bring you to your ePortfolio space. Click on "My Items" to see your portfolio space, which includes your presentations, artifacts, and reflections.

If you are a ART, CHE, POL, SAA, SoE, SPY, or online SAA student you should see a presentation in your items. This presentation is already started for each of you and includes the shell of the ePortfolio presentation. All you need to do is start adding your specific information. If you do not have a presentation, please contact the Eagle Help Desk, 608.785.8799 or complete a help ticket. Templates provide clearer directions and expectations to students and work well for competency ePortfolios and for online cohorts.

Complete instructions can be found here.

Do not use the "quicklinks", use "insert stuff" instead. Quicklinks are only for external web links and insert stuff is for linking to any items within your ePortfolio space such as images and artifacts. Insert stuff is the button right next to the quicklink. In the image below the quicklink has been crossed off. 

eP D2l advanced text box

 

Working with artifacts and textboxes

To add content into your presentation, you can add a text box, reflection, artifact, or a combination of all. There are three main ways to link to your artifacts: 1. Insert a text box with Add Component and create a link using insert stuff to link to the artifact, 2. Insert an artifact using the Add Component or 3. create a reflection and use insert stuff to link to an artifact. The difference between a reflection and a text box, a reflection is created within my items and a text box is created within a presentation. A reflection also includes a date stamp on the top. If inserting photos as artifact it is recommended to use either a text box or reflection and insert the image using Insert Stuff, which allows you to choose the size of the image. Before you can begin to add content, you need to have artifacts uploaded into your ePortfolio space. Note: School of Education students already have a standards table created. Just edit this text box and add your artifacts using insert stuff. Community Health students should also edit the Areas of Responsibility table and add artifacts using insert stuff.

What is the difference between a Reflection and a Text box? A reflection is actual a text box that can be used by more than one presentation and is created within D2L; and will have a date stamp on the top of the page with the date the reflection was last modified. A text box is a component you can add on any page to allow you to type text, add pictures, and add hyperlinks.

Complete instructions can be found here.

Submitting to dropbox

All ePortfolios at UWL are private, and the best way to share the information with instructors, is for the instructor to create a dropbox. The student would submit the presentation to the dropbox, which would include all supporting files. Only the presentation is submitted.

Complete instructions can be found here.

Sharing

Remember most classes have a student submit an ePortfolio to the dropbox. However, a student may choose to share it with other. Once shared the student can send an email to the person they want to view the presentation. Make sure you do NOT post this link on your resume, but use myDesire2Learn for an external career/employment ePortfolio.

myDesire2Learn

MyD2L is a hosted ePortfolio service provided by D2L for students who are graduating and would like to retain and continue to use their ePortfolio after graduation. You can copy your ePortfolio information to myD2L and continue to collect artifacts, create presentations, and share evidence of achievement with others. This service is offered free by D2L, watch for an email when you near graduation about this service or contact the Eagle Help Desk, 608.785.8774 or complete a help ticket. Complete instructions can be found here.

Student Academic Web Pages/Projects

The Student Academic Web Server (SAWS) is a web server hosted at UWL for academic projects and or assignments. If you would like to have your students create a web page, please contact the Eagle Help Desk for details. Account can be created for your students, workshops are offered to teach them how to use Expression Web, and Q & A sessions are offered M-W evenings throughout the semester. The biology department students in Organismal Biology (BIO203) have been creating websites since 2001.

Surveys using Qualtrics

UWL has partnered with Qualtrics to provide web based survey software to faculty, staff, and students.

All faculty and staff members have access to the system.  Students need to be granted access by a faculty or staff member.  See the FAQ linked below for more information on student accounts.

Technology events

Information Technology Services hosts a number of events and workshops throughout the year. These include the following:


 

Technology Tomorrow, Today

"Technology Tomorrow, Today" is a daylong event that showcases some of the exciting newer and future technologies that may become common place. This event is an opportunity to view some of the products major vendors have to offer and attend informational presentations.

Event details

Hands-On Technology (HOT)

HOT LogoHands-On Technology, or "HOT," is a one- or two-day set of hands-on workshops that focus on hands-on application and learning of technologies on campus. HOT is typically conducted in late May. xyz

Schedule and details

TECH 4 U

Tech 4 U LogoTECH 4 U is a one day event with eight unique instructional tracks offered for Administrative Support Staff to empower and increase productivity. Each seminar is 55-minutes long with hands on learning opportunities.

2014 Tech 4 U event schedule

Tech in 20

Tech in 20 logoTech in 20 is a day-long set of concurrent 20-minute sessions that focus on new technologies or updates to technologies on campus. Tech in 20 is typically conducted in the Fall of the school year.

Passport to Technology

Passport9LogoSMPassport to Technology is a day-long set of workshops that showcase how faculty and staff incorporate various technologies in their instruction. This event is conducted annually, typically in January or February for nearly 10 years. 

Passport_to_technology_9

Faculty Technology Institute

Faculty InstituteThe Faculty Technology Institute provides one day of hands-on learning to new faculty or existing faculty that would like to learn a few of the supported learning technologies at UW-La Crosse and how to integrate those technologies into their teaching. 

2015 Faculty Technology Institute Schedule

Tech Tuesdays

Tech Tuesday LogoTech Tuesdays are two hours of "open" time where faculty and staff may consult with a learning technology staff member. Tech Tuesdays occur from 11 am to 1pm each Tuesday during the Fall and Spring semesters. Look for announcements regarding Tech Tuesdays. Some Tuesdays target a specific technology or need, such as D2L, iPads, or SEIs.

Learning technology consulting and workshops

The learning technology team provides workshops throughout the year. See the calendar at the bottom of this page.

Desire2Learn workshops

D2L LogoWorkshops on Desire2Learn are typically offered in January and August. Click here to view the current schedule

« Event Resources »

Below is a listing of resources from the Technology Event seminars.

Media Design Resources

Recording and Editing Audio


Video 101

ask about academic discounts if purchasing equipment


Media Planning and Development


Technology instruction, consulting, and customized workshops

ITS assists both academic and administrative areas in the effective integration of technology in teaching and learning, research, business, public service, and initiatives to support the University mission. Technology events are offered throughout the year, however, consulting occurs daily. ITS offers technology events, workshops, in-class instructions for students, and individualized instruction for departments, programs, or individuals. We are also willing to meet with departments to customize instructional sessions. 

We strive to provide the following services: 

  • assistance in enhancing student learning and achievement
  • help faculty integrate effective technology into their courses
  • aid staff to use technology to improve their productivity, effectiveness, and communication
  • suggest strategies and methodologies to improve teaching, learning, and business practices
  • explore technological solutions for teaching, learning, and productivity
  • develop and implement campus technology events, workshops, and sessions that focus on the use of technology

Telecom

New VoIP Phone System

Click here to go to the VoIP website with updates, news, and VoIP user guides.


CenturyLink Centrex Phone System

Dialing Instructions

  • Campus Calls: 5 digit dial - example, 8002.
  • Local Calls: Use 8 to get the outside line then the number with no area code.  Example, 8-7xx-xxxx.
  • Long distance: 3+area code+number.
  • Toll free number: Dial 8+1+8xx+111+1111.
  • International Calls: Dial 3+011+country code+number. Rates vary greatly and can be costly.
  • If you are unsure of a prefix, please call it as a local number first.   The 3 code for long distance will trigger the long distance system, no matter if it's a local call or long distance, costing an additional expense.

Please reference the below listing of local prefixes :

  • 304, 317, 385, 386, 392, 397, 406, 498, 519, 732, 738, 769, 775, 779, 780, 781, 782, 783, 784, 785, 787, 788, 789, 790, 791, 792, 793, 796, 797, 799
  • West Salem - 786
  • Holmen - 526
  • Stoddard - 457
  • Coon Valley - 452
  • Chaseburg - 483
  • La Crescent – 895

Calling Features

3-Way Calling 

While in a two-way conversation, press FLASH, dial the third number, press FLASH again, and all three will be connected. 

Call Pick-up 

To answer an unattended phone within your group, lift handset and dial 113. 

Call Forwarding 

For university phones that are programmed to forward calls to another station: to set the call forwarding, pick up the handset to your phone to get dial tone. Dial the access code of 172 and then the number you wish to forward your line to using campus dial instructions for 5 digit dial, external calls and long distance.  Do not hesitate in between numbers. You will need to let the other end answer otherwise the call forward won't go through. To deactivate this feature pick up the handset and dial 173. 

Call Transferring 

This allows you to transfer a call to another person. Most times it will be an on campus number so you simply press flash, dial the number (5 digit dial if on campus), and flash again then you hang up. Some people don't like the blind transfer, so you can announce the call before sending it through. When you press flash for the 1st time, it puts the caller on hold.  When you dial the extension to send the call to then it's just you and that person. At this time, you can talk to the other end, and let them know about the call. When you press flash the 2nd time, it makes a 3 way call between you, the caller, and who they want to transfer to. Once you hang up, then they are on the call together.

Voice Mail

The voice mail system for UW La Crosse is an Octel based system through CenturyLink. Most university phones have a mailbox on them, whether it is a new mailbox or one from a previous employee. If you want voice mail on your line, a request can be made through the Eagle Help Desk. If you are unsure of voice mail on your line, you may contact Telephone Services. 

Voice mail access number: 608.782.4466 or on campus dialing 8.782.4466 

New Mailboxes: 

  • Dial the access number. The initial temporary password will be 2368879 (CENTURY) 
  • The first time you log into your mailbox, the system will play a tutorial. This will prompt you through changing your passcode, recording your name and your personal greeting. 
  • You will need to go through the entire tutorial. If you hang up before the tutorial is complete, none of your changes will be saved. 
  • Your mailbox will need to be set up before it will start taking messages. 

Recycled Mailboxes: 

If you are using a mailbox from a previous employee, you will need to change the password, recorded name, and greetings by using the menu. 

  • Dial the access number. Use the password given to you by the previous user or the Department Office Associate. If you do not have this password, a reset can be done by submitting a ticket to the Eagle Help Desk. 
  • Once the password is reset and you are at the main menu: 
    • To change the password, press 4 2 1 
    • To change the recorded name, press 4 3 3 
    • To change your greetings, press 4 3 1 
      • 1 – Busy Greeting – will come on with you are on your phone. 1 for standard greeting using your recorded name or 2 to record a personal greeting. 
      • 2 – No Answer Greeting – will pick up when your line does not ring busy. 1 for standard greeting using your recorded name or 2 to record a personal greeting.

New Service/Change of Service

For service requests, please contact the Eagle Help Desk or submit a help ticket.

Need Help?

If you are in need of telephony assistance please try:

MyMedia-Video Creation And Sharing

Virtual desktop

What is the virtual desktop?

It's a new service offered by UWL Information Technology Services that allows campus faculty, students and staff to use their Windows, Macintosh, Apple iOS or Android devices to connect to and use a Windows computer desktop similar to those in the ITS Computer Classrooms and Labs. To use the virtual desktop, you only need to load a small software client on your device and have a fast Internet connection (cable, DSL or campus). This service is available on and off-campus, 24/7.

We need your feedback! Please fill out the online evaluation survey.

Once you have tried the virtual desktop, please complete the online feedback form (http://goo.gl/vnw31U). We'll use the information we gather to make it even better. And thanks for your help!

Who do I contact with virtual desktop questions or problems?

You can call or email the Eagle Help Desk with support questions, 608.785.8774 orhelpdesk@uwlax.edu.

IMPORTANT: Before You Get Started

The virtual desktop is non-persistent meaning that when you log off, anything that you have saved to the desktop or the C: drive is lost. You must save all of your work done using the virtual desktop to either your U Drive, Google Drive or a USB Flash Drive. Do not save files to the virtual desktop itself. Save regularly and save often.

If you are accidentally disconnected during a virtual desktop session, you can reconnect within 5 minutes and have your same virtual desktop session.

How do I get started?

  1. Go to https://virtual.uwlax.edu using your favorite Web browser.
  2. Depending on the device you are using you will be directed to download the VMware Horizon View Client software.
    1. Windows.......... Web page listing download options
    2. Macintosh.........Web page listing download options
    3. Apple iOS (iPad, iPhone, iTouch)......... iOS App Store
    4. Android smartphone or tablet.............Google Play
  3. Install the VMware Horizon View Client software or app.
  4. Add virtual.uwlax.edu as the default connection server.
  5. Finalize the Client software installation.
  6. Log into the virtual desktop by launching the VMware Horizon View Client software or app on your device.
  7. Sign in using your NetID and password.
  8. Connect to the General Desktop and begin using it.
  9. REMEMBER: The virtual desktop is non-persistent meaning that when you log off, anything that you saved to the desktop is lost.
    You must save all of your work to either your U Drive, Google Drive or a USB Flash Drive.

WINGS

  • Enrolled students can access WINGS (wings.uwlax.edu)  using their NetID username and password.
  • You will need to access WINGS for many reasons including registering for classes and paying tuition.
  • You can access a mobile version of WINGS on UWL Mobile (www.uwlax.edu/mobile).

Wireless Internet on campus

Wireless network options:

Guests (UWLOpen)

UWLOpen grants internet access to anyone on campus. After connecting to UWLOpen you will need to open a web browser and accept the agreement before continuing to the internet.

Students, faculty, & staff (UWLSecure/EagleNet)

The preferred network for students, faculty, and staff with a UWL NetID.

  • UWLSecure is faster than UWLOpen.
  • UWLSecure encrypts all network traffic to provide a safer network experience. 
  • UWLSecure provides a persistent connection to the internet and does not require you to accept an agreement each time it is used.

To use UWLSecure:

  1. Select UWLSecure from the list of available wireless networks 
  2. Open a web browser and try to visit any website 
  3. When prompted, login with your UWL NetID 
  4. Follow the on-screen instructions to run the tool that configures your connection

After you have connected through UWLSecure you will be moved to a network named EAGLENET. This is normal and expected. If your connection is not automatically moved please select EAGLENET manually. This will provide you with the best wireless service on campus. 
For detailed instructions of each device please follow the links below: 

UWL mobile

Access UWL Mobile.