University of Wisconsin-La Crosse | uwlax.edu

Information Technology Services

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New student technology guide

Prior to orientation

Activate NetID account

What is a NetID?

UWL NetID is a username to log into most UWL technology services.  This can include:

  • Campus Wireless Network & Network Authentication
  • Desire2Learn (D2L)
  • ITS Computer Labs and Pay-for-Print
  • Qualtrics
  • WINGS
  • Classroom Technology Podiums
  • Library Services (Online Databases like Ebscohost and ProQuest)
  • And more...

A NetID is not the same as Email Address.  Although username is the same for both systems, they can store passwords (and password expiration) separately.  Visit the password reset utility for password-related issues.

Changing a password

Please note: While EagleApps (email) and NetID accounts are different, both passwords can be changed at once by using the password reset utility.

When changing a password, please be sure to follow the Strong Password guidelines listed on that site. 

In order to activate your NetID Account, please visit the Activate NetID Account, and type yes to start activating your account. Default username and password information can be found here

The Password Management Page also allows students to reset their NetID password, unlock their NetID account, and recover their password.

Password reset and management

While EagleApps (email) and NetID accounts are different, both passwords can be changed at once by using the tools on the password management web page.

When changing a password, please be sure to follow the Strong Password guidelines listed on that site.

WINGS

  • Enrolled students can access WINGS (wings.uwlax.edu)  using their NetID username and password.
  • You will need to access WINGS for many reasons including registering for classes and paying tuition.
  • You can access a mobile version of WINGS on UWL Mobile (www.uwlax.edu/mobile).

Before move-in

Cable TV in residence halls

In Reuter coaxial cables are provided to each room, but in all of the halls you can buy coaxial cables at the front desk. These cables can hook your TV into the wall of your room to provide cable TV. After hooking up the cable, go into the options on your TV and set it to analog mode, then have your TV scan for channels and when the operation completes you should have all of the channels provided to you. 

For a list of the channels available to you: CenturyLinkCableChannelListing.png

If you have any questions about the cable services at UWL, please contact our office at housing@uwlax.edu

Computer hardware recommendations

Hardware

If making personal purchases from Dell, refer to Member ID:  US126349796

Windows Laptop Recommendations

  • Windows 8
  • 3.x GHz i5 Processor or greater
  • 320 GB Hard Drive
  • 8 GB RAM or greater
  • 512MB ATI Radeon or nVidia GeForce
If making a personal purchase from Apple,  please visit www.apple.com/education.
There is not an ID# required.  Apple will verify enrollment.
 

Mac Laptop Recommendations

  • Apple 13 inch MacBook Pro or greater
  • OS X 10.9(Mavericks)
  • 2.4 GHz Intel i5 Processor or greater
  • 500 GB Hard Drive
  • 8 GB RAM

If you choose to bring a printer to campus, please keep all wireless printing settings off. Printer wireless signals can interfere with WIFI access for other students. Printing services can also be found on campus by utilizing Pay-For-Print in residence halls, Murphy library, and various campus labs.

Software purchases (academic pricing)

Software

Full-time students can purchase software developed by Adobe, Autodesk, IBM SPSS, Microsoft, Nuance and more at reduced prices from the Wisconsin Integrated Software Catalog (WISC) at www.wisc.edu/wisc.

Questions about WISC and the reduced cost licensing program? Please contact the DoIT help desk at the University of Wisconsin-Madison at 608.264.4357.

Microsoft Office 365 Pro Plus for Students

In late 2013, Microsoft announced that universities with existing Microsoft Office licenses for faculty and staff would also be allowed to provide students use of Microsoft Office products. The new service is called Microsoft Office 365 ProPlus for Students and allows students to download, install, and use Microsoft Office at no cost. To take advantage of this new service follow these steps:

  1. Visit portal.microsoftonline.com and enter your UWL email address where prompted (ex: doe.john@uwlax.edu). Please note you will then be redirected to UWL's login screen.
  2. When prompted enter your UWL NetID password. Your email address will already be in the username box and should be left there. If you have forgotten or need to reset your NetID password visit https://secure.uwlax.edu/password/.
  3. Follow the onscreen instructions to download and install the software for your device.
  4. When launching the software for the first time you will be asked to log in to activate Microsoft Office. Use your full UWL email address and NetID password to activate Office.

Some information to be aware of when using Microsoft Office 365 ProPlus for Students.

  • Students will be able to download and install Microsoft Office 365 ProPlus for Students on up to five personal devices.
  • The software is available for Windows, Mac, iOS, Android, and other mobile operating systems.
  • The features of Office 365 ProPlus for Students mirror the same Microsoft Office currently available on campus.
  • Devices must check-in with Microsoft at least once every 30 days to retain their activation for Office.
  • Students will lose access to the free software once they discontinue enrollment at UWL. They may purchase a subscription to Microsoft Office if they would like to continue to have access to the software after leaving UWL.

Move-in weekend

Gaming consoles in residence halls

The University of Wisconsin-La Crosse does not encourage students to use the campus network connection in order to play video games or take advantage of other network functions currently available through gaming consoles, but we do understand that many students now own and use their gaming consoles in their daily lives.  We do not support any issues you may encounter while playing video games or using gaming consoles for any reason in the residence halls.  Also, we do not guarantee the network connection speed or quality gaming consoles receive in the residence halls , especially during academic hours.  The campus network and internet connection received in the residence halls to be used first and foremost for the completion of academic related work and research.  That being said, below you will find information regarding connecting some of the most popular gaming consoles to the campus network. 

Currently Supported Devices

  • Microsoft Xbox
  • Microsoft Xbox 360
  • Nintendo Gamecube
  • Nintendo Wii
  • Sony Playstation 2 (PS2)
  • Sony Playstation 3 (PS3)

Although all recent gaming consoles come with the capability of being connected to a wireless network, no current gaming consoles support the authentication procedure used on our campus network. Keep in mind, you are forbidden to use a router or access point in the residence halls (wired or wireless).  Violation of this rule will result in the device being confiscated by Information Technology Services or Residence Life Information Services

Maintaining a healthy computer

ITS encourages safe, virus free, computing.  Without an antivirus software your computer can become severely infected. These infections can install programs, steal information, slow down, and limit your access to the internet and other aspects of your computer. ITS recommends that all computers have an anitvirus installed before using the campus network.  Please note, no antivirus software is fool-proof, even with antivirus software it is still possible for your computer to become infected.

Antivirus

  • Faculty and staff have access to download Symantec Endpoint Protection on campus computers (available for Macs and PCs)
    • New computers are deployed to faculty and staff with Symantec Endpoint Protection already installed and configured
    • Symantec Endpoint Protection can only be installed on campus computers from the campus network
  • UWL does not provide antivirus software for students or non-campus.  However, there are options available:

    • Microsoft Security Essentials (Windows, pre-loaded on Windows 8)
    • Avast! Free (Windows)
    • Avira Free Antivirus (Windows)
    • AVG Free (Mac and Windows)
    • ClamXav (Mac, also available on the Mac App Store)
    • Antivirus software can also be purchased from retail stores
    • Note: It is not safe to install two antivirus programs on your computer at the same time. This can interfere with all functions of your computer

Virus, spyware, and malware detection and removal tools

Wireless Internet on campus

Wireless network options:

Guests (UWLOpen)

UWLOpen grants internet access to anyone on campus. After connecting to UWLOpen you will need to open a web browser and accept the agreement before continuing to the internet.

Students, faculty, & staff (UWLSecure/EagleNet)

The preferred network for students, faculty, and staff with a UWL NetID.

  • UWLSecure is faster than UWLOpen.
  • UWLSecure encrypts all network traffic to provide a safer network experience. 
  • UWLSecure provides a persistent connection to the internet and does not require you to accept an agreement each time it is used.

To use UWLSecure:

  1. Select UWLSecure from the list of available wireless networks 
  2. Open a web browser and try to visit any website 
  3. When prompted, login with your UWL NetID 
  4. Follow the on-screen instructions to run the tool that configures your connection

After you have connected through UWLSecure you will be moved to a network named EAGLENET. This is normal and expected. If your connection is not automatically moved please select EAGLENET manually. This will provide you with the best wireless service on campus. 
For detailed instructions of each device please follow the links below: 

After move-in

Computer classrooms and labs

Distance learning and computer classrooms can be reserved by Faculty and Staff through separate classroom reservation procedures:

Detailed information about the computer classrooms and labs available at UWL can be found below:

Murphy Library: Reference Area Lab

Murphy Library reference area lab is located just inside the library on the first floor and contains:

  • 44 Dell Optiplex 990s with Intel Core i5 processors running at 3.30 GHz, 8GB of memory, a DVDRW drive and USB connections running Windows 7 Enterprise x64
  • 2 Apple iMacs
  • 2 Canon LIDE-200 Series scanners connected to PC's
  • 2 black and white printers

 Murphy Library Lab Floorplan

Wimberly Hall: Classroom 216

Room 216 is located on the second floor, south side, in Wimberly Hall and features the following:

  • 38 Dell Optiplex 990 with Intel Core i5 processors running at 3.30 GHz, 8GB of memory, a DVDRW drive and USB connections running Windows 7 Enterprise x64
  • 1 Dell Optiplex 990 (Teacher Podium) with an Intel Core i5 processor running at 3.10 GHz, 8GB of memory, a DVDRW drive and USB connections running Windows 7 Enterprise x64
  • 1 Black and White Printer


As well as the following instructional technology:

  • Installed PC
  • Document Camera
  • Single Projection
  • VHS/DVD Player
  • Audio
  • Wireless Microphone
  • Laptop Connections: VGA & HDMI
  • Extron Control System
Wimberly Hall 216 Floorplan

 

Wimberly Hall: Classroom 217

Room 217 is located on the second floor, south side, in Wimberly Hall and features the following:

  • 32 Dell Optiplex 990 with Intel Core i5 processors running at 3.30 GHz, 8GB of memory, a DVDRW drive and USB connections running Windows 7 Enterprise x64
  • 1 Dell Optiplex 990 (Teacher Podium) with an Intel Core i5 processor running at 3.10 GHz, 8GB of memory, a DVDRW drive and USB connections running Windows 7 Enterprise x64
  • 1 Black and White Printer


As well as the following instructional technology:

  • Installed PC
  • Document Camera
  • Single Projection
  • VHS/DVD Player
  • Audio
  • Wireless Microphone
  • Laptop Connections: VGA & HDMI
  • Extron Control System
Wimberly Hall 217 Floorplan

 

Wing Technology Center: Classroom 006

Room 006 is located in the basement, east side, in Wing Technology Center and features the following:

  • 39 Dell Optiplex 780s with Intel Core 2 Duo processors running at 3.16GHz, 4GB of memory, a DVD+/-RW Drive and USB connections running Windows 7 Enterprise x64
  • 1 Black and White Printer


As well as the following instructional technology:

  • Installed PC
  • Document Camera
  • Dual Projection
  • VHS/DVD Player
  • Audio
  • Wireless Microphone
  • Laptop Connections: VGA & HDMI
  • Extron Control System with Touch Screen Interface
WING Tech Center 006 Floorplan

 

Wing Technology Center: Classroom 007

Room 007 is located in the basement, east side, in Wing Technology Center and features the following:

  • 48 Dell Optiplex 990 with Intel Core i5 processors running at 3.10 GHz, 8GB of memory, a DVDRW drive and USB connections running Windows 7 Enterprise x64
  • 1 Dell Optiplex 990 (Teacher Podium) with an Intel Core i5 processor running at 3.10 GHz, 8GB of memory, a DVDRW drive and USB connections running Windows 7 Enterprise x64
  • 1 Black and White Printer


As well as the following instructional technology:

  • Installed PC
  • Document Camera
  • Dual Projection
  • VHS/DVD Player
  • Audio
  • Wireless Microphone
  • Laptop Connections: VGA & HDMI
  • Extron Control System with Touch Screen Interface
WING Tech Center 007 Floorplan

 

Wing Technology Center: Classroom 015

Room 15 is located centrally in the basement of Wing Technology Center and features the following:

  • 46 Dell Optiplex 780s with Core 2 Duo processors running at 3.16GHz, 4 GB of memory, a DVD+/-RW Drive and USB connections running Windows 7 Enterprise x64
  • 1 Black and White Printer


As well as the following instructional technology:

  • Installed PC
  • Document Camera
  • Dual Projection with Additional Flat Panel Monitor
  • VHS/DVD Player
  • Audio
  • Wireless Microphone
  • Laptop Connection: VGA & DVI
  • Extron Control System with Touch Panel Interface
WING Tech Center 015 Floorplan

 

Wing Technology Center: Classroom 017

Room 017 is located centrally in the basement, in Wing Technology Center and features the following:

  • 38 Dell Optiplex 990 with Intel Core i5 processors running at 3.30 GHz, 8GB of memory, a DVDRW drive and USB connections running Windows 7 Enterprise x64
  • 1 Dell Optiplex 990 (Teacher Podium) with an Intel Core i5 processor running at 3.10 GHz, 8GB of memory, a DVDRW drive and USB connections running Windows 7 Enterprise x64
  • 1 Black and White Printer


 As well as the following instructional technology:

  • Installed PC
  • Document Camera
  • Single Projection
  • VHS/DVD Player
  • Audio
  • Wireless Microphone
  • Laptop Connections: VGA & HDMI
  • Extron Control System
WING Tech Center 017 Floorplan

 

NOTE: A NetID account is required to log in to computers in ITS Labs and Classrooms.

Desire2Learn (D2L)

D2L is an online course management system for professors and students to use. Please note that you will only have access to your D2L if you are enrolled in a course and  the instructor of that course has activated the course in D2L (note that some instructors may not activate their courses). Once you are enrolled in a D2L course you can login to your account using your NetID here.

Eagle help desk

We are dedicated to serve you and your technology needs. Please stop by 103 Wing Technology Center (between Main Hall and Morris Hall) or contact us via one of the below options.

Eagle Help Desk hours

Fall and Spring Semester

Monday-Thursday 7:30am to 6:30pm
Friday 7:30am to 4:30pm

Winter Intersession (J-Term), Summer, and between sessions

Monday-Friday 7:30am to 4:30pm

Holidays and Weekends

Closed

File storage

ITS provides a number of ways for faculty, staff, and students to store files and data.  

Network storage

  • U drive - Storage space available to all faculty, staff, and students from UWL computers.  Faculty and staff have 15 Gigabytes of available storage.  Students are allocated 200 Megabytes.  The U drive is available after logging into any UWL office, lab, or classroom computer. 
  • N drive - Departmental file storage space available to faculty and staff.  It is available when logging into office computers.
  • O drive - Also referred to as the OLF Cabinet, this is file storage that can be requested from ITS and made available to groups of faculty, staff, or students.  For more information contact the Eagle Help Desk.
  • All network storage is backed up by ITS nightly.
  • All network storage is available off campus through Virtual Desktops and through VPN.

EagleApps

  • Google Drive, available through EagleApps, provides up to 30 Gigabytes of file storage to faculty, staff, and students.
  • Allows faculty, staff, and students to share data freely with each other and the world.
  • Tracks changes and provides version control to documents, spreadsheets, etc.
  • Available anywhere at drive.uwlax.edu.

Pay-for-Print

Pay-for-Print allows students to print to campus lab printers regardless of location or device.Need more information? Try the Pay-for-print FAQ.

In a lab?

Choose File > Print. 

Not in a lab?

Log into studentprinting.uwlax.edu/ and upload your file(s). Make sure to release print jobs before 3a.m everyday or they are automatically deleted.

Out of funds?

Pay-for-Print is connected to Campus Cash. To add funds log into UWL GET Funds  or go to the UWL Card Office in 1131 Student Union.

Problems, looking for refund information

See the information in the Pay-for-print FAQ.

Prohibited activities

As a student at UWL, you are expected to be familiar with and abide by the University’s policies regarding its computing resources, including systems both inside and outside the campus which access University resources. This includes, but is not limited to, university owned hardware, electronic mail or remote logins using the University's Internet connections. In cases of irresponsible use, access privileges may be suspended. You are expected to cooperate with investigations either of technical problems or of possible unauthorized or irresponsible use as defined in the policies. Information Technology Services will investigate and document apparent or alleged violations of these policies. Cases of apparent abuse will be referred to the appropriate University officials for further investigation and possible disciplinary action. The list below offers an overview of the policies and is NOT comprehensive. For more information, please reference UWL’s ITS and Technology-Related Policies Page here

Spam mail awareness

EagleApps email filters many “Spam” or junk mail messages to the user’s trash. Occasionally spam will get through the filter and into the user’s inbox. It is important that students are cautious of opening suspicious email attachments, especially from unknown senders. In addition, students should never submit their UWL username and password to unknown or non-campus related websites. Information Technology Services will never request a username and password in email or direct students to non-UWL website that requests this information. ITS always provides campus contact information in any of their official correspondence.