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Student technology guide

Antivirus software

ITS encourages safe, virus free, computing.  Without an antivirus software your computer can become severely infected. These infections can install programs, steal information, slow down, and limit your access to the internet and other aspects of your computer. ITS recommends that all computers have an anitvirus installed before using the campus network.  Please note, no antivirus software is fool-proof, even with antivirus software it is still possible for your computer to become infected.

Antivirus

  • Faculty and staff have access to download Symantec Endpoint Protection on campus computers (available for Macs and PCs)
    • New computers are deployed to faculty and staff with Symantec Endpoint Protection already installed and configured
    • Symantec Endpoint Protection can only be installed on campus computers from the campus network
  • UWL does not provide antivirus software for students or non-campus.  However, there are options available:

    • Microsoft Security Essentials (Windows, pre-loaded on Windows 8)
    • Avast! Free (Windows)
    • Avira Free Antivirus (Windows)
    • AVG Free (Mac and Windows)
    • ClamXav (Mac, also available on the Mac App Store)
    • Antivirus software can also be purchased from retail stores
    • Note: It is not safe to install two antivirus programs on your computer at the same time. This can interfere with all functions of your computer

Virus, spyware, and malware detection and removal tools

Computer classrooms and labs

Distance learning and computer classrooms can be reserved by Faculty and Staff through separate classroom reservation procedures:

Detailed information about the computer classrooms and labs available at UWL can be found below:

Murphy Library: Reference Area Lab

Murphy Library reference area lab is located just inside the library on the first floor and contains:

  • 44 Dell Optiplex 990s with Intel Core i5 processors running at 3.30 GHz, 8GB of memory, a DVDRW drive and USB connections running Windows 7 Enterprise x64
  • 2 Apple iMacs
  • 2 Canon LIDE-200 Series scanners connected to PC's
  • 2 black and white printers

 Murphy Library Lab Floorplan

Wimberly Hall: Classroom 216

Room 216 is located on the second floor, south side, in Wimberly Hall and features the following:

  • 38 Dell Optiplex 990 with Intel Core i5 processors running at 3.30 GHz, 8GB of memory, a DVDRW drive and USB connections running Windows 7 Enterprise x64
  • 1 Dell Optiplex 990 (Teacher Podium) with an Intel Core i5 processor running at 3.10 GHz, 8GB of memory, a DVDRW drive and USB connections running Windows 7 Enterprise x64
  • 1 Black and White Printer


As well as the following instructional technology:

  • Installed PC
  • Document Camera
  • Single Projection
  • VHS/DVD Player
  • Audio
  • Wireless Microphone
  • Laptop Connections: VGA & HDMI
  • Extron Control System
Wimberly Hall 216 Floorplan

 

Wimberly Hall: Classroom 217

Room 217 is located on the second floor, south side, in Wimberly Hall and features the following:

  • 32 Dell Optiplex 990 with Intel Core i5 processors running at 3.30 GHz, 8GB of memory, a DVDRW drive and USB connections running Windows 7 Enterprise x64
  • 1 Dell Optiplex 990 (Teacher Podium) with an Intel Core i5 processor running at 3.10 GHz, 8GB of memory, a DVDRW drive and USB connections running Windows 7 Enterprise x64
  • 1 Black and White Printer


As well as the following instructional technology:

  • Installed PC
  • Document Camera
  • Single Projection
  • VHS/DVD Player
  • Audio
  • Wireless Microphone
  • Laptop Connections: VGA & HDMI
  • Extron Control System
Wimberly Hall 217 Floorplan

 

Wing Technology Center: Classroom 006

Room 006 is located in the basement, east side, in Wing Technology Center and features the following:

  • 39 Dell Optiplex 780s with Intel Core 2 Duo processors running at 3.16GHz, 4GB of memory, a DVD+/-RW Drive and USB connections running Windows 7 Enterprise x64
  • 1 Black and White Printer


As well as the following instructional technology:

  • Installed PC
  • Document Camera
  • Dual Projection
  • VHS/DVD Player
  • Audio
  • Wireless Microphone
  • Laptop Connections: VGA & HDMI
  • Extron Control System with Touch Screen Interface
WING Tech Center 006 Floorplan

 

Wing Technology Center: Classroom 007

Room 007 is located in the basement, east side, in Wing Technology Center and features the following:

  • 48 Dell Optiplex 990 with Intel Core i5 processors running at 3.10 GHz, 8GB of memory, a DVDRW drive and USB connections running Windows 7 Enterprise x64
  • 1 Dell Optiplex 990 (Teacher Podium) with an Intel Core i5 processor running at 3.10 GHz, 8GB of memory, a DVDRW drive and USB connections running Windows 7 Enterprise x64
  • 1 Black and White Printer


As well as the following instructional technology:

  • Installed PC
  • Document Camera
  • Dual Projection
  • VHS/DVD Player
  • Audio
  • Wireless Microphone
  • Laptop Connections: VGA & HDMI
  • Extron Control System with Touch Screen Interface
WING Tech Center 007 Floorplan

 

Wing Technology Center: Classroom 015

Room 15 is located centrally in the basement of Wing Technology Center and features the following:

  • 46 Dell Optiplex 780s with Core 2 Duo processors running at 3.16GHz, 4 GB of memory, a DVD+/-RW Drive and USB connections running Windows 7 Enterprise x64
  • 1 Black and White Printer


As well as the following instructional technology:

  • Installed PC
  • Document Camera
  • Dual Projection with Additional Flat Panel Monitor
  • VHS/DVD Player
  • Audio
  • Wireless Microphone
  • Laptop Connection: VGA & DVI
  • Extron Control System with Touch Panel Interface
WING Tech Center 015 Floorplan

 

Wing Technology Center: Classroom 017

Room 017 is located centrally in the basement, in Wing Technology Center and features the following:

  • 38 Dell Optiplex 990 with Intel Core i5 processors running at 3.30 GHz, 8GB of memory, a DVDRW drive and USB connections running Windows 7 Enterprise x64
  • 1 Dell Optiplex 990 (Teacher Podium) with an Intel Core i5 processor running at 3.10 GHz, 8GB of memory, a DVDRW drive and USB connections running Windows 7 Enterprise x64
  • 1 Black and White Printer


 As well as the following instructional technology:

  • Installed PC
  • Document Camera
  • Single Projection
  • VHS/DVD Player
  • Audio
  • Wireless Microphone
  • Laptop Connections: VGA & HDMI
  • Extron Control System
WING Tech Center 017 Floorplan

 

NOTE: A NetID account is required to log in to computers in ITS Labs and Classrooms.

Computer hardware recommendations

Hardware

If making personal purchases from Dell, refer to Member ID:  US126349796

Windows Laptop Recommendations

  • Windows 8
  • 3.x GHz i5 Processor or greater
  • 320 GB Hard Drive
  • 8 GB RAM or greater
  • 512MB ATI Radeon or nVidia GeForce
If making a personal purchase from Apple,  please visit www.apple.com/education.
There is not an ID# required.  Apple will verify enrollment.
 

Mac Laptop Recommendations

  • Apple 13 inch MacBook Pro or greater
  • OS X 10.9(Mavericks)
  • 2.4 GHz Intel i5 Processor or greater
  • 500 GB Hard Drive
  • 8 GB RAM

If you choose to bring a printer to campus, please keep all wireless printing settings off. Printer wireless signals can interfere with WIFI access for other students. Printing services can also be found on campus by utilizing Pay-For-Print in residence halls, Murphy library, and various campus labs.

Desire2Learn (D2L)

D2L is an online course management system for professors and students to use. Please note that you will only have access to your D2L if you are enrolled in a course and  the instructor of that course has activated the course in D2L (note that some instructors may not activate their courses). Once you are enrolled in a D2L course you can login to your account using your NetID here.

Email using EagleApps

EagleApps is the UWL system used for email, calendaring, document sharing, and more. EagleApps is powered by Google Apps for Education.

EagleApps services:

Helpful resources:

Want to know more? Learn Google Apps.

ePortfolio

The ePortfolio component of D2L allows students and staff to create ePortfolio presentations. These presentations may be submitted to a D2L course dropbox, shared with others on campus, and shared with others outside the university. The ePortfolio presentation is linked to each student, however a course may assign an ePortfolio component and have the entire presentation submitted to a dropbox. The dropbox gives faculty a snap shot of the ePortfolio presentation.  

What is an ePortfolio?

An ePortfolio is an electronic collection of artifacts that shows learning over time. Within an ePortfolio you will find artifacts or evidence that may include writing samples, photos, videos, observations, lessons, artwork and more. You will also find reflections or narratives, which are a key component telling why the artifact was chosen and what was learned from the process.

There are three types of ePortfolios: Competency, Learning, and Showcase. Each ePortfolio is based on extrinsic and intrinsic motivation. On our campus we find many ePortfolios are a combination of the three, using what we call a hybrid ePortfolio. Before deciding the type of ePortfolio to make, determine the purpose, the audience, and the evidence you need. It is important to have clear expectations and allow time for the ePortfolio to develop.

The Competency ePortfolio demonstrates achievement of set criteria, is a systematic collection of student work, and evaluates student progress toward a goal. This type of ePortfolio is also called assessment or summative. The School of Education at UWL uses the Competency ePortfolio to show student understanding of the 10 Wisconsin Teaching Standards.

The Learning ePortfolio is generally a work in progress, focuses on the ePortfolio as a process, and includes self-assessment and reflection. The emphasis is on reflection. The Learning ePortfolio is also called a reflection, developmental, formative, or working ePortfolio.

The Showcase ePortfolio demonstrates exemplary work and skill, illustrates experience and achievements, and focuses on the ePortfolio as a product. The Showcase ePortfolio is also called a capstone, professional presentation, career, or employment ePortfolio. Several majors at UWL create Showcase ePortfolios, for example Political Science and Women, Gender, and Sexuality Studies.

The Hybrid ePortfolio is a combination of all three. This type is the most popular type and is used by Community Health Education as well as several other majors.

How to begin

The ePortfolio component of D2L allows students and staff to create ePortfolio presentations. These presentations may be submitted to a D2L course dropbox, shared with others on campus, and shared with others outside the university. The ePortfolio presentation is linked to each student, however a course may assign an ePortfolio component and have the entire presentation submitted to a dropbox. The dropbox gives faculty a snap shot of the ePortfolio presentation. To start your ePortfolio presentation, connect to D2L and on your home screen you will notice a link to ePortfolio on the top of the screen. Click on ePortfolio to bring you to your ePortfolio space. Click on "My Items" to see your portfolio space, which includes your presentations, artifacts, and reflections.

If you are a ART, CHE, POL, SAA, SoE, SPY, or online SAA student you should see a presentation in your items. This presentation is already started for each of you and includes the shell of the ePortfolio presentation. All you need to do is start adding your specific information. If you do not have a presentation, please contact the Eagle Help Desk, 608.785.8799 or complete a help ticket. Templates provide clearer directions and expectations to students and work well for competency ePortfolios and for online cohorts.

Complete instructions can be found here.

Do not use the "quicklinks", use "insert stuff" instead. Quicklinks are only for external web links and insert stuff is for linking to any items within your ePortfolio space such as images and artifacts. Insert stuff is the button right next to the quicklink. In the image below the quicklink has been crossed off. 

eP D2l advanced text box

 

Working with artifacts and textboxes

To add content into your presentation, you can add a text box, reflection, artifact, or a combination of all. There are three main ways to link to your artifacts: 1. Insert a text box with Add Component and create a link using insert stuff to link to the artifact, 2. Insert an artifact using the Add Component or 3. create a reflection and use insert stuff to link to an artifact. The difference between a reflection and a text box, a reflection is created within my items and a text box is created within a presentation. A reflection also includes a date stamp on the top. If inserting photos as artifact it is recommended to use either a text box or reflection and insert the image using Insert Stuff, which allows you to choose the size of the image. Before you can begin to add content, you need to have artifacts uploaded into your ePortfolio space. Note: School of Education students already have a standards table created. Just edit this text box and add your artifacts using insert stuff. Community Health students should also edit the Areas of Responsibility table and add artifacts using insert stuff.

What is the difference between a Reflection and a Text box? A reflection is actual a text box that can be used by more than one presentation and is created within D2L; and will have a date stamp on the top of the page with the date the reflection was last modified. A text box is a component you can add on any page to allow you to type text, add pictures, and add hyperlinks.

Complete instructions can be found here.

Submitting to dropbox

All ePortfolios at UWL are private, and the best way to share the information with instructors, is for the instructor to create a dropbox. The student would submit the presentation to the dropbox, which would include all supporting files. Only the presentation is submitted.

Complete instructions can be found here.

Sharing

Remember most classes have a student submit an ePortfolio to the dropbox. However, a student may choose to share it with other. Once shared the student can send an email to the person they want to view the presentation. Make sure you do NOT post this link on your resume, but use myDesire2Learn for an external career/employment ePortfolio.

myDesire2Learn

MyD2L is a hosted ePortfolio service provided by D2L for students who are graduating and would like to retain and continue to use their ePortfolio after graduation. You can copy your ePortfolio information to myD2L and continue to collect artifacts, create presentations, and share evidence of achievement with others. This service is offered free by D2L, watch for an email when you near graduation about this service or contact the Eagle Help Desk, 608.785.8774 or complete a help ticket. Complete instructions can be found here.

Gaming consoles in residence halls

The University of Wisconsin-La Crosse does not encourage students to use the campus network connection in order to play video games or take advantage of other network functions currently available through gaming consoles, but we do understand that many students now own and use their gaming consoles in their daily lives.  We do not support any issues you may encounter while playing video games or using gaming consoles for any reason in the residence halls.  Also, we do not guarantee the network connection speed or quality gaming consoles receive in the residence halls , especially during academic hours.  The campus network and internet connection received in the residence halls to be used first and foremost for the completion of academic related work and research.  That being said, below you will find information regarding connecting some of the most popular gaming consoles to the campus network. 

Currently Supported Devices

  • Microsoft Xbox
  • Microsoft Xbox 360
  • Nintendo Gamecube
  • Nintendo Wii
  • Sony Playstation 2 (PS2)
  • Sony Playstation 3 (PS3)

Although all recent gaming consoles come with the capability of being connected to a wireless network, no current gaming consoles support the authentication procedure used on our campus network. Keep in mind, you are forbidden to use a router or access point in the residence halls (wired or wireless).  Violation of this rule will result in the device being confiscated by Information Technology Services or Residence Life Information Services

Help - Eagle Help Desk, ePortfolio and webpage Q & A, and multimedia editing lab

We are dedicated to serve you and your technology needs. Please stop by 103 Wing Technology Center (between Main Hall and Morris Hall) or contact us via one of the below options.

Eagle Help Desk hours

Fall and Spring Semester

Monday-Thursday 7:30am to 6:30pm
Friday 7:30am to 4:30pm

Winter Intersession (J-Term), Summer, and between sessions

Monday-Friday 7:30am to 4:30pm

Holidays and Weekends

Closed

Learning Technology Help Sessions for Students

ITS offers Q & A sessions in the evenings during the semester, which are provided by our student peer mentors. Q & A sessions are offered M-W evening from 5:30pm-8:30pm and are open sessions for students to stop in room 23 Wing with any questions related to D2L ePortfolios, academic web pages on SAWS, Google Apps (including Google Sites), or Office 2013.

Help - Non English Technical Support

Approved: November, 2013

Purpose:

To clearly present the computer technology support available to international students studying at the University of Wisconsin - La Crosse (UWL).

Policy:

Information Technology Services’ Eagle Help Desk provides support for common campus operating systems, applications and other commonly used software that are properly licensed and primarily of US-English language. Upon availability the help desk can, by appointment, support students in the top two international languages; Chinese and Japanese.

The Eagle Help Desk provides limited trouble shooting assistance for computer problems, however, the help desk does not service privately owned computers.

A support list of services for personally owned student computers can be found here.

Guidelines:

  • Students seeking support from the Eagle Help Desk for their privately owned computer must have a properly licensed US-English or supported International Language operating system and software applications.
  • Computer purchasing advice can be found here.
  • Software purchasing advice can be found at the WISC software website: wisc.edu/wisc
  • Information Technology Services provides student access to electronic resources in Murphy Library.

Consequence:

Limited computer hardware or software support will be available. Network connectivity and support for issues related to viruses and spyware will be difficult and time exhaustive to support all languages.

References:

None

Individual file storage

ITS provides a number of ways for faculty, staff, and students to store files and data.  

 

Network storage

  • U drive - Storage space available to all faculty, staff, and students from UWL computers.  Faculty and staff have 15 Gigabytes of available storage.  Students are allocated 200 Megabytes.  The U drive is available after logging into any UWL office, lab, or classroom computer. 
  • N drive - Departmental file storage space available to faculty and staff.  It is available when logging into office computers.
  • O drive - Also referred to as the OLF Cabinet, this is file storage that can be requested from ITS and made available to groups of faculty, staff, or students.  For more information contact the Eagle Help Desk.
  • All network storage is backed up by ITS nightly.
  • All network storage is available off campus through Virtual Desktops and through VPN.

EagleApps

  • Google Drive, available through EagleApps, provides up to 30 Gigabytes of file storage to faculty, staff, and students.
  • Allows faculty, staff, and students to share data freely with each other and the world.
  • Tracks changes and provides version control to documents, spreadsheets, etc.
  • Available anywhere at drive.uwlax.edu.

Microsoft Office 365 Pro Plus for Students

In late 2013, Microsoft announced that universities with existing Microsoft Office licenses for faculty and staff would also be allowed to provide students use of Microsoft Office products. The new service is called Microsoft Office 365 ProPlus for Students and allows students to download, install, and use Microsoft Office at no cost. To take advantage of this new service follow these steps:

  1. Visit portal.microsoftonline.com and enter your UWL email address where prompted (ex: doe.john@uwlax.edu). Please note you will then be redirected to UWL's login screen.
  2. When prompted enter your UWL NetID password. Your email address will already be in the username box and should be left there. If you have forgotten or need to reset your NetID password visit www.uwlax.edu/password.
  3. Follow the onscreen instructions to download and install the software for your device.
  4. When launching the software for the first time you will be asked to log in to activate Microsoft Office. Use your full UWL email address and NetID password to activate Office.

Some information to be aware of when using Microsoft Office 365 ProPlus for Students.

  • Students will be able to download and install Microsoft Office 365 ProPlus for Students on up to five personal devices.
  • The software is available for Windows, Mac, iOS, Android, and other mobile operating systems.
  • The features of Office 365 ProPlus for Students mirror the same Microsoft Office currently available on campus.
  • Devices must check-in with Microsoft at least once every 30 days to retain their activation for Office.
  • Students will lose access to the free software once they discontinue enrollment at UWL. They may purchase a subscription to Microsoft Office if they would like to continue to have access to the software after leaving UWL.

NetID

What is a NetID?

UWL NetID is a username to log into most UWL technology services.  This can include:

  • Campus Wireless Network & Network Authentication
  • Desire2Learn (D2L)
  • ITS Computer Labs and Pay-for-Print
  • Qualtrics
  • WINGS
  • Classroom Technology Podiums
  • Library Services (Online Databases like Ebscohost and ProQuest)
  • And more...

A NetID is not the same as email address. Although username is the same for both systems, they can store passwords (and password expiration) separately. Visit the password reset utility for password-related issues.

Changing a password

Please note: While EagleApps (email) and NetID accounts are different, both passwords can be changed at once by using the password reset utility.

When changing a password, please be sure to follow the Strong Password guidelines listed on that site. 

Password reset and management

While EagleApps (email) and NetID accounts are different, both passwords can be changed at once by using the tools on the password management web page.

When changing a password, please be sure to follow the Strong Password guidelines listed on that site.

Pay-for-Print

Pay-for-Print allows students to print to campus lab printers regardless of location or device.Need more information? Try the Pay-for-print FAQ.

In a lab?

Choose File > Print. 

Not in a lab?

Log into studentprinting.uwlax.edu/ and upload your file(s). Make sure to release print jobs before 3a.m everyday or they are automatically deleted.

Out of funds?

Pay-for-Print is connected to Campus Cash. To add funds log into UWL GET Funds  or go to the UWL Card Office in 1131 Student Union.

Problems, looking for refund information

See the information in the Pay-for-print FAQ.

Software purchases (academic pricing)

Software

Full-time students can purchase software developed by Adobe, Autodesk, IBM SPSS, Microsoft, Nuance and more at reduced prices from the Wisconsin Integrated Software Catalog (WISC) at www.wisc.edu/wisc.

Questions about WISC and the reduced cost licensing program? Please contact the DoIT help desk at the University of Wisconsin-Madison at 608.264.4357.

Microsoft Office 365 Pro Plus for Students

In late 2013, Microsoft announced that universities with existing Microsoft Office licenses for faculty and staff would also be allowed to provide students use of Microsoft Office products. The new service is called Microsoft Office 365 ProPlus for Students and allows students to download, install, and use Microsoft Office at no cost. To take advantage of this new service follow these steps:

  1. Visit portal.microsoftonline.com and enter your UWL email address where prompted (ex: doe.john@uwlax.edu). Please note you will then be redirected to UWL's login screen.
  2. When prompted enter your UWL NetID password. Your email address will already be in the username box and should be left there. If you have forgotten or need to reset your NetID password visit https://secure.uwlax.edu/password/.
  3. Follow the onscreen instructions to download and install the software for your device.
  4. When launching the software for the first time you will be asked to log in to activate Microsoft Office. Use your full UWL email address and NetID password to activate Office.

Some information to be aware of when using Microsoft Office 365 ProPlus for Students.

  • Students will be able to download and install Microsoft Office 365 ProPlus for Students on up to five personal devices.
  • The software is available for Windows, Mac, iOS, Android, and other mobile operating systems.
  • The features of Office 365 ProPlus for Students mirror the same Microsoft Office currently available on campus.
  • Devices must check-in with Microsoft at least once every 30 days to retain their activation for Office.
  • Students will lose access to the free software once they discontinue enrollment at UWL. They may purchase a subscription to Microsoft Office if they would like to continue to have access to the software after leaving UWL.

MyMedia-Video Creation And Sharing

Virtual desktop

What is the virtual desktop?

It's a new service offered by UWL Information Technology Services that allows campus faculty, students and staff to use their Windows, Macintosh, Apple iOS or Android devices to connect to and use a Windows computer desktop similar to those in the ITS Computer Classrooms and Labs. To use the virtual desktop, you only need to load a small software client on your device and have a fast Internet connection (cable, DSL or campus). This service is available on and off-campus, 24/7.

We need your feedback! Please fill out the online evaluation survey.

Once you have tried the virtual desktop, please complete the online feedback form (http://goo.gl/vnw31U). We'll use the information we gather to make it even better. And thanks for your help!

Who do I contact with virtual desktop questions or problems?

You can call or email the Eagle Help Desk with support questions, 608.785.8774 orhelpdesk@uwlax.edu.

IMPORTANT: Before You Get Started

The virtual desktop is non-persistent meaning that when you log off, anything that you have saved to the desktop or the C: drive is lost. You must save all of your work done using the virtual desktop to either your U Drive, Google Drive or a USB Flash Drive. Do not save files to the virtual desktop itself. Save regularly and save often.

If you are accidentally disconnected during a virtual desktop session, you can reconnect within 5 minutes and have your same virtual desktop session.

How do I get started?

  1. Go to https://virtual.uwlax.edu using your favorite Web browser.
  2. Depending on the device you are using you will be directed to download the VMware Horizon View Client software.
    1. Windows.......... Web page listing download options
    2. Macintosh.........Web page listing download options
    3. Apple iOS (iPad, iPhone, iTouch)......... iOS App Store
    4. Android smartphone or tablet.............Google Play
  3. Install the VMware Horizon View Client software or app.
  4. Add virtual.uwlax.edu as the default connection server.
  5. Finalize the Client software installation.
  6. Log into the virtual desktop by launching the VMware Horizon View Client software or app on your device.
  7. Sign in using your NetID and password.
  8. Connect to the General Desktop and begin using it.
  9. REMEMBER: The virtual desktop is non-persistent meaning that when you log off, anything that you saved to the desktop is lost.
    You must save all of your work to either your U Drive, Google Drive or a USB Flash Drive.