University of Wisconsin-La Crosse |

Information Technology Services

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Web Help Desk tickets Opened and Closed since January 1, 2016. 96% of tickets have been closed.

Eagle Help Desk

We are dedicated to serve you to accomodate your technology needs. Feel free to call us, stop by Room 103 Wing Technology Center (between Graff Main Hall and Morris Hall), and/or submit a Web Help Desk ticket. 

Eagle Help Desk hours 

Standard Operational Hours

Fall and spring semester

Monday-Thursday 7:30am to 6:30pm
Friday 7:30am to 4:30pm

Winter Intersession (J-Term), summer, and between sessions

Monday-Friday 7:30am to 4:30pm

Holidays and weekends


Software for students, faculty, and staff


To log into Microsoft Office 365 go to: 

Faculty and staff

Learn how to download and install many of the campus standard applications for your UWL owned Mac here or for your UWL owned Windows PC here .  Departments can purchase software at


Microsoft Office 365 ProPlus for students is available for UWL students to download, install, and use Microsoft Office at NO COST. To learn more go to this ITS FAQ

Visit to purchase software at greatly reduced prices.


Wireless Information

ITS has introduced a new wireless [Wifi] system to the campus. This upgrade simplifies the process to gain access to the campus WiFi. This migration introduces a new state-of-the-art robust wireless system featuring faster speeds, cutting edge performance, coverage and density. Nearly 1,000 new access points have been added throughout the campus, and especially in residence halls. Access speeds for the new wireless access points are capable of reaching up to 1GB, depending on location and the number of simultaneous users.

What to look for:
Two wireless networks will be visible, UWL-Guest and UWL-Eagle. These new network connections will replace UWLOpen, EAGLENET, and UWLSecure.

UWL-Guest provides temporary guest wireless access to the Internet and secure e-mail. When using this network, you will be prompted every seven days to accept the access policy.

UWL-Eagle is a secure wireless network which requires you to enter your NetID and password. This should be your default wireless network for full access for UWL staff and students.