Remember:

•  People with disabilities are individuals with families, jobs, hobbies, like and dislikes, and problems and joys. 
   

•  A disability is an integral part of who a person is, it alone does not define them.  Treat a person as you would anyone...as an individual.
   

Terminology not to use:	Terminology to Use:
Crippled	Person with a disability
Handicapped	Person who has ... (specific disorder)
Confined to a wheelchair	Wheelchair user
Physically challenged
Victim

Conflicts

•  Sometime conflict arises between people with disabilities and the places they visit for fun, work health care, or education.
   

•  These conflicts are usually the result of a misunderstanding or lack of information.
   

•  These situations call of flexibility, patience, creativity, and open communication. 
   

•  Be willing to listen to the other person's perspective and to learn from him/her.
   

•  If a situation arises where you cannot work out the difference, consider using a skilled mediator to help.