Posted 10:24 a.m. Friday, Jan. 14, 2022
Annually, employees who had elected the Flexible Spending Accounts through Optum Financial/Connect Your Care, (CYC), receive an email informing them that they have unsubstantiated claims in their account.
Employees will receive email regarding unsubstantiated claims in their account.
Annually, employees who had elected the Flexible Spending Accounts through Optum Financial/Connect Your Care, (CYC), receive an email informing them that they have unsubstantiated claims in their account, (meaning that the member has yet to upload receipts or substantiate the claim is a medical claim covered under the FSA program).
Employees can expect further communication to come from UW System. In addition, the Unsubstantiated FSA Claims web page has the answers to the below frequently asked questions:
- I substantiated my claims a few days ago; why did I receive this notice?
- May I resolve my claims during the payroll withholding process, and if so, how?
- Why should I resolve my claims after the payroll withholding process has started?
- What should I do if the payroll withholding process will cause me a significant financial hardship?
