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Emails to and HR's New Ticketing System

Posted 8:58 a.m. Tuesday, Nov. 1, 2022

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When employees email they can now expect an automatic response acknowledging receipt of their request and logging their "HR Case" for processing.

On November 1, 2022, Human Resources implemented a new ticketing system through UW Shared Services in Madison to assist in processing UWL Employee's questions, and requests, and to manage data entry business processes.  This new tool will also allow employees to track their requests in their own online portal.

Employees can now expect an automatic email response when addressing a question, concern, or process to This automatic email will detail that your request has been recorded and provide a description and summary of the submission.  The unique case number assigned will allow you to track this request in the online self-service portal located at:

In addition, responses from UWL HR will now come from

One of the advantages of this new system is that UWL Human Resources will now be able to directly escalate and assign requests to our colleagues in Madison and retain the ability to track and manage the request to ensure a timely response.  Employees will also be able to track, add, or modify the request on their own through the above-mentioned case portal.  

Over the next several months, other campus service-oriented departments will be transitioning to this new platform as well. 


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