Medical Office Manager (CPPM)

WHAT DOES A MEDICAL OFFICE MANAGER DO?

Medical office managers need a broad skill set to oversee different specialties in a healthcare setting. Typical duties include medical administration, electronic health records management, office coordination and more.

WHAT ARE COMMON MEDICAL ADMINISTRATIVE SKILLS?

Medical administrative duties relate to the “front office” of a medical practice or healthcare facility. These duties can range from coordinating practice correspondence, maintaining files and scheduling appointments.

WHAT ARE COMMON ELECTRONIC HEALTH RECORDS SKILLS?

The electronic health records field is focused on the electronic documentation of the patient’s care and condition. EHR job activities might include:

• Auditing patient records for compliance with government or insurance requirements
• Abstracting clinical information for reporting purposes
• Performing basic coding for reimbursement claims
• Processing Release of Information (ROI) requests for medical records
• Reviewing patient records for completion and accuracy
• Collecting patient information for demographic and insurance reports
• Discussing patient information with physicians and insurance professionals

HOW DO YOU BECOME A MEDICAL OFFICE MANAGER?

According to the Bureau of Labor Statistics, professionals who become medical office managers usually have a background in an administrative or clinical role within a healthcare facility. Many medical administrative assistants can advance into a managerial role by gaining experience, certification and adding new skill sets to their professional profile.

Be prepared to take the following certification exams: Certified Physician Practice Manager (CPPM), offered by the American Academy of Professional Coders (AAPC); Certified Medical Administrative Assistant (CMAA), offered by National Healthcareer Association (NHA); and Certified Electronic Health Records Specialist (CEHRS), offered by National Healthcareer Association (NHA)

Gain specialized skills needed to contribute to a healthcare team in an ambulatory setting

Learn the principles and practices of ethical behavior, therapeutic communication, patient privacy laws, medical terminology, and clinical procedures

Receive a broad overview of the electronic health records (HER) systems

Gain hands-on experience using real EHR software

Summarize the HIPAA Privacy Rule and HIPAA Security Rule

Discuss the importance of medical and surgical asepsis

Managing patient visits, arranging follow-up care, and issuing prescriptions

Establish the appropriate EHR for a healthcare practice

Track of vital information such as patient allergies and medications

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There are no prerequisites to take this course. However, you will need a high school diploma or GED in order to take the CCMA and CEHRS exams.

Medical Terminology

Introduction To Medical Terminology
The Musculoskeletal System
The Cardiovascular System
The Lymphatic And Immune Systems
The Respiratory System
The Digestive System
The Urinary System
The Nervous System
The Special Senses The Eyes And Ears
The Integumentary System
The Endocrine System
The Reproductive System
Diagnostic Procedures, Nuclear Medicine, Pharmacology

Microsoft Word 2016

Introduction To Microsoft Word 2016
Intermediate Microsoft Word 2016
Advanced Microsoft Word 2016
Microsoft Word 2016 Final Exam

Microsoft Excel 2016

Introduction To Microsoft Excel
Intermediate Microsoft Excel 2016
Advanced Microsoft Excel 2016
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Certified Medical Administrative Assistant

Becoming An Administrative Medical Assistant
Managing Stress And Improving Communication
Law, Ethics And Healthcare
Improving Your Medical Office
Computers In The Ambulatory Care Setting
Telecommunications And Patient Scheduling
Medical Terminology: Word Parts, Plurals, Abbreviations
Managing Medical Records
Written Communication
Working With Medical Documents
Medical Billing And Coding: An Overview
Daily Financial Practices
The Administrative Medical Assistant As Office Manager

Certified Electronic Health Records Specialist

An Overview Of Ehr And Cehrs
Steps To Ehr Implementation
The Ehr Framework
Hipaa Requirements And Ehr Systems
The Ehr And Record Content
Patient Visit
Problem, Medication, And Allergy Lists
Examination/Assessment Notes, Graphics, And Charts
Treatment Plans, Orders, And Results
Medication Orders And Administration
Patient Communications
Coding, Billing, And Practice Reports
Research, Registries, And Reportable Events
Personal Health Records And Continuing Care Records

Certified Physician Practice Manager

Introduction To Health Care Business Processes And Workflow
Principles Of Physician Reimbursement
Health Care Revenue Cycle Management
Basic Principles In Medical Office Accounting
Health Care Reform
Quality In Health Care
Electronic Medical Records (Emrs)
Modern Health It And Interoperability
Hipaa And Patient Data Security
Fraud And Abuse And Corporate Compliance
Marketing And Business Relationships
Space Planning And Operational Flows
Business Continuity

Nancy Smith

Nancy Smith has over 30 years of experience in the healthcare industry. EHR clinical experience includes working as a medical assistant for a network of rural health clinics, and as a medical coder, insurance claims specialist, and medical records auditor. She worked as a medical office manager for ten years, where she recruited and trained all medical assistants. Nancy holds a bachelor's degree in vocational education and has developed and taught medical assistant programs.

Leanne Walls

Leanne Walls, CPC, CHC, has over twenty years of experience in coding, compliance and practice management. She currently manages a large multi-specialty group practice with over 100 physicians. She has contributed education support in reviewing curriculum, writing practice management related articles and presenting on coding and practice management topics.

Rachael Delekta

Rachael Delekta is an MBA in Healthcare Administration and Certified Electronic Health Records Specialist. Rachael has been in the health care field for over ten years. She has worked mostly on the insurance side of things, as a customer service manager for dental insurance, a claims and customer service coach, and a workers' compensation case management biller and auditor. She works daily with medical records and healthcare software.

Carline Dalgleish

Carline Dalgleish has worked in medical office administration for over 30 years. She holds a bachelor's degree in Business Information Systems, a master's degree in Leadership, and a post-baccalaureate certificate in Health Information Management. She is a Registered Health Information Administrator and an AHIMA Approved ICD-10-CM/PCS Trainer. Dalgleish is the author of an ICD-10 coding system and also owns EHR own consulting firm, AnnGrant Educational Services.

Tracy Berry

Tracy Berry has been a senior graphic designer/programmer, instructor, and consultant since 1993 and has developed hundreds of logos, marketing materials, websites, and multimedia solutions for customers worldwide. She was also involved in several large corporate software rollouts. She has helped many organizations optimize and streamline data solutions. She teaches both onsite and online courses and has her CTT (Certified Technical Trainer) certification. Tracy specializes in teaching graphics, desktop publishing, web design, and reporting/productivity applications.

This course is 100% online. Start any time.

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