Below is a list of common student questions. Contact us if you don't find an answer to your question.
All currently enrolled UWL or WTC students who've paid the Health Center User Fee can use the Health Center (students currently enrolled with ≥1 credits do NOT need to pay the SHC User Fee). Students should be prepared to show their UWL/WTC photo ID card before each Health Center appointment.
The Health Center is not available to former or non-enrolled UWL or WTC students, UWL or WTC employees, non-enrolled partners/spouses/children/relatives of UWL or WTC students, or local community members.
There are nominal charges for laboratory services, radiographs (aka x-rays), minor procedures (e.g. wart removal), equipment/supplies (e.g. crutches, splints), medications (including contraceptives), and immunization or allergy injections. Any charges will be applied to the student account. See the Fees & costs page for more detail. WTC students will be charged a co-pay of $10 for each visit with a physician or nurse practitioner; $5 for each visit with a nurse or medical assistant, or $10 for every 10 Physical Therapy visits.
Scheduling an appointment is the best way to minimize your waiting time. Appointments can be scheduled in person, over the phone (608-785-8558), or via the Student Health Web Portal. Same-day appointments are available for patients with concerns that warrant more immediate attention.
For your first appointment, bring your student ID card, a list of current medications and allergies, and a copy of your insurance card in case we need to refer you to another facility. It's a good idea to keep a list of your medications and allergies, and a photocopy of your insurance card on your smartphone too. If you happen to have notes/records from other healthcare providers pertaining to your SHC visit, bring these along as well. It is also advisable to know if one of the local medical centers--LaCrosse Mayo or Gundersen--is in your insurance company's network in case you need emergency services (The SHC is NOT equipped to handle life-threatening emergencies). You do NOT need to bring cash to your first appointment unless 1) you are an Amity student OR 2) your appointment is very close to your graduation date. Amity students and near-graduates must pay cash at time of service for additional services/equipment.
If we'll be examining your lower back, hip, thigh, knee, lower leg, ankle or foot, please bring or wear a pair of athletic shorts. Women should bring or wear a sports bra if the area of concern involves the back or shoulder.
Consider bringing a list of your symptoms and concerns, so that you don't forget anything that may be important to you and your provider. Feel free to ask questions during your visit. It is important to us that all your concerns are addressed.
Health insurance is not required to use the Health Center and the Health Center does NOT file insurance claims for charged services or supplies. However, students are highly encouraged to obtain supplemental hospital-accident insurance to cover services such as hospitalization, emergency services, specialist care, major surgery, pharmacy, and ambulance transport. Charges for these services are not covered by the Student Health Center Fee. If health insurance coverage is available through a family plan, students are urged to have the name of the insurance carrier and policy/subscriber numbers available on campus. It is also advisable to know which local medical center--LaCrosse Mayo or Gundersen--is in your insurance company's network in case you need emergency care. Students with US citizenship who are not covered under family policies are encouraged to consult the Marketplace website at www.healthcare.gov for information on health insurance.
How do I fill a prescription?
Student Health Center Dispensary Medication
When you are seen as a patient in the SHC, the provider may dispense medication to you from our Dispensary. This is a convenient & cost-effective alternative to taking a prescription to a pharmacy. Many of these prescriptions are for acute illnesses (e.g. antibiotics, symptom relief medications) but some are for ongoing medications (e.g. anti-depressants, birth control pills, etc.) are also available. These medications are prescribed by a provider during a clinic visit. Since the SHC is not a pharmacy, we are NOT able to fill prescriptions from outside medical providers.
Refilling Student Health Center Dispensary Medication
If you received the medication from the SHC dispensary (i.e. your medication was given to you at the SHC), & the medication is a continuing prescription, you may request refills by pressing the “Refill a Prescription” button at the top of the SHC website home page. You will need to fill out the form with your name, the name & dosage of the medication, & your phone number.
You must have a current prescription from an SHC provider in order to receive refills from the dispensary.
What to do when you get a written prescription to take to the pharmacy.
If you have been given a printed or written prescription for a medication, follow the steps below to fill:
- Take the prescription to your preferred pharmacy.
- Present the printed prescription to the pharmacy, along with your INSURANCE CARD
- The pharmacy will fill your prescription. This may take up to an hour.
If you have medication that you will be taking every day for an extended period of time (examples include depression medications or birth control) you will usually have REFILLS available on your prescription.
To obtain the next month’s prescription from the pharmacy:
- Check your prescription bottle or package to see if you have refills left. This is usually along the bottom of the label (see image below).
- Call the pharmacy where you had the prescription filled. You also may be able to fill the prescription through an online account.
- Follow the prompts & provide the pharmacy with the prescription or RX number that is on the bottle or package.
- PLEASE NOTE—if you have refills left on your prescription you do NOT need to contact our office for a refill.
- If you no longer have refills left on your prescription, & the prescription was originally written by a SHC provider, you may request a refill by either asking the pharmacy to send a fax to the SHC, or by pressing the “Refill a Prescription” button on the SHC Home Page & completing the form.
The Student Health Center is on the 1st floor of UWL's Health Science Center, which is located at 13th & Badger Streets (UWL campus map). Look for the overhead "Student Health Clinic" banner outside our clinic entrance.
For parking, there is a pay lot on the South side of the Health Science Center (~$1.00/hr. at pay station near side of building) or free 2-hour street parking available around or near the Health Science Center. We are not able to provide parking lot permits for patients.
Dial 911 if the situation is life-threatening. Otherwise La Crosse Mayo Clinic & Gundersen-Lutheran Medical Center both provide 24-hour walk-in urgent care services. Note: Payment for services at these facilities is your responsibility. The Health Center User Fee does NOT cover these services.
La Crosse Mayo: 608-785-0940
700 West Ave S La Crosse, WI 54601
1910 South Ave La Crosse, WI 54601
University Police: 608-789-9999
See our Services page for details.
By default we bill services or supplies to the student's account. If necessary, charges can be paid with cash at the time of visit.
The Student Health Center is a fully staffed medical clinic with outpatient physical therapy. Under the direction of a Doctor of Osteopathic Medicine (DO), we are staffed with Board-Certified Medical Doctors (MD's), Certified Family Nurse Practitioners (FNP's), Registered Nurses (RN's), Medical Assistants (MA's), Medical Laboratory Technicians (MLT's), Board-Certified Physical Therapists (PT's) and Physical Therapist Assistants (PTA's). Being an educational institution, we do offer a number of clinical experiences for students and therefore students may be involved in your evaluation and/or treatment.
The Student Health Center does not provide “medical excuses” for missed classes, exams, etc. There are several reasons for this policy including our finite resources (which are better devoted to providing health care) & our commitment to student privacy. This policy is similar to those of other major universities, consistent with the recommendations of the American College Health Association, & supported by the UWL Office of Student Life.
Students should contact their professors in the event of class absence(s) due to illness or injury. If Student Health Center staff are aware that a student will be unable to attend classes for an extended period of time (usually a week or more), we will notify the Office of Student Life. The Student Life Office will then send out a Notification of Medical Illness (via e-mail) to all of the student’s professors. The individual student is still responsible for arranging for make-up work directly with faculty. In the event of a Medical Withdrawal from the University, the Office of Student Life & the Student Health Center work together to determine the necessity of the withdrawal & send notification to all appropriate departments.
The Student Health Center can provide verification of appointment attendance for special circumstances, although attendance verifications are NOT excuses for missed classes, exams, etc. and should not be routinely requested.
Your health record can be accessed only by you & members of the Student Health Center staff. All information in a student's health record is entirely confidential & is not released to anyone (including parents) without the student's written consent.
Yes--allergy injections can be arranged at the Health Center when the allergens & written orders are supplied by the student's personal physician or allergist. Students are required to make an appointment with a Student Health Center physician/medical provider before starting allergy injections. All orders must be updated yearly. There is a $5.00 administrative fee for each allergy injection visit.
Yes--examination, treatment & education of sexually-transmitted infections is available at the Student Health Center. Confidential testing (not treatment) is available for HIV.
Yes--but you must provide a written prescription from your primary care provider. See the Fees & costs page for current contraceptive costs.
Yes--see the Travel or Study Abroad Consultation section on our Services page for more.