Theatre policies
Box Office Policies
- Ticket may be purchased in person/by phone during regular box office hours. Tickets may also be purchased online anytime.
- The UWL Theatre box office accepts cash, check, MasterCard and Visa only. We do not accept UWL's Tower Tender/Campus Cash.
- All tickets are the responsibility of the purchaser. No refunds. Any exchanges of tickets must be made at least 24 hours prior to the original production date.
- A valid UWL student ID is required to purchase tickets at the student rate. Only one student priced ticket may be purchased per ID.
- Seating is assigned unless otherwise indicated. In order to be seated with your friends/family, tickets must be purchased together.
- All tickets will be charged to a MasterCard/Visa. Tickets purchased over the phone will be held at the box office and can be picked up prior to the performance.
- For sold out performances, a waiting list will begin one hour before each performance. Waiting list requests can only be made in-person (no phone calls, please).
Theatre Policies
- Food and drink are not allowed in the Toland or Frederick Theatres.
- Recording or photographing any part of a performance is prohibited. Please check all cameras and recording equipment with the house manager.
- As a courtesy to the performers and members of the audience, beepers, electronic watches and cellular phones should be silenced or left with the house manager. Absolutely no texting during a performance.
- All audience members must purchase a ticket including children. We do not recommend children under the age of 3 at any performance.
- Theatre performances begin promptly at their scheduled times. Latecomers will be seated at the discretion of the theatre staff/house manager. We request that all audience members arrive 15-20 minutes early to pick up their tickets and to find their seats.
- Assisted listening devises are available for check out during a performance at the coat check. Please see a member of the house staff or house manager.
- Due to insurance restrictions, family and friends are not allowed to participate in production strikes.
- Lost and found articles should be turned in to the house manager. Articles that have been lost may be claimed at the coat check.
- The Department of Theatre Arts requests that all audience members treat the theatre space and its actors/technical staff with respect. The Department of Theatre Arts reserves the right to remove patrons who are being disruptive during the performance or mistreating the theatre facilities.