Theatre policies

Box Office Policies

• Ticket may be purchased in person/by phone during regular box office hours. Box office opens the Monday prior to the opening performance for in person/phone sales.  Box office hours will then be Monday through Friday, 1:00-3:00 p.m. and one hour prior to the performance during the run of the production.
• Tickets may also be purchased online beginning in early October for the current season's productions.
• Any ticket printed at the box office (in-person ticket sales and will call tickets) will incur an additional printing fee.
• The UWL Theatre box office accepts cash, check, MasterCard and Visa only. We do not accept UWL's Campus Cash.
• All tickets are the responsibility of the purchaser. No refunds.  Any exchanges of tickets must be made at least 24 hours prior to the original production date.
• A valid UWL student ID is required to purchase tickets at the student rate. Only one student priced ticket may be purchased per ID.
• Seating is assigned unless otherwise indicated. In order to be seated with your friends/family, tickets must be purchased together.
• All tickets will be charged to a MasterCard/Visa.  Tickets purchased over the phone will be held at the box office with the credit card being run immediately.  The tickets can then be picked  up prior to the performance.  Credit cards will still be charged even if the tickets are not picked up.
• For sold out performances, a waiting list will begin one hour before each performance. Waiting list requests can only be made in-person (no phone calls, please).
• Children under three are not recommended to attend UWL Theatre and Dance performances.
• All attendees must have a ticket, including young children.

Theatre PoliciesChristmas Carol 2014

• Food and drink are not allowed in the Toland or Frederick Theatres.
• Recording or photographing any part of a performance is prohibited.  Please check all cameras and recording equipment with the house manager.
• As a courtesy to the performers and members of the audience, beepers, electronic watches and cellular phones should be silenced or left with the house manager.  Absolutely no texting during a performance.
• All audience members must purchase a ticket including children.  We do not recommend children under the age of 3 at any performance.
• Theatre performances begin promptly at their scheduled times.  Latecomers will be seated at the discretion of the theatre staff/house manager.  We request that all audience members arrive 15-20 minutes early to pick up their tickets and to find their seats.
• Assisted listening devices are available for check out during a performance at the coat check.  Please see a member of the house staff or house manager.
• Due to insurance restrictions, family and friends are not allowed to participate in production strikes.
• Lost and found articles should be turned in to the house manager.  Articles that have been lost may be claimed at the coat check.
• The Department of Theatre and Dance requests that all audience members treat the theatre space and its actors/technical staff with respect.  The Department of Theatre and Dance reserves the right to remove patrons who are being disruptive during the performance or mistreating the theatre facilities.