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Client services & support

Client Services, which houses the Eagle Help Desk,  provides a wide variety of technology support services for faculty, staff, and student end user. In some regards, the Eagle Help Desk is the "front face" of ITS, and is the single point of contact to provide information, resolve your issue, or direct you to the appropriate resource or person.

Antivirus/malware information
Eagle Help Desk For any technical assistance, we encourage you to contact the Eagle Help Desk via email, ticket, phone, or by visiting us in Room 103 Wing Technology Center (between Graff Main Hall and Morris Hall). We are dedicated to serving you to accommodate your technology needs.
Computer classrooms & labs Distance learning and computer classrooms can be reserved by faculty and staff through a variety of classroom reservation procedures.
Pay-for-print Pay-for-Print allows students to print to campus lab printers regardless of location or device.
iPads/iOS help Apple iPads have been growing in popularity on campus since the first iPad was released by Apple in 2010. iPads are currently in use by faculty, staff and students. Several academic departments have purchased carts of iPads for use in class as well as iPads that are checked out to students for varying lengths of time to use for course related projects and assignments.
Exam scoring (Akindi) Akindi is a flexible easy-to-use cloud based assessment tool allowing faculty and staff to create tests. Basically you pre-print your own assessment bubble sheet and hand it out to your students. After collecting the tests and corresponding bubble sheets, simply load the bubble sheets into a multi-function printer and scan them to e-mail. Grades and analytics are ready in minutes, not days. This system provides easy error correction, integrates with Canvas, and has many customized features creating, scoring, or analyzing results.
 

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