Computer help & assistance

Eagle Help Desk identifies the level of support for both university owned and personally owned computers.

The Eagle Help Desk provides diagnostic and repair services on select Dell and Apple computers. Services provided include: 

  • Technical assistance, troubleshooting and warranty repair for failed hardware
  • Upgrade assistance and recommendations
  • Pick-up and delivery (campus office)
  • Reinstallation of OS and/or campus standard applications (available for Mac and Windows PC)

The only expenses incurred by departments are for out-of-warranty parts, hardware upgrades and additional software not included under a campus site license.

The Eagle Help Desk does not offer backup services. The user is responsible to ensure that all data is backed up and all application installation software is available before the computer is dropped off for service.

End of University Owned tab.
Next tab: Personally Owned tab

The Eagle Help Desk provides diagnostic and repair services on select Dell and Apple computers. Services provided include: 

  • Technical assistance, troubleshooting and warranty repair for failed hardware
  • Upgrade assistance and recommendations
  • Pick-up and delivery (campus office)
  • Reinstallation of OS and/or campus standard applications (available for Mac and Windows PC)

The only expenses incurred by departments are for out-of-warranty parts, hardware upgrades and additional software not included under a campus site license.

The Eagle Help Desk does not offer backup services. The user is responsible to ensure that all data is backed up and all application installation software is available before the computer is dropped off for service.

End of University Owned tab.
Next tab: Personally Owned tab