Computer help & assistance
Eagle Help Desk identifies the level of support for both university owned and personally owned computers.
The Eagle Help Desk provides diagnostic and repair services on select Dell and Apple computers. Services provided include:
- Technical assistance, troubleshooting and warranty repair for failed hardware
- Upgrade assistance and recommendations
- Pick-up and delivery (campus office)
- Reinstallation of OS and/or campus standard applications (available for Mac and Windows PC)
The only expenses incurred by departments are for out-of-warranty parts, hardware upgrades and additional software not included under a campus site license.
The Eagle Help Desk does not offer backup services. The user is responsible to ensure that all data is backed up and all application installation software is available before the computer is dropped off for service.
End of University Owned tab.
Next tab: Personally Owned tab
The Eagle Help Desk provides diagnostic services on PC and Mac computers. Service provided includes upgrade assistance and recommendations. The Eagle Help Desk does not fix hardware issues, like failed hard drives, computer batteries not changing, damaged screens and so forth.
The Eagle Help Desk does not offer backup services. The user is responsible to ensure that all data is backed up and all application installation software is available before the computer is brought in to be looked at.
End of Personally Owned tab.