UWL's in-house business telephone services are provided to the campus faculty/staff. The standard offering for business phone service now features advanced Cisco VoIP (voice over IP) equipment and software.
To access your voicemail, press the voicemail button on your phone or dial the internal voice mail phone number 5000 (on campus).
Follow the prompts to: Record your name - Press the # key as soon as you say your name Record a greeting - Press the # key as soon as you say your greeting Set a new PIN
Voicemail messages left via your VoIP phone system will also be available as an .mp3 audio file attachment sent to your UWL email account.
The email will have the subject line "Message From: ("name of person leaving the message"), ("their extension") if they are from a campus phone. Just click on the attachment to listen to the message on your computer or mobile device.
If you delete or archive the email with the message, the message will also be deleted from your phone.
Calling into Voicemail from an off campus location
Dial the last 4 digits of your phone number, then press #.
If you are talking on the phone when you get another call, a message appears briefly on the phone screen. Press the flashing amber line button to switch lines and press the session button to answer the second call. The first call goes on hold automatically.
To make changes to a phone (add, move or change), then please submit a ticket by going to https://support.uwlax.edu and then select "I have a request" and then the "Phone (VOIP)" option.
What do I gain from a VoIP system?
Besides lowering costs the new system provides enhanced features now and in the future. Each VoIP phone has call forwarding, call waiting, voicemail, caller ID and three-way calling at no extra charge. Your voice mail messages will be forwarded to your e-mail as audio files. You either can save or delete them in your email. You also have enhanced phone conferencing functions and graphical display menus.
If you have any questions about using your VoIP phone, please contact the Eagle Help Desk at 608.785.8774 or email@example.com.