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Appointment Information

A page within Counseling & Testing

New Patient Portal  

The Counseling & Testing Center is now using Medicat Connect. With our new system you can still schedule or view appointments, check in for an appointment, or send a message to your counselor.

Log in with your UWL email and password to use the new PATIENT PORTAL.

Appointment Information

If you are interested in Counseling Services please call us at 608-785-8073 and we can better assist you. 

Counseling services are still being offered virtually (phone or video) along with in-person services.  

If you are in need of Urgent Care Services please visit our office 2106 Centennial Hall or call us at 608-785-8073 during business hours. 

If you are located in a state other than Wisconsin, at the time of any CTC services, please inform your Counselor.

 *Scroll below for more information about Private Appointment locations.

 

If you have a Triage appointment: 

  • Log onto your online Patient Portal.
    • Enter your UWL NetID and password (same password as your UWL email account).
    • All appointments are found on the 'Home' tab.
  • Complete required forms PRIOR to appointment start time. Items will be found in your 'Forms' tab.
  • Check-in for your appointment by clicking the 'Check-in' button on your appointment
    • The appointment check-in link will be active 30 minutes prior to your appointment time.
      • CTC Informed Consent with Telehealth Form.
      • If available, Informed Consent with Supervision.
  • Please update your personal information in the 'My Profile' tab to make sure we have up-to-date information, especially your local residence (where you are staying right now) and your emergency contact.
  • Add your current schedule availability in the 'Upload' tab. Download the document titled 'Schedule Availability' and once completed, add to your portal by clicking 'select file.'
  • The counselor will give you a phone call to the number you provided.

If you are scheduled for an Intake or Single Session appointment:

  • Check out your online Patient Portal for incomplete forms.  Complete all necessary paperwork detailed above (Triage Appointment steps).
    • The appointment check-in link will be active 30 minutes prior to your appointment time. 
  • Screening forms will be included in your check-in process. 

If you are scheduled for an Individual appointment: 

  • Check-in for your appointment in the 'Home' tab of your online Patient Portal. Required check-in tasks will appear during the check-in process
  • The appointment check-in link will be active 30 minutes prior to our appointment time. 

All Counseling Groups and Pathways are in person in the CTC office, 2106 Centennial Hall, unless otherwise noted. View the Group Counseling Services page for current group information. 

Let's Talk is a brief, confidential, individual consultation with a counselor to explore whether or not they should try counseling, to have a single brief conversation about a specific issue, to ask a question, or to express concern about a friend. Let's Talk is not a substitute for counseling or urgent care but is a great place to start. 

Let's Talk consultations are in-person and first-come, first-serve.

For more information check the Let'sTalk website.

 If you are unsure as to how to access any of this information or have any questions or concerns, please call us at 608-785-8073. 

Private Appointment Locations

If you are lacking a safe, private space where you can be alone for your appointment there are options on campus.

  • Check out the reservable locations available at the COVE located in the Union. 
  • Reserve an “Interview Room” in Wittich Hall through your UWL Campus Outlook Calendar. Directions can be found here. Rooms are available Monday through Friday 8 am – 4 pm. Reservations must be made at least 24 hours in advance.
    • Note: COVE and Wittich Hall UWL staff not affiliated with CTC will be able to access the information you choose to provide. We recommend creating reservations for private meetings.
  • Additional locations for private space can be found in Centennial Hall study rooms (2306, 2307, 2308, 3306, 3307, & 3308).
    • Study rooms will not provide the technology needed and sanitization is not guaranteed.
  • Call Counseling & Testing to reserve a telehealth room in our office at 2106 Centennial Hall.
    • Rooms are for CTC telehealth appointments only and must be reserved in advance as space is limited. Talk with your counselor in advance or call 608-785-8073 for options. 

Tips for Creating a Private Space for an Appointment

  • Be alone
  • Shut doors and windows
  • Turn on a radio, tv, or white noise machine outside of your space
  • Use headphones
  • Schedule your appointment during a time when others may not be around

 

*Counselors' Zoom Meetings will be "locked" so that they can be sure they are admitting only you at the time of your appointment. Please do not try to reach a counselor via Zoom at times you are not scheduled to meet. They may be meeting with other students and unable to speak with you, and counselors do not monitor private rooms at all times. Zoom is not a platform for seeking CTC crisis services/

Emergency & on-campus resources

Emergency Resources 

  • Off-Campus EMERGENCY: 911
  • On Campus EMERGENCY: 608.789.9999 (UWL Police)
  • UW Mental Health Support 24/7: call/text 888.531.2142
    • UWL Mental Health Crisis and Emotional Support for UWL Students.

On Campus Resources

  • ACCESS Center: 608.785.6900
    • Help with accommodations for students with disabilities
  • Center for Transformative Justice: 608.785.5094
    • Support with belonging on campus and reporting a hate or bias incident.
  • Student Life: 608.785.8062
    • Resource for students in distress and needing resources, faculty with concern about a student disruption, help with meeting basic needs, and campus CARE team.
  • Student Health Center: 608.785.8558
    • Medical providers available for student health care needs including primary care, mental health, and same-day care. 
  • Violence Prevention: 608.785.5126
    • Confidential support and advocacy for anyone in the campus community who has experienced sexual assault, stalking, violence, abuse, or threats. 

 

More 24/7 Crisis Resources 

  • La Crosse County Mobile Crisis: 608.784.HELP (4357)
    • Local mental health support and evaluation of risk via phone and/or in person.
  • Suicide & Crisis Lifeline: 988
    • Nationwide mental health support and crisis intervention via phone, text, or chat. Veterans and other service members and their families, press 1 to be connected with specific supports. 
  • Trevor Lifeline: 866.488.7386
    • Crisis and emotional support for LGBTQ+ youth up to age 25.
  • The Steve Fund: Text 'STEVE' to 741741
    • Crisis and emotional support for students of color.
  • Text ‘Hopeline’ to 741741 
    • Nationwide text-based mental health support
  • Great Rivers 211 Helpline: 211 or 800.362.TALK (8255)
    • Local support and help in connecting with resources for meeting basic needs for food, housing, healthcare, childcare, etc. 

After hours contacts