Appointment Information

In an effort to keep students, employees, and community members safe, our counseling services are mostly being provided via phone and video conferencing at this time.  Below you will find more information about CTC remote services.


 If you are interested in Counseling Services please call us at 608-785-8073 and we can better assist you.

If you are in need of Urgent Care Services please visit our office 2106 Centennial Hall or call us at 608-785-8073 during business hours. 

 *Scroll below for more information about Private Appointment Locations*

If you are located in a state other than Wisconsin, at the time of any CTC services, please inform your Counselor.


 

Triage Appointment Information expanding section

If you are scheduled for a Triage appointment: 

  • Check out your MyHealth portal 
    • To login, enter your UWL NetID (or sign-up for an account if you are a WTC student) and password (same password as your UWL email account) 
  • Two items need to be completed in your MyHealth portal before your appointment. Both items will be available within 24 hours of your scheduled appointment.  
    • 1. Completion of our Clinical Questionnaire - located in your Appointments tab. 
    • 2. Review and complete our 'CTC Informed Consent with Telehealth' Form - located in your ‘Forms’ tab.
      • Some students will also need to respond to a Secure Message in their ‘Messages’ tab titled "Informed Consent with Supervision."
  • Please update your profile information in the 'Profile' tab to make sure we have up-to-date information, especially your local residence (where you are staying right now) and your emergency contact. 
  • Await your appointment time. Your Clinician will be calling the phone number you confirmed while setting up the appointment. 
Intake or Single Session Appointment Information expanding section

If you are scheduled for an Intake or Single Session appointment:

  • Check out your MyHealth portal for incomplete tasks, including messages specific to this appointment. Complete all the necessary paperwork detailed above (Triage appointment steps).  
    • The appointment check-in link will be active 30 minutes prior to your appointment time.
  • Two surveys will be included in your check-in process. 
    • 1) Behavioral Health Measure (BHM20)
    • 2) Alcohol Screening Audit Survey. 
  • Clinician may contact you via your MyHealth portal in your Messaging tab about video conferencing options.
Individual Appointment Information expanding section

If you are scheduled for an Individual appointment: 

  • Check-in for your appointment in the "Appointments" tab of your MyHealth portal. A Health Measure (BHM20) will appear during the check-in process for each appointment.
  • Each appointment will have a unique link available in the "Appointments" tab within 30 minutes of your appointment time.
Group or Pathways Workshop expanding section

If you are scheduled for a Group or Pathways Workshop appointment: 

  • Click on the 'Appointments' tab in your MyHealth portal, and select the group or workshop you will be attending.  
  • A survey will ask you to indicate what state you are currently in at the time of the group or workshop.
  • Click on the link to join the secure Zoom link for your group or workshop.
  • Note:  Each group or workshop meeting will have a unique link available in the appointment tab just prior to the group meeting time.

 If you are unsure as to how to access any of this information or have any questions or concerns, please call us at 608-785-8073.

Private Appointment Locations

If you are lacking a safe, private space where you can be alone for your appointment there are options on campus.

  • Check out the reservable locations available at the COVE located in the Union. 
  • Reserve an “Interview Room” in Wittich Hall through your UWL Campus Outlook Calendar. Directions can be found here. Rooms are available Monday through Friday 8 am – 4 pm. Reservations must be made at least 24 hours in advance.
    • Note: COVE and Wittich Hall UWL staff not affiliated with CTC will be able to access the information you choose to provide. We recommend creating reservations for private meetings.
  • Additional locations for private space can be found in Centennial Hall study rooms (2306, 2307, 2308, 3306, 3307, & 3308).
    • Study rooms will not provide the technology needed and sanitization is not guaranteed.
  • Call Counseling & Testing to reserve a telehealth room in our office at 2106 Centennial Hall.
    • Rooms are for CTC telehealth appointments only and must be reserved in advance as space is limited. Talk with your counselor in advance or call 608-785-8073 for options. 

Tips for Creating a Private Space for an Appointment

  • Be alone
  • Shut doors and windows
  • Turn on a radio, tv, or white noise machine outside of your space
  • Use headphones
  • Schedule your appointment during a time when others may not be around

 


*Counselors' Zoom Meetings will be "locked" so that they can be sure they are admitting only you at the time of your appointment. Please do not try to reach a counselor via Zoom at times you are not scheduled to meet. They may be meeting with other students and unable to speak with you, and counselors do not monitor private rooms at all times. Zoom is not a platform for seeking CTC crisis services/