Residence hall services

Front Desk hours over winter break

December 22, 2021 - January 16, 2022: All residence hall front desks are closed.

January 17 - January 21, 2022: All residence hall front desks will be open daily from noon to 10 p.m.

January 22, 2021: Winter break concludes. Spring semester desk hours begin.

Front Desk hours during spring semester

Desks are located in the front lobby of each residence hall. They are open the following hours:

Monday-Wednesday: 10 a.m. to 11 p.m.
Thursday: 10 a.m. to midnight
Friday: 10 a.m. to 2 a.m.
Saturday: noon to 2 a.m.
Sunday: noon to 11 p.m.

Other Hall Services

Cable TV expanding section

Cable connections are provided in each residence hall bedroom.  Students are responsible for providing their own coax cable and TV.  After connecting the cable from the TV to the outlet, go into the options on your TV and set it to analog mode, then scan your TV for channels and when the scanning is complete, you should have all of the channels. Here is a copy of the Charter Cable Line Up.

Residence Hall Cable TV Connection Troubleshooting

At UWL, your TV must have a tuner that can decode the ClearQAM signal. Please check your technical documents which came with your TV or do a Google search of your TV’s make and model to check for QAM compatibility.

If you are experiencing cable issues, please try the troubleshooting tips below:

  • Be sure to complete the auto scan on your TV on the CATV setting. Let the auto scan go through its full scan until it reaches 100%.
  • Ensure you have a good connection between your TV and the cable outlet via your coax cable. If you brought your own cable, try testing with a different cable.
  • Try a working TV in your room or try your TV in another room where the cable is working.
  • If you are unable to resolve the problem, reach out to your Resident Assistant (RA) or Hall Director for assistance. If you are still having issues, please email or call the Office of Residence Life at 608.785.8075 to report the issue (no channels, jack is broken, etc.). A Residence Life staff member may follow-up with you at your room regarding your reported issue.
  • In cases with prolonged unresolved issues, the Office of Residence Life staff may contact Spectrum and work to schedule a service visit.

If your TV does not have a QAM tuner, you can purchase a converter box. Please note that it is not perfect. Unlike TVs with the QAM tuner built in, this won’t have the name of the channel in the upper right corner and the channels from Spectrum are marked differently. The channels are all available but they are at different numbers.

Laundry expanding section

Laundry rooms are located in each hall.  The cost is $1.25 per cycle for both washers and dryers.  

Laundry Tips

  • Read clothing tags for care of your items.
  • Use “HE” (high efficiency) liquid soap. Powdered soap is not recommended.
  • Avoid overloading the machine. If you have to forcefully push clothes into the machine, that would be considered overloading.
  • Please remove your laundry promptly after each wash and dry cycle, so that others may use the machines.
  • Double check your pockets. Items like ink pens and electronics do not do well in laundry equipment. Small items may clog drain and/or pump.
  • Do not dry shoes or oversized bedding in the dryers.

View availability with LaundryView

Check the LaundryView website for availability of washers and dryers in the laundry room.

Laundry Refunds

If a problem occurs with a laundry machine (i.e. swiped your card, money accepted, but machine did not work), you can request a refund by completing the Laundry refund form. Laundry refunds are credited to your campus cash.

The Office of Residence Life is not responsible for damaged, stolen, or lost items in our laundry facilities.

Security, emergency assistance, and lock-outs expanding section

If you need to find a Hall Director, RA, or emergency personnel, the front desk staff can help you. They will also be able to assist you if you are locked out of your room.

Vacuums expanding section

A vacuum can be checked out at the front desk.

Vending refund form expanding section

If you encounter a problem with the soda or snack vending machine (i.e. product got stuck, machine didn't work), please complete one of the following forms: 

Soda machine refund form

Snack vending refund form

WiFi expanding section

Need help connecting to the internet? Check out Campus wireless services for instructions.

Work request form expanding section

Residents can easily report their own maintenance requests in the residence halls. Submit a "Res Life request" online using this formFor more information, follow these instructions for submitting a work request.