Residence Life

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Welcome from Jacque Bollinger

Director of Residence Life

Welcome from the Department of Residence Life! As you make a decision about attending the University of Wisconsin-La Crosse and consider your living options, know the following about UWL residence halls:

  • Within our 11 residence halls, we hire and train both undergraduate and professional staff to create an environment where residents feel safe, secure and embraced.
  • We provide programs, activities and opportunities for students to interact and engage with other students, as well as faculty and staff.
  • We work closely with our Student Affairs colleagues and the academic programs across campus to provide support and resources that contribute to a student’s academic success.
  • Our facilities and maintenance staff ensure high degrees of cleanliness and building maintenance to provide for student’s physical comfort and safety.

We do this all for our students. We care about your personal and academic success during your time at the University of Wisconsin-La Crosse and realize that the residence hall experience is critical to a student’s overall college experience. I encourage you to spend some time on campus and explore. Also check out the information that is outlined on our web page. Our Mission and Diversity Statements speak further to who we are and what we value as a Department of Residence Life.

We hope that you will choose UW-La Crosse and wish for you the following during your time living and learning in our residence halls:

"May your walls know joy;
May every room hold laughter
And every window open to
Great possibility."
-Maryanne Radmacher-Hershey

Jacque Bollinger
Director of Residence Life

ORL Mission Statement expanding section

Mission of Residence Life

We develop living environments to enhance the academic mission of UWL through creating inclusive communities, supporting experiential learning, and building meaningful relationships. We are student-centered, we care, and we have fun!

Guiding Principles

  • We enthusiastically believe living on campus enhances each student's college experience.
  • Students are our central focus and student input guides our decision making.
  • Inclusivity is intertwined throughout our work and we continue to educate, while improving our cultural competence.
  • Ensuring safe, clean, and visually appealing residence halls with timely response to repairs and facility improvements is a foundational component in meeting our students' needs.
  • We demonstrate responsible fiscal management and good stewardship of student monies.
  • Our ability to support and develop student leaders is enhanced by our collaborative partnerships with professionals from across campus.
  • We strive for radical hospitality. We work hard to provide outstanding service to our students during the academic year and our conference guests in the summer.
  • Our processes and systems of service are organized, efficient, and effective.
  • Our staff, in all positions, add value to our department. They are respected, their identities are embraced, and they are empowered to be creative, and therefore flourish, in their positions.
ORL Organizational chart and position descriptions expanding section

The Office of Residence Life is a large department on campus that employs many full-time professionals and student staff members. Please review our department organizational chart linked to this page and read over the position descriptions for each of our employees to get a better understanding of who we are and how we can assist you.

ORL Org Chart.pdf


The Director of ORL provides leadership, supervision and coordination for our comprehensive housing program. They set the departmental vision, coordinate department-wide initiatives, and act as ORL's primary representative on campus-wide collaboration opportunities or issues.


The five Assistant Directors report to the Director of Residence Life and coordinate the following areas: Hall Director supervision, pro-staff/student staff training, leadership education, operations, and facilities.


The Hall Director in each residence hall is a full-time, live-in professional with a master's degree in counseling, student affairs administration, or a related field. The Hall Director is responsible for the total program within the residence hall with a primary focus of addressing student needs. This is accomplished through advising student leaders, supervising and training the student staff, working with the housekeeping staff, assisting students, enforcing policies and coordinating special services provided by the Office of Residence Life. The Hall Director's office is located in the hall lobby or the basement. The Hall Director lives in an apartment on the first floor of the hall.


Angell, Coate and Hutchison Halls are staffed with an Assistant Hall Director. The Assistant Hall Director is a UWL graduate student in the Student Affairs Administration Program. The Assistant Hall Director's responsibilities are to work in cooperation with the Hall Director in the overall management of the residence hall.


The Senior Staff is either a Resident Assistant or Desk Coordinator who has previous experience as a Residence Life staff member. Senior Staff work closely with the Hall Director in assisting with and serving as a liaison with the core team (student leaders) and overseeing programming efforts. Drake, Eagle Gray, Eagle Maroon, Laux, Sanford, Wentz, and White Halls have Senior Staff.


Your Resident Assistant is a valuable resource to you. Your Resident Assistant is a student who is responsible for your community of approximately 26-42 students. Some of the responsibilities of your Resident Assistant include: helping with personal and academic concerns, mediating group conflicts, encouraging a responsible attitude that will help to build unity, pride, and respect in your community, providing opportunities and activities that encourage the interaction and involvement that stimulate individual growth, and being an information source.


The Desk Coordinator is directly responsible for the administration of the Front Desk Program  in the residence hall. In addition to the administration of all related front desk functions, the Desk Coordinator is actively involved in the management of various financial transactions such as making change and pizza purchases. Under the general supervision of the Hall Director, the Desk Coordinator coordinates the hiring, supervision, training, scheduling, and evaluation of the Desk Assistants.


Approximately 15 students from each residence hall are employed as Desk Assistants and provide a variety of services to residence hall students. Desk Assistants provide information to residents and guests, help with residence hall security, sell pizzas and stamps, sort mail, provide change, and check out supplies.


Housekeepers work in cooperation with the Hall Director, Student Staff, and the residents to clean the public areas of the residence halls. The Housekeeping staff are an integral part of the Office of Residence Life's mission. Housekeepers are early risers, working from 6 a.m. to 2:30 p.m., Monday-Friday. Housekeepers also assist in ensuring the repair of furniture, plumbing, heating, and other facility issues in the building.


The Assistant Housekeepers work in conjunction with the Housekeepers and Hall Directors to keep the building clean in the evenings and on weekends. They concentrate their efforts in public areas, including bathrooms and stairwells.


Administrative Assistants are an essential component to the operation of our residence halls, and work directly with the Hall Director to run administrative and programmatic processes.