FAQ

We provide client-centered mental health services to our UWL campus community.  Our skilled staff members provide services to students that include individual and group counseling, crisis counseling, consultations, workshops, and various assessment. Services to the faculty and staff include consultation, service through joint committee membership, and outreach. Both the campus and larger regional community benefit from a wide variety of testing services (i.e., national, graduate, employment).

A triage appointment is a short, 20 minute appointment and is typically the first interaction when seeking services. The counselor will talk with you about what is bringing you into our Center, and make a recommendation on what services would be most beneficial. This may include group counseling, academic skills assistance, individual counseling, or other campus resources. Please know that if individual counseling is recommended the clinician with whom you meet for triage may or may not be the one you would continue to work with. We'll match you with the person whose skills and expertise best fit your needs. 

Summer Triage will be drop-in, in person from Monday through Friday from 12-4 pm in the CTC office at 2106 Centennial Hall. These appointments are on a first-come, first-serve basis. Students who are not in the La Crosse area this summer or need morning appointments should call the CTC office at 608-785-8073 for other availability and instructions. 

The Counseling & Testing Center has daily Urgent Care hours for students experiencing a mental health crisis. Examples of a crisis include: suicidal thoughts, thoughts or urges to harm another person, or a recent traumatic event.  A clinician is on-call for crisis appointments Monday through Friday from 12-4 p.m. These appointments are available to students on a first-come basis, and you can access them by coming into our Center located at 2106 Centennial Hall or calling 608-785-8073. If our clinicians determine that your current situation is not emergent we may ask you to schedule in our first available triage appointment, which is typically within 1-3 days. Visit our Urgent Care page for more information.

If you are in need of help when our office is not open, there are a number of other resources available to you, 24 hours a day. These include:

• EMERGENCY: 911
• 24/7 Mental Health Crisis Support
  • 608.785.8073 & press 1
• Great Rivers 211 24-hour helpline: 211 or 800.362.TALK (8255)
• Suicide & Crisis Lifeline: 988 (Call/text & chat available)
• Hopeline (text): text 'hopeline' to 741741
• Trevor Lifeline (LGBTQ): 1.866.488.7386
• La Crosse County Crisis Line: 608.784.HELP (4357)
• University Police (emergency): 911 or 608.789.9999
• University Police (non-emergency): 608.789.9000
• La Crosse Police (non-emergency): 608.785.5962
• Emplify Medical Center: 608.782.7300 or 800.362.9567
• Mayo Health-La Crosse: 608.785.0940 or 800.362.5454

We hope that you consider reaching out to these resources as well as any supports that you have in your life, such as family members, friends, residence life staff, or a faith community. Remember that there is hope and that you started looking for help by coming here!

Congratulations on completing that phase of your treatment. We would be happy to meet with you to see if our services or a referral to a provider in the community would be most helpful. The clinicians at the CTC may not be able to provide all your treatment needs, as ongoing outpatient treatment for issues such as an addiction or eating disorder goes beyond the level of services the CTC can provide.  CTC clinicians will work with students to help bridge services and seek an appropriate level of care.

The Counseling & Testing Center is open year-round from 8 a.m. to 4:30 p.m. Monday through Friday, excluding legal holidays. Counseling services availability may be limited during academic breaks such as J-Term/Winter, Spring Break, and Summer. Other planned closures (such as all-staff training) will be posted in advance at our office, on our main website, and on the CTC's Instagram. Emergency closures or changes to services will also be posted, and students or examinees with scheduled appointments will be contacted with instructions.

We don't have an official limit of sessions that students are eligible for, because we think that the length of treatment should be a recommendation from an individual student's counselor.  We also strive to see as many students as quickly as possible each year.  In order to maintain access for the broadest range of students over the course of the academic year, we use a brief, solution-focused counseling model at CTC, which is consistent with most college counseling centers. 

In the 2021-2022 academic year, more than 75% of the students we saw for individual treatment had less than 6 sessions.  If a student is looking for treatment that might occur more frequently or for a longer time period than is typical for individual counseling at CTC, they might consider group counseling for a consistent weekly treatment contact, or talk with us about community referral options. 

If you think talking with a counselor would help you, please come see us rather than waiting to see if you feel worse. In fact, sometimes the very act of seeking help can help people start feeling better. Also, the earlier you seek help the less likely you are to have your difficulties interfere with your ability to enjoy your life, engage with others, or meet your responsibilities.

Our clinicians will help generate a treatment plan to best meet your needs and will always assist in bridging services if you are eventually referred to another resource.

We are happy to release mental health records to other clinical mental health providers. If you plan to transfer your care to another provider, please establish that therapeutic relationship first and then contact us to send records to the new provider. If a client wishes to have medical records (e.g., information about prescription medication) sent to another provider, they should contact the Student Health Center at 608.785.8558.  If students want information about their mental health treatment at CTC for their own records, we will be happy to meet with you to review the record together and/or provide a written summary.

Our counseling services are confidential. If you are 18 or over, the privacy of your mental health records is protected by law, and we will not contact your parents without your permission. However, there are circumstances when our clinicians may suggest that it could be helpful for you to discuss something with your parents, or we may encourage you to let us discuss something with them, but this can only occur with your permission. On rare occasions, if there is reason to believe that you are a significant danger to yourself, a clinician may determine that contacting a family member would help keep you safe.

There is no charge for enrolled UWL students for mental health or academic skills counseling. The only charges we would ever initiate are for "no-shows" (failure to provide a 24-hour/prior-day cancellation notice or not attend a scheduled appointment) and ADHD assessments. Students who are not enrolled in summer classes and choose to see a CTC counselor may also have a 1 time fee which will be discussed beforehand. 

The CTC provides treatment, consultations, and referrals regarding a number of student concerns that may overlap with an ADHD diagnosis. If you are interested in pursuing a formal ADHD assessment, please schedule a Triage appointment to help us understand your concerns and determine what services could be most helpful. You can also view this list of community providers who may be able to provide ADHD-related assessments. 

If you have already been diagnosed with ADHD and have questions about accommodations, please contact the Disability Resource Center located at 124 Wimberly hall or visit the Disability Resource Center's page . 

If you have any questions about the services we provide please call us at 608.785.8073 or visit our office at 2106 Centennial Hall. 

The transition to college can be exciting, difficult, lonely, and rewarding. As your student navigates their educational journey they may need your support. Here are some Tips to Help Support Your Student.

Also visit our Self-Help page for resources to suggest to your student. If your student wants to start services with CTC but is unsure of where to begin suggest the Where To Start page to learn information. Or students can visit the Counseling & Testing Center at 2106 Centennial Hall or call 608-785-8073 for help making an appointment.

Student Life's Wellness & Health Advocacy team have additional resources for parents and families to help support your student.

Or visit the UWL Admissions page for additional information for parents and families. 

The Counseling & Testing Center has limited telehealth rooms for CTC appointments only. If you have a CTC telehealth appointment, accommodations can be made in advance by talking with your counselor or the CTC Front Desk. Stop in at 2106 Centennial Hall or call 608.785.8073 (press 2). 

If you have an appointment with an outside provider there are places on campus that you can use.

• The COVE
  • Complete the Reservation Form on their website at least 1 business day before your appointment. Visit the COVE for more information.
• Wittich Hall Study Rooms
  • Please follow the steps listed here, in this PDF to reserve a room in Wittich Hall. For more information visit CBA page.
• Centennial Hall Study Rooms
  • Additional Locations for private space can be found in Centennial Hall. Study rooms are on the 2nd and 3rd floors (rooms 2306, 2307,2308, 3306,3307,3308). Study rooms will not provide the technology needed. Rooms cannot be reserved, and are available on a first come basis. 

Note: UWL staff not affiliated with CTC will be able to access the information you choose to provide. For your privacy we recommend creating reservations stating "Private Meeting" instead of "counseling or Tele-health appointment".

If you live with roommates and you have a telehealth appointment you may be concerned about privacy. There are private areas on campus that students can use (see FAQ). Below are some tips for creating private space for an appointment whether in your room or elsewhere.

• Be alone
• Be indoors or in your parked car as being outdoors is not considered private
• Shut doors and windows
• Turn on a radio, tv, or white noise machine outside of your space
• Use headphones
• Schedule your appointment during a time when others may not be around