Appointment Information
A page within Counseling & Testing
If you are in need of Urgent Care Services please visit our office 2106 Centennial Hall or call 608.785.8073
The Counseling & Testing Center offers a variety of counseling options, both in-person and via tele-health. For details on the different appointments view our Where To Start page.
To schedule an appointment log into the Patient Portal or call CTC front desk at 608.785.8073 (press 2) or stop into the office.
If you are located outside of Wisconsin at the time of any CTC tele-health services, please inform your counselor.
Patient Portal
On the Counseling & Testing Center’s Patient Portal you can:
Appointment Information
Triage
Notice for Summer Availability: Starting June 2nd Triages are in-person drop-in appointments. For Triage appointments visit the Counseling & Testing Center Monday - Friday 12-4 p.m. Appointments are first-come, first-served. There may be a short wait where you can complete above paperwork. If you are not in La Crosse but are in Wisconsin and would like a tele-health triage appointment, please call the CTC office for options.
If you have a Triage appointment:
- Log-in to the Patient Portal with UWL net ID & password
- Prior to your appointment complete all required forms located in the Forms section
- Check-in for your appointment up to 30 minutes before by clicking the check-in link
- Verify your information is correct
- Complete any remaining forms
- The counselor will give you a phone call to the number you provided. Please be in a quiet, private area for the call and answer the caller ID number 608.785.8073
- If you don’t get a phone call 5 minutes after your scheduled time please call the CTC front desk
Single Session Clinic
If you have a Single Session Clinic Appointment:
Single Session Clinic Appointments are tele-health appointments over zoom. Accommodations can be made by talking with the CTC before hand.
- Prior to your appointment complete all of the required forms on the Patient Portal.
- Check-in up to 30 minutes before your appointment on your portal home page.
- Complete the appointment screening form, and any other forms listed, and the Zoom link will become available.
- If 10 minutes passes and there is no zoom link or the counselor is not on the Zoom call please call the front desk at 608.785.8073.
Please be in a private quiet area for your appointment. Visit our FAQ's for tips on creating a private space or for a list of private spaces on campus. CTC has limited tele-health room availability. If you need a space contact CTC front desk before your appointment to reserve a tele-health room.
Intake or Individual
If you are scheduled for an Intake or Individual appointment:
Most intakes and individual appointments are in-person at the CTC office unless otherwise noted.
- When you arrive Check-in for your appointment in the home tab of the Patient Portal
- Complete any required forms or screenings
- Please wait in the lobby for your counselor to come out
- If your counselor has not come for you after 10 minutes past your appointment time please see the front desk
Group or Mindset Reset Workshop
All Counseling Groups and Mindset Reset Workshops are in person in the CTC office, 2106 Centennial Hall, unless otherwise noted. View the Group Counseling Services page for current group information.
Let's Talk
Let's Talk is a brief, confidential, individual consultation with a counselor to explore whether or not they should try counseling, to have a single brief conversation about a specific issue, to ask a question, or to express concern about a friend. Let's Talk is not a substitute for counseling or urgent care but is a great place to start.
Let's Talk consultations are in-person and first-come, first-serve.
For more information check the Let'sTalk website.
*Counselors' Zoom Meetings will be "locked" so that they can be sure they are admitting only you at the time of your appointment. Please do not try to reach a counselor via Zoom at times you are not scheduled to meet. They may be meeting with other students and unable to speak with you, and counselors do not monitor private rooms at all times. Zoom is not a platform for seeking CTC crisis services
