Policies

• Our new policy is in line with collegiate recreation best practices and norms. In a survey of collegiate recreation departments nationwide, 96% of respondents require participants to wear a top.  All but one UW System institution requires a top to be worn.  
• The new policy will create a more welcoming environment for all users and guests.  
• The policy will create consistency across the facility. Currently there is one policy for the Fitness Center and a different policy for other parts of the REC. Our new policy will expend the Fitness Center policy to other areas of the REC. 

• Come prepared with light and dark colored clothing. A limited number of reversible pinnies are available at the Info Counter for checkout. Pinnies must be worn over your clothing. 

Climbing Wall 

1. All climbing wall memberships are eligible for a full or partial refund. 
   1. Check/Credit Card Payments 
      1. A full refund is available if a request is made the same day of purchase. 
      2. After the first day of purchase, a pro-rated refund will be provided for the remaining time left on the membership. 
2. Single day passes or guest passes are not eligible for a refund. 
3. For any membership that requires purchasing a climbing wall card, the member will not receive a refund for the card. 

CPR/First Aid Courses 

1. Refunds are available up to one week prior to the registration deadline (usually the Tuesday prior to the scheduled skills session) due to limited space available. 
2. Schedule changes follow the same timeline as refunds.  If you need to switch to a different skills session due to a change in your schedule, you have until one week prior to the registration deadline to request a change. 
   1. For extenuating circumstances, Rec Sports may allow a schedule change up to the registration deadline, however, a $10 service fee will be charged. 
   2. If a request is made after the registration deadline, but prior to the scheduled skills session, Rec Sports may allow a schedule change, however, the participant will be charged a $10 service fee plus 50% of the class registration fee to make the schedule change. 
3. The format that we teach is a blend of online and in-person skills.  Due to this, each participant must complete the online training portion prior to attending their scheduled in-person skills session.  If participants do not have this training completed, they will not be able to take part in the scheduled skills session.  Participants may request to take part in another scheduled skills session; however, the participant will be charged a $10 service fee plus 50% of the class registration fee.  No refund will be provided for the originally scheduled skills session. 

Note:  All requests for skill session changes are not guaranteed as they are dependent on class availability. 

EZONE 

1. All EZONE memberships are eligible for a full or partial refund.
   1. Check/Credit Card Payments 
      1. A full refund is available if a request is made the same day of purchase. 
      2. After the first day of purchase, a pro-rated refund will be provided for the remaining time left on the membership. 
2. Single day passes are not eligible for a refund. 

Group Fitness Membership 

1. Semester 
   1. Full refunds are available if a request is made the same day of purchase. 
   2. After the initial purchase date, pro-rated refunds are available up to two weeks after the start of each semester (1 week after free week). 
   3. No refunds will be allowed if a membership is purchased after the second week of the semester. 
2. Academic Year 
   1. Full refunds are available if a request is made the same day of purchase. 
   2. After the initial purchase date, pro-rated refunds are available up to two weeks after the start of the fall semester (1 week after free week). 
   3. If a refund is requested at the start of the spring semester, members are eligible for a refund of $25. 
      1. Refunds will not be allowed after the first week of the semester. 
3. Single Day 
   1. Refunds are not available for single-day purchases. 

Intramural Sports 

1. Individuals and teams have up to the first day of league or tournament play to receive a full refund, minus a $0.50 processing fee to remove teams from the program. 
2. After the league or tournament has started, partial refunds may be given depending on the number of games the individual or team has played.   
3. For single and team leagues, no refunds will be given once league playoffs start. 
4. For one-day tournaments when a fee is required, refunds will not be given once the tournament begins. 
5. To request a refund for intramural sports, contact the program at intramurals@uwlax.edu or call the REC at 608.785.8698.  When requesting a refund, please provide the following information: 
   1. Name (person who paid the registration fees) 
   2. UWL Student ID Number 
   3. Preferred Phone Number 
   4. Preferred Address to Receive Refund 
   5. Sport and Team Name 
   6. Reason for Requesting Refund 
   7. Attach a copy of your receipt or bank statement that shows the transaction. 
      1. Make sure this is not the confirmation email from IMLeagues. 

**Do not delete your team from IMLeagues prior to the refund being issued. 

Outdoor Connection

1. Trips, Clinics, Special Events
   1. Half-day/One-day/Weekend
      1. Cancellations five days or more prior to trip departure are eligible for a full refund  (to their original payment method); OR a full credit for a for a future Outdoor Connection purchase (Rec Bucks). 
      2. Cancellations three or four days prior to trip departure are eligible for a full credit for a future Outdoor Connection purchase (Rec Bucks). 
      3. Cancellations two days or less prior to trip departure are not eligible for any refunds.
   2. Summer/Spring/Winter Break 
      1. The Outdoor Connection incurs, in advance, certain expenses related to each trip, such as contracted guides, facility reservations, and specialized equipment purchases or rental.   A 50% deposit is required prior to registration with the balance due 14 days prior to the departure date.  
         1. Cancellations 30 or more days prior to trip departure will receive a full refund minus the Rec Sports $35 administrative fee.  
         2. Cancellations less than 30 days prior to the trip departure will receive a full refund minus the 50% deposit.   
2. Rentals
   1. Eligibility for Refunds:  
      1.  We offer refunds if the gear you rented breaks or becomes unusable due to circumstances beyond your control. This includes but is not limited to natural disasters, equipment malfunctions, or manufacturing defects.  
      2. Rental reservation deposit refunds 
         1. Cancellations prior to five days are eligible for a  full refund (to their original payment method); OR a full credit for a for a future Outdoor Connection purchase (Rec Bucks).  
         2. Cancellations less than five days, the Outdoor Connection retains the full amount of the reservation 
   2. Reporting the Issue:  
      1. If you encounter any problems with the rented gear during your rental period, please contact us immediately. It is essential to report the issue promptly so that we can assess the situation and provide appropriate assistance.  
   3. Return of the Gear:  
      1. You must return the damaged or unusable gear to our rental shop as soon as possible. We will evaluate the item to determine the cause of damage and confirm its eligibility for a refund.  
   4. Refund Options:  
      1. If the gear is deemed unusable due to factors beyond your control, we offer the following refund options:  
      2. Full Refund: You will receive a full refund of the rental fee.  
      3. Gear Replacement: If the same gear is available, we can offer a replacement instead of a refund.   
   5. Refund Process:  
      1. To initiate the refund process, please provide us with the following information:  
      2. Details of the incident that caused the damage or rendered the gear unusable.  
      3. Any supporting evidence, such as photographs, if available.  
   6. Refund Timeframe:  
      1. We will process your refund request within 7 business days upon receiving the necessary information and verifying the eligibility for a refund. Please note that it may take additional time for the refunded amount to reflect in your account, depending on your payment method.  
   7. Non-Refundable Situations:  
      1. Please be aware that our refund policy does not cover situations where the gear is damaged due to negligence, misuse, intentional harm, or normal wear and tear. In such cases, you may be responsible for repair or replacement costs.  

REC Memberships 

1. All purchased REC memberships are eligible for a full or partial refund. 
   1. Check/Credit Card Payments 
      1. A full refund is available if a request is made the same day of purchase. 
      2. After the first day of purchase, a pro-rated refund will be provided for the remaining time left on the membership. 
   2. Payroll Deduction
      1. For faculty or staff who are paying through payroll deduction, we will complete the process to cancel future payments. 
2. Single day passes or guest passes are not eligible for a refund. 
3. For any membership that requires purchasing a membership card, the member will not receive a refund for the card. 

Self-Defense Course 

1. Refunds are available up to one week prior to the start of the first class.  If a participant registers for the class after the initial refund deadline, no refunds will be given.