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Policies

A page within Rec Sports

Rec Sports Policies, Rules & Regulations

Ensuring a safer, enjoyable experience for all
Rec Sports’ top priority is the well-being of ALL those in our community.

Recreational Sports policies, rules and regulations are designed to promote a safe and pleasurable recreation experience. They are not intended to be exhaustive. Rec Sports reserves the right to prohibit behavior, which in the professional judgment of Rec Sports staff, may place either patrons or Rec Sports facilities at risk. Violations of Rec Sports policies, rules and regulations may result in suspension of recreation privileges or administrative and/or judicial sanction. In the case of violence, the threat of violence, or a severe violation of Rec Sports rules, copies of the Incident Report form will be forwarded to the UW-La Crosse Dean of Students Office and the UW-La Crosse Police Department.

Access
Guests & Sponsors
Conduct
Attire

In order to maintain a safe and welcoming environment the following apparel policies are in place: 

  • Tops (t-shirt, sports bra, cut-off shirt, etc.), bottoms, and footwear are required in all public areas. See-through garments are prohibited.
  • While engaged in activity, shoes must be non-marking/damaging. For your safety, shoes with a full back and closed toe are recommended. Bare feet or socks are acceptable for some group fitness classes or activities.
    • To keep salt and sand off the equipment and courts, users are encouraged to bring a change of footwear to wear while using the facility in the winter months.
    • Programs, including, but not limited to Intramural Sports, may have more strict footwear policies.

“Shirts vs Skins” Alternatives
Come prepared with light and dark colored clothing. A limited number of pinnies are available at the Info Counter for checkout. Pinnies must be worn over your clothing.

Tobacco, Alcohol & Drugs
Scooters, Skateboards & Bikes
Firearms & Weapons
Lost & Found
Locker Rooms & Restrooms
Payment & Refunds

The Recreational Sports Department, on occasion, provides refunds for the programs and services that are offered.  To request a refund for any program offering or membership, please contact the Rec Sports Office at 608.785.5225 or recoffice@uwlax.edu.  After receiving an initial request for a refund, it may take up to 3-5 business days for the request to be processed.  

For further details, please review the refund policies for each program area.

The refund policies are subject to our Terms and Conditions, and we reserve the right to modify or update them as necessary.

Climbing Wall

  • All climbing wall memberships are eligible for a full or partial refund.
    • Check/Credit Card Payments
      • A full refund is available if a request is made the same day of purchase.
      • After the first day of purchase, a pro-rated refund will be provided for the remaining time left on the membership.
    • Single day passes or guest passes are not eligible for a refund.
    • For any membership that requires purchasing a climbing wall card, the member will not receive a refund for the card.

 CPR/First Aid Courses

  • Refunds are available up to one week prior to the registration deadline (usually the Tuesday prior to the scheduled skills session) due to limited space available.
  • Schedule changes follow the same timeline as refunds. If you need to switch to a different skills session due to a change in your schedule, you have until one week prior to the registration deadline to request a change.
    • For extenuating circumstances, Rec Sports may allow a schedule change up to the registration deadline, however, a $10 service fee will be charged.
    • If a request is made after the registration deadline, but prior to the scheduled skills session, Rec Sports may allow a schedule change, however, the participant will be charged a $10 service fee plus 50% of the class registration fee to make the schedule change.
  • The format that we teach is a blend of online and in-person skills. Due to this, each participant must complete the online training portion prior to attending their scheduled in-person skills session.  If participants do not have this training completed, they will not be able to take part in the scheduled skills session.  Participants may request to take part in another scheduled skills session; however, the participant will be charged a $10 service fee plus 50% of the class registration fee.  No refund will be provided for the originally scheduled skills session.

Note:  All requests for skill session changes are not guaranteed as they are dependent on class availability.

EZONE Esports & Gaming

  • All EZONE memberships are eligible for a full or partial refund.
    • Check/Credit Card Payments
      • A full refund is available if a request is made the same day of purchase.
      • After the first day of purchase, a pro-rated refund will be provided for the remaining time left on the membership.
    • Single day passes are not eligible for a refund.

Group Fitness Membership

  • Semester
    • Full refunds are available if a request is made the same day of purchase.
    • After the initial purchase date, pro-rated refunds are available up to two weeks after the start of each semester (1 week after free week).
    • No refunds will be allowed if a membership is purchased after the second week of the semester.
  • Academic Year
    • Full refunds are available if a request is made the same day of purchase.
    • After the initial purchase date, pro-rated refunds are available up to two weeks after the start of the fall semester (1 week after free week).
    • If a refund is requested at the start of the spring semester, members are eligible for a refund of $25.
    • Refunds will not be allowed after the first week of the semester.
  • Single Day
    • Refunds are not available for single-day purchases.

Intramural Sports

  • Individuals and teams have up to the first day of league or tournament play to receive a full refund, minus a $0.50 processing fee to remove teams from the program.
  • After the league or tournament has started, partial refunds may be given depending on the number of games the individual or team has played.
  • For single and team leagues, no refunds will be given once league playoffs start.
  • For one-day tournaments when a fee is required, refunds will not be given once the tournament begins.
  • To request a refund for intramural sports, contact the program at intramurals@uwlax.edu or call the REC at 608.785.8698. When requesting a refund, please provide the following information:
    • Name (person who paid the registration fees)
    • UWL Student ID Number
    • Preferred Phone Number
    • Preferred Address to Receive Refund
    • Sport and Team Name
    • Reason for Requesting Refund
    • Attach a copy of your receipt or bank statement that shows the transaction.
      • Make sure this is not the confirmation email from IMLeagues.

Do not delete your team from IMLeagues prior to the refund being issued.

Outdoor Connection

  • Trips, Clinics, Special Events
    • Half-day/One-day/Weekend
      • Cancellations five days or more prior to trip departure are eligible for a full refund (to their original payment method); OR a full credit for a for a future Outdoor Connection purchase (Rec Bucks).
      • Cancellations three or four days prior to trip departure are eligible for a full credit for a future Outdoor Connection purchase (Rec Bucks).
      • Cancellations two days or less prior to trip departure are not eligible for any refunds.
    • Summer/Spring/Winter Break
      • The Outdoor Connection incurs, in advance, certain expenses related to each trip, such as contracted guides, facility reservations, and specialized equipment purchases or rental.  A 50% deposit is required prior to registration with the balance due 14 days prior to the departure date. 
      • Cancellations 30 or more days prior to trip departure will receive a full refund minus the Rec Sports $35 administrative fee.
      • Cancellations less than 30 days prior to the trip departure will receive a full refund minus the 50% deposit.  
    • Rentals
      • Eligibility for Refunds: 
        • We offer refunds if the gear you rented breaks or becomes unusable due to circumstances beyond your control. This includes but is not limited to natural disasters, equipment malfunctions, or manufacturing defects. 
        • Rental reservation deposit refunds
          • Cancellations prior to five days are eligible for a full refund (to their original payment method); OR a full credit for a for a future Outdoor Connection purchase (Rec Bucks). 
          • Cancellations less than five days, the Outdoor Connection retains the full amount of the reservation
        • Reporting the Issue: 
          • If you encounter any problems with the rented gear during your rental period, please contact us immediately. It is essential to report the issue promptly so that we can assess the situation and provide appropriate assistance. 
        • Return of the Gear: 
          • You must return the damaged or unusable gear to our rental shop as soon as possible. We will evaluate the item to determine the cause of damage and confirm its eligibility for a refund. 
        • Refund Options: 
          • If the gear is deemed unusable due to factors beyond your control, we offer the following refund options: 
          • Full Refund: You will receive a full refund of the rental fee. 
          • Gear Replacement: If the same gear is available, we can offer a replacement instead of a refund.  
        • Refund Process: 
          • To initiate the refund process, please provide us with the following information: 
          • Details of the incident that caused the damage or rendered the gear unusable. 
          • Any supporting evidence, such as photographs, if available. 
        • Refund Timeframe: 
          • We will process your refund request within 7 business days upon receiving the necessary information and verifying the eligibility for a refund. Please note that it may take additional time for the refunded amount to reflect in your account, depending on your payment method. 
        • Non-Refundable Situations: 
          • Please be aware that our refund policy does not cover situations where the gear is damaged due to negligence, misuse, intentional harm, or normal wear and tear. In such cases, you may be responsible for repair or replacement costs. 

 REC Memberships

  • All purchased REC memberships are eligible for a full or partial refund.
    • Check/Credit Card Payments
      • A full refund is available if a request is made the same day of purchase.
      • After the first day of purchase, a pro-rated refund will be provided for the remaining time left on the membership.
    • Payroll Deduction
      • For faculty or staff who are paying through payroll deduction, we will complete the process to cancel future payments.
    • Single day passes or guest passes are not eligible for a refund.
    • For any membership that requires purchasing a membership card, the member will not receive a refund for the card.

Self Defense Course

  • Refunds are available up to one week prior to the start of the first class.  If a participant registers for the class after the initial refund deadline, no refunds will be given
Health & Safety
General Facility Policies
Fitness Equipment/Spaces
Courts
Track
Pool
Group Fitness
EZONE Esports & Gaming

All users must sign the Use Agreement prior to participating. The agreement must be signed once per membership period or once per calendar year if a day pass is sold.    

Appropriate Use Policy

UWL Rec Sports welcomes and respects gamers of all types, from all places and backgrounds. In keeping with our inclusion statement, we are committed to equal access to our facility and programs regardless of ability, age, citizenship, economic status, ethnicity, gender identity or expression, race, religion, or sexual orientation. Therefore, the following policies are in place to create a welcoming, safe, and fair gaming community.

  • Act with character and courtesy while respecting the rights, welfare, and dignity of all others in the facility
  • Harassment and behaviors that create an intolerable environment such as bullying, threats of violence, stalking, or other forms of intimidation (physically or online) will not be tolerated. These include but are not limited to:
    • Spamming, raiding, hijacking, or inciting disruption of streams or social media
    • Posting or threatening to post other people’s personally identifying information (“doxing”)
    • Unwelcome sexual attention to include unwelcome sexualized comments, jokes, and sexual advances
    • Advocating for, or encouraging, any of the above behavior
  • Refrain from excessive volume, swearing, vulgar language, acts of physical rage and offensive conduct
  • Personal gear, including peripherals, backpacks, etc. must not show discriminatory or profane decals
  • No cheating or illegal activity allowed
  • Balance gaming with other university responsibilities, including class. We want you to be a successful competitor, but not sacrifice your studies or other responsibilities
  • All UWL students are expected to comply with the UWL Student Code of Conduct
  • Users of the facility must comply with all departmental, University, UW-System, state, and federal technology use policies (i.e. no installation of programs on computers, etc.)

To report an incident, please complete the online incident report form.

Youth Policy

  • Users under the age of 16 must be accompanied by an adult 18 years of age or older. One adult may supervise up to 5 youth.
  • Participants under the age of 18 must have the EZONE Use Agreement signed by a parent or legal guardian unless the participants are full-time UWL Students. The agreement must be signed once per membership period or once per calendar year if a day pass is sold.

Facility Policies

  • A government issued ID is required for all non-UWL patrons over the age of 16.
  • Computers are to be used for approved gaming purposes only, unless otherwise approved by a member of the Rec Sports professional staff
  • Audiovisual equipment may be controlled by trained Rec Sports staff members only.
  • All equipment, including hardware, peripherals, furniture, etc. is not to be removed from the facility
  • No food allowed; beverages allowed in a sealed, leak-proof container only and must be placed on the floor away from computers and peripherals
  • Contact a member of the Rec Sports staff should a spill or incident occur
  • Bags and personal belongings must be stored in the lockers or outside the facility
  • Users may bring their own peripherals and gaming controllers
  • Rec Sports is not responsible for lost or stolen items
  • Users may be held responsible for damage related to their conduct (violation of these policies)

Gaming Policies

  • Unless otherwise reserved or approved by Rec Sports professional staff, gaming sessions will be capped at 90 minutes if there are others waiting to use the PCs/consoles and gaming is limited to 3 hours per user per day. Please honor and respect the time of others. 
  • No new users and no new games should be started with less than 30 minutes left in operating hours; must exit the game upon closing.
  • Log out of all game accounts before leaving your station
  • When concluding time on PCs and consoles, clean up your area and wipe down equipment with cleaning materials provided
  • Gambling of any kind is strictly prohibited on any EZONE activities
Climbing Wall
Intramural Sports
Sport Clubs
Service Animals
Photo & Video
Use by Groups & Room Reservations
Spectators

Recreational Eagle Center (REC) Hours

Regular Summer Hours

Monday - Friday:  8am-8pm
Saturday: 12pm-6pm
Sunday: Closed

The REC will be closing at 5:30pm on the following days:
Tuesday, July 16
Thursday, July 18

Contact Us
608.785.5225
recoffice@uwlax.edu

Outdoor Connection (OC) Hours

Regular Summer Hours

Monday - Friday:  10am-4pm
Saturday:  12pm-6pm
Sunday:  Closed

The REC will be closing at 5:30pm on the following days:
Tuesday, July 16
Thursday, July 18

Contact Us
608.785.8860
outdoorcnt@uwlax.edu

Fitness Center Hours

Regular Summer Hours

Monday - Friday:  8am-8pm
Saturday: 12pm-6pm
Sunday: Closed

The REC will be closing at 5:30pm on the following days:
Tuesday, July 16
Thursday, July 18

Live Facility Counts

Contact Us
608.785.5210
recoffice@uwlax.edu

Climbing Wall Hours

CLOSED FOR RENOVATION

Contact Us
608.785.5225
recoffice@uwlax.edu

EZONE Esports & Gaming Hours

Regular Summer Hours

Monday - Friday:  12pm-8pm
Saturday: 12pm-6pm
Sunday: Closed

The EZONE will be closed on the following days:
Tuesday, July 9: 5-7pm

The REC will be closing at 5:30pm on the following days:
Tuesday, July 16
Thursday, July 18

Contact Us
608.785.8921
recsportsesports@uwlax.edu

Mitchell Hall Pool Hours

CLOSED FOR THE SUMMER

Contact Us
608.785.8698
recoffice@uwlax.edu

Fieldhouse Hours

Access to the Fieldhouse during open rec hours is restricted to those who have a current REC membership (student, faculty/staff, alumni).

Open Rec Hours 
Closed for the summer

Second Floor Track Hours
Managed by the Athletic Department
Monday-Friday:  11am-1pm

There will be no summer open walking. Open walking will begin again on the first day of classes on Sept. 3, 2024

Contact Us
608.785.5225
recoffice@uwlax.edu